Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 98 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (98)

Total of 98, showing 21-40
9.8

Richmond House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 23 reviews in the last 2 years. Over all time Richmond House Care Home has 98 reviews.

Overall Experience

  • 92
  • 5
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Review from Hayley E (Daughter-in-law of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brillant staff, they kept us informed when things happened to my father-in-law. My father-in-law was very happy being there, home from home, he had a fall and they took him to hospital, the security was brilliant as my father-in-law likes to escape, but he couldn't there.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind words and we hope to see you again soon.


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Review from Meryl P (Daughter-in-law of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is an absolute gem of a place. They provide such good care and kindness to residents. The activities are abundant and the food looks delicious! Thank you all for the care you give every day.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback we will endeavour to continue to provide a high standard of care.


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Review from Jennifer M (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Richmond House since November 2022 - I reluctantly released her from my care as I was struggling. From the minute she reached them, they were amazing - she had a new lease of life - a happy side of my mum came out, and she hugged and kissed and settled with the carer's help.
Sadly
she deteriorated - stopped eating, despite the carers and cooks doing everything they could. They allowed us to come and go as we wished, which was often twice a day. Sadly she passed away with passionate, professional carers and us by her side on June 2nd 2023.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

You are both as much family as 'Mum' was, and we are grateful that you allowed us to care for such a special person. Thank you.


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Review from Sharon W (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team who care for Mum as if she were one of the family.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

We see all residents and staff as family, thank you for allowing us to care for your mum.


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Review from Nicholas G (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care standards.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your valuable feedback and continued support.


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Review from Alison J (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Richmond House nearly a year and I can’t thank the staff enough for looking after her when I haven’t been able to. These have been tough times for residents and staff and they go above and beyond. My mum came to the home after her home closed and the transition from one to the other
was great again nothing was too much trouble and they kept us informed along the way. Mum has settled in well and looks happy and as a daughter that means so much.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you so much for your lovely words. We always strive to give the best care and are pleased your mum settled in so well given the circumstances.


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Review from Janet D (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff most helpful with them looking after my mother. The staff have kept me informed of any problems with her health especially as she entered Richmond House in the lull of the Pandemic. At that time choosing a home with the Covid restrictions in place we entered into a Virtual interview
and the choice we have made, regarding Richmond House is the best decision ever, so say all of us!

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your lovely feedback and we are privileged to be able to care for your mother.


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Review from Christina R (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several months of a difficult and emotional search for a care home for my mother, I had a recommendation for Richmond House. My family and I are so thrilled that Richmond House was all that we were looking for.
Mum has settled well and we are comforted to know that she is getting lots of care
and attention.
It’s lovely to see her on social media at times, looking fully engaged and content, this gives me so much peace of mind. I am unable to visit regularly as I live over 200 miles away.
Thank you to all the staff at Richmond House for enriching my mother's life. I can’t recommend you highly enough.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and we are so pleased that your Mother has settled in with us at Richmond House.


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Review from Margaret S (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn’t be more caring, thoughtful and kind. I live 200 miles away so I am unable to visit, the staff keep me informed of my Aunts progress and / or upsets. My Aunt is in the best possible place and is very happy there.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and hope that we may continue to look after your Aunt for many years to come.


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Review from M C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To be able to join in Music Therapy sessions with the residents by Zoom was so joyful during the pandemic. The challenges faced by staff to adapt to new technology to enable families to maintain a connection with a loved one were embraced, for which I was very grateful.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

I don't think many of us envisaged using technology so much as we have in the last couple of years but it meant that we could still provide the stimulation via Zoom with both entertainers and families.


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Review from Gareth Rhys J (Brother-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother-in-law has been a resident at Richmond House Specialist Care Home, 71 Brighton Road, Rhyl for about two years by now at a most difficult time for himself and for the Care Home in managing the Corona Virus Pandemic.
For him, although suffering from memory problems as well as the recent
death of his wife, we as in-laws, are very satisfied and grateful for the obvious care that the home has provided for him and for the support and contact that the home has given us during the last couple of years.
We are elderly 'in-laws' who live quite a distance from the home - we chose it before the pandemic struck, as we thought it would enable his friends and neighbours to visit and keep in touch with him as well as us. Because of the Covid restrictions, this has not been possible, but the home has organised visits, care, medical needs, etc. very efficiently and we are very very grateful for this.
Whenever we visit it is obvious from his appearance that he is clean and well-groomed.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your feedback. It has been exceptionally difficult for everyone including families and we are glad we were able to provide a safe home for our residents during these trying times.


