the level of care my parent have received and the support given to the family has been exemplar
Tanya C (Daughter of Resident)
The atmosphere is peaceful and welcoming
J C (Husband of Resident)
I find the staff very caring and approachable and always take the time to listen
Jen B (Daughter of Resident)
Plenty of parking both on-site and on the street.
Ridley Park Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Ridley Park Care Home has 86 reviews.
Review from T F (Daughter-in-law of Resident) published on 2 June 2023
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Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. We hope Ridley Park care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your mum in our care. W hope all of your family feel like a part of our Ridley Park family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from Joan G (Wife of Resident) published on 16 February 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave us your lovely review. We are glad to have helped you and your family through such a difficult time and hopefully you feel that the transition was as smooth as possible. Please let us know if there is anything more we can do to make his stay as comfortable as possible.
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Review from George T (Brother of Resident) published on 9 May 2022
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Reply from Amanda Barnes, Customer Service Adviser at Ridley Park Care Home
We appreciate you taking the time to leave us your comments, It is nice to hear that your sister has settled in well with us. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.
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Review from J T (Wife of Resident) published on 1 November 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ridley Park Care Home
Thank you for your kind review. We really appreciate your understanding during what has been such a difficult time for everyone during the Covid pandemic.
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Review from Paul L (Son of Resident) published on 14 October 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ridley Park Care Home
Thank you for your feedback. We are glad to hear you find everyone to be helpful, I will certainly pass your comments regarding agency staff on to the manager.
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Review from Helen M (Daughter of Resident) published on 29 June 2021
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Reply from Amanda Barnes, Customer Service Adviser at Ridley Park Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with our care.
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Review from S S (Wife of Resident) published on 16 June 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ridley Park Care Home
We appreciate you taking the time to leave us your review. Please let us know if there is anything else we can do to make your husband's stay as comfortable as possible.
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Review from David A (Aunt of Resident) published on 10 June 2021
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Reply from Amanda Barnes, Customer Service Adviser at Ridley Park Care Home
We appreciate you taking the time to leave us your comments. We hope to continue providing your sister with the best possible care.
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Review from Mavis S (Sister of Resident) published on 3 June 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ridley Park Care Home
Thank you for your review. We hope the staff did everything they could to make the transition as easy as possible for you both. We hope to continue providing your sister with the best possible care.
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Review from P B (Son of Resident) published on 3 June 2021
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Reply from Amanda Barnes, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Ridley Park for your family member's stay.
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Review from William B (Husband of Resident) published on 3 June 2021
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Reply from Amanda Barnes, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your wife in our care. We hope to continue providing your loved one with the best possible care.
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Review from Olivia F (Granddaughter of Resident) published on 1 June 2021
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Reply from Amanda Barnes, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. It's always lovely to hear that our staff go above and beyond. We are so sorry for your loss but hopefully you can go away from this, knowing your Grandad received the best possible care.
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Review from G B (Daughter of Resident) published on 7 April 2021
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Reply from Melanie Cope, Customer Service Adviser at Ridley Park Care Home
Thank you so much for taking your time to leave such a lovely review. We're so glad you feel Ridley Park provides a safe and caring environment for your father. We will be sure to pass your lovely words on to the team!
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Review from Susan S (Friend of Resident) published on 29 March 2021
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Reply from Emily Wilson, Customer Advisor on behalf of the team at Ridley Park Care Home
Thank you for sharing your kind review with us, we really appreciate your lovely feedback. We are so pleased to hear that you can feel at ease knowing your friend is in our care. Please let us know if there is anything else we can do.
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Review from Jonathan M (Son of Resident) published on 26 March 2021
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Reply from Penelope Kudelnitzky, Customer Service Adviser at Ridley Park Care Home
Thank you for your very kind review. I am so happy to read that your mother thrived in our care home and that her health is improving. Thank you for trusting us with your loved one’s care. Please let us know if there is anything else we can do for you or your mother whilst in our home.
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Review from Irene N (Niece of Resident) published on 25 March 2021
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Reply from Penelope Kudelnitzky, Customer Service Advisor at Ridley Park Care Home
Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. I am so happy that you feel your Aunt is well cared for and that you have taken the time to thank our staff at the home. Please let us know if there is anything else we can do to help.
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Review from Stephen R (Son of Resident) published on 25 March 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ridley Park Care Home
Thank you for taking the time to leave us a review.
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Review from Kirsti A (Daughter of Resident) published on 22 March 2021
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Reply from Melanie Cope, Customer Service Adviser at Ridley Park Care Home
Thank you so much for taking the time to leave such a lovely review! We are so glad your family feel helped and supported under our care, please let us know if there is anything further we can do for you!
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Review from Lisa B (Niece of Resident) published on 16 July 2020
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Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home
We are very happy to hear you are satisfied with the quality of our care.
Thank you for your kind words.
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Review from M D (Son of Resident) published on 2 July 2020
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Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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The Review Score of 9.7 (9.699) out of 10 for Ridley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Ridley Park Care Home is calculated as follows: ( (180 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 249 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ridley Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
We provide nursing, residential and residential dementia care for short and long stays. Please call us to find out latest availability.
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