Review from M G (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

the staff understand my mother's needs and ensure she has the support she needs, whether it be eating, bathing, medical or absolutely anything else. My brother and sisters are totally satisfied with they're my mother receives and most importantly my mother is very happy to call Ridley Park her home.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

We are very happy to hear you can feel at ease with your mothers in our care. Thank you for your kind words.

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Review from M B (Sister of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

The home gives a very good impression from the gardens and entrance with cafe, etc (very useful), the staff who are pleasant and helpful, they are kind to the residents which are mostly what is required. The food is good and plentiful and sandwiches are available if required. Activities are usually

adequate (not available now so much because of social distancing), more could be provided at times but residents are not always interested. Musical entertainment is popular especially the old songs they know (one singer brought props which they liked).

Reply from Greta Narbutaityte, Customer Advisor at Ridley Park Care Home

Thank you for taking the time to leave your review. We really appreciate your comments.

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Review from S C (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum has now been in this care home for nearly nine years and throughout that time has always been given the best of care. Mum's level of care has remained at a very high standard even through these awful times. The staff are caring, hard-working and very friendly and I am so pleased I found this

care home for Mum.

Reply from Greta Narbutaityte, Customer Advisor at Ridley Park Care Home

Thank you for your praise. We are very pleased to hear you are satisfied with the standard of our care.

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Review from Tracie J (Niece of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

Ridley Park is a very beautiful care home. Our aunty is extremely well cared for and looked after. The staff are always supportive and willing to help. Especially being a carer myself I know the pressures this pandemic has caused. So well done to every single one of you. Thank you.

Reply from Greta Narbutaityte, Customer Advisor at Ridley Park Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Hope (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

Ridley Park is a wonderful home for my dad. He is consistently well looked after and the staff go above and beyond for him and us. They take amazing care of him and are always helpful with every element of his life. The home is always clean and they keep a very high level of hygiene with him. Dad enjoys

the food and activities and they make such an effort with special days and occasions. I cannot thank everyone enough for the care they give him. I would highly recommend to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

It is always nice to hear from family members feeling like their loved one is well settled and feeling cared for and looked after. Thank you for the kind words.

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Review from Pamela J (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience

General cleanliness and hygiene are excellent. I have never noticed any unpleasant smells (e.g. urine), even on the nursing unit. Very welcoming at the main entrance and on the nursing floor with notice boards, flowers, pictures, books, etc. giving a homely ambience. The managers and staff have been

attentive towards Dad and welcoming to myself at all times, despite very complicated family and interpersonal relationships. All my questions have been taken up and answered. I am a Consultant Old Age Psychiatrist and therefore often shared my ideas and concerns with clinical staff. These have always been gratefully accepted and acted upon. Dad's opinions are also respected and he is always involved in decisions re his care and comfort. His room is pleasant and well equipped. The care staff, cleaning/housekeepers/handyman are really involved and are Dad's friends, often enjoying a joke and laughter with him.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for such lovely comments, it is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Sally E (Mother of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

Ridley Park is a very comfortable and welcoming home - my daughter settled in really quickly, and I have always been made to feel really welcome.
The quality of both the nursing and care provided is excellent, and all members of staff are very friendly and supportive.
Everything is done to make

sure she is comfortable and happy.

Reply from Greta Narbutaityte, Customer Advisor at Ridley Park Care Home

We are very happy to hear you daughter feels well looked after and comfortable. Thank you for trusting us with her care.

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Review from Gillian B (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum died at Ridley Park Care Home this week and her care over the period of her last illness and death has been absolutely amazing. The carers have cared for Mum with such skill, tenderness and concern but also looked after the family as Mum's life drew to a close. I was able to stay with Mum for

the last 2 nights of her life and couldn't have had more done to support me. As a family we were accorded the privacy needed at this sad time but we knew we only needed to ask and help was closeby. We really felt the love from all the staff and are so grateful they helped Mum have a death with dignity and family around.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

We are very saddened about your loss. Please accept our sincerest condolences and please let us know if there is anything else we can do to help.

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Review from Jeffrey B (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience

It is an excellent home. I'm very happy with the service provided. They look after my mother very well. Her food is always mashed which helps a great deal. The only thing is I would like the home to provide the number entry on the door because sometimes I have to wait 10 minutes to gain entry!