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Review from Geoff S (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Richmond House for about twelve months now. During this time he has received excellent care from all the staff there. The staff have had many challenges during the pandemic but they have continued to put the health, safety and well-being of the residents first. The staff
are kind, cheerful and professional and are always available for updates and advice. I would highly recommend Richmond House.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind comments, it has been a tough few years but family support has also got us through these testing times.


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Review from E S (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is a fabulous care home that provides the best care. The home is bright and breezy and they out on lots of activities to keep residents occupied. They have provided an excellent service during the lockdown and whilst I may not have been able to see Mum, she has been looked after so well.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your feedback, I know this has been a difficult time for you and I'm glad we could take away some of those worries for you.


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Review from Yvonne S (Daughter-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have had bad experiences trying to find the right place for our wonderful mum and removed her from one home, prior to finding Richmond. We wanted to find a caring and compassionate home that managed Mum's physical and medical needs, as well as have staff who really care about each resident.
Richmond more than fulfils all of the above and in particular, Mum is happy and thriving and the family are extremely relieved and happy about that. The recent covid period has made things impossible and we phoned every day to check that she was well and staff were always informative, patient and kind at an extremely difficult time. The staff are fantastic and go out of their way to help. Thank you for taking care of Mum.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your lovely words and I'm so glad we exceed your expectations of how a care home should be.


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Review from Anna H (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House has not only been a caring and safe sanctuary for my mother, but also a place I can confidently be assured that she is receiving the best care. My mother had a difficult few months in hospital, however, the staff at Richmond House have amazingly brought my mother back to a good place
both health-wise and mentally. We have seen a huge improvement which at her age is quite remarkable and beyond our expectations. It has been a difficult time for all care service providers yet in our experience, Richmond House has since my mother’s residency excelled in their service to both residents and family members.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind comments, the staff pride themselves in providing the very best care for our residents even during difficult times.


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Review from Phil R (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Effective communication, and clear concern for my mother in a complex and evolving situation. My situation is possibly unusual as I have PoA over my Mother but live in Australia. Not necessarily as big a barrier as it might first appear, but requires adaptation and flexibility from the Home and myself.
Has not proved a barrier to maintaining quality care.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your positive feedback and we will endeavour to ensure that that continues.


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Review from Saira A (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking for a placement for my dad for some time, his social worker suggested Richmond House. I'm so pleased that she did, as the transition for my dad who needed to move homes due to greater care needs, has been fantastic. He's been there for three months now and I can see a positive change in
him due to the care he has been receiving. I love to see what he has been doing on their Facebook page, there's always an activity to join in with. I'm glad he's settled in there so well.
If he needs anything one of the staff will contact me. The home is well run with caring staff and as far as I can see a focus on wellbeing. They are all very helpful and I know my dad is being well cared for there, which is a big comfort to know he's happy in his new home.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and we are so please with how your dad has settled, part of the big family that we have.


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Review from J Y (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad moved into Richmond House in January 2022 when the family could no longer provide the all-round care that he needed to enable him to live independently. We had dreaded this moment but we are now so delighted that he is in Richmond House.
The care is just wonderful and dad’s health and
well-being have improved so much. He has 24 hour personalised care, constant stimulation through a wide range of activities and a really lovely environment. We don’t worry about him anymore because we know he is safe, well and looked after. Visits are a joy rather than a rush to cook, clean and provide care for him in between our already busy lives.
Due to his dementia, we miss him every day but all of us, his children, feel an immense amount of gratitude to Richmond House and the wonderful team there for looking after him as he was their dad too.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your positive comments and a pleasure to look after your dad we are so glad he has settled.


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Review from Andy P (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a family relocation, we moved Mum from a home in Hampshire to Richmond House in February 2022. It’s been interesting comparing the differences: Richmond House feels like a ‘real home’ where people are cared for, compared to the previous home which felt more like a medical facility providing dementia
care. We’ve been impressed with the environment and care provided, the staff are lovely and it’s great to be able to easily take Mum out to the harbour/seafront which she loves!

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and that you are happy with your mum at Richmond House.


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Review from Anna Maria J (Niece of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Richmond house for what will soon be coming up to 2 years. For over a year now Covid has sadly made life so difficult for residents, family and staff. This has been managed in an exemplary way at this home. They have put the safety of the residents at the very top of their
list and developed ways of keeping us in contact as best they could. I have found the Zoom calls very beneficial - for us both. The staff on all levels are immensely caring, going out of their way to do whatever is necessary. Their loving caring manner does wonderfully what we are unable to do ourselves at present and it is such a pleasure to see my aunt having happy moments and to see how much she appreciates them. I can never thank you all enough.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you Anna for your lovely words and recognition of our hard working and dedicated staff and the love we have for our residents. We thank you for your continued support and understanding and we hope that you all remain safe.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Richmond House Care Home is calculated as follows: ( (235 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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