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from N B (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience

My father has lived in Ridley Park for 7 months now. The staff team take care of all of his needs professionally. The building/facilities are of a high standard however, in my view it is the staff team that make the home the excellent standard that it is.
All the staff are friendly and welcoming and

support the families as well as the residents.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the kind comments.

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Review from A G (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience

Following a serious fall by my mother at home, both parents had to leave their marital home for residential care. Dad was offered a residential care place whilst mam recuperated in the hospital. Dad was assisted to settle in with the utmost empathy, unit mam was able to take up her nursing care placement.

What could have been a very difficult time adjusting to such a major life change, has been greatly eased by the extremely caring and attentive staff. A huge relief for the family.

Mam was admitted into nursing care following a serious fall. She was able to join dad who had earlier been admitted into residential care, a great comfort to the family. As a former nurse, mam has high expectation of nursing care, but we have certainly not been disappointed. The caring, professional staff who attend to her every need following a recent stay in hospital. Mam was greeted with a "welcome home" what more can I say!

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your kind words. We are very happy are hear your parents feel at home. Please let us know if there is anything else we can do for you or your family.

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Review from Jacqueline J (Daughter-in-law of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience

Whilst we fully appreciate the care that is being offered by the staff and are very thankful that my mother-in-law secured a place in Ridley Park, we do have an ongoing question in respect of the staff numbers on duty at any given time in Dunes.
Whenever we visit my mother-in-law, the staff always

appear to be rushed off their feet and under stress.
This has caused us to think about the time the staff have available to spend with residents to give them that added value that they deserve at this stage in their life.
The food is very good and the facility is generally very clean and tidy.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your feedback. There is always something we can improve, so we will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Stuart R (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

From the moment we walked in the door it felt like the place we wanted mum to be. The place is lovely and homely and the staff so friendly and caring. Mum has been at Ridley Park 8 weeks now and she is very happy. They also look after my dad who visits mum every day. They make him feel so welcome. We

had issues with mum's personal care and nutrition prior to moving mum into Ridley Park but now she's showering regularly and eating well. Very pleased.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your praise. We hope to continue providing your mother with the best possible care, therefore do not hesitate to let us know if there is anything else we can do.

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Review from A B (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience

Dad has settled into life at Ridley Park really well. He has a lovely pleasant room and is very comfortable in his new surroundings. The staff are lovely and work very hard to ensure all of dads needs are met. They also made a lovely fuss of him on a recent big birthday.
Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your praise. We are delighted to hear your father feels like a part of our Ridley Park Family. Thank you again, for trusting us with your fathers care.

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Review from Jacqueline M (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience

Very caring atmosphere, very caring staff although more staff would be really beneficial. Staff should be employed not by how many residents there are but about the care hours that each resident requires. Staff are welcoming and very supportive.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from S P (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

Facilities are excellent. The staff are very friendly and caring. Food appears excellent. There are numerous organised activities for the residents (if they wish to participate).

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your comments. We are always delighted to hear feedback from the residents families.

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Review from M G (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

A very good care home who cater for the residents needs in a professional manner. The only negatives would be as follows;
1) Not sufficient staff.
2) Meals could be more suited to the elderly who have difficulty in cutting food as well as chewing meat etc.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from H F (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

During the period of my mother's stay in Ridley Park Care Home, I have witnessed exceptional care being given.
The staff not only listen to my mother's requests but also to my concerns and ideas.
They are very quick in dealing with any health problems my mother has developed.
Overall the service

given to my mother has been caring, thoughtful and respectful.

Reply from Greta Narbutaityte, Customer Adviser at Ridley Park Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from M H (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

Very comfortable and very caring support for my mother. She is very comfortable at the home.

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Review from Helen B (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother enjoys the activities that are provided. The staff that organise the activities are good with the residents. The only thing that could be improved is more choices with the food menu.

Reply from Josephine Gaupholm, Customer Adviser at Ridley Park Care Home

Thank you for your review of Ridley Park Care Home. We are pleased that you and your mum have had a positive experience with the home, and appreciate your comments regarding the activities and the food. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Ridley Park Care Home

Care Provided by Ridley Park Care Home

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Funding & Fees Guide for Ridley Park Care Home

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