Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 105 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (105)

Total of 105, showing 41-60
9.8

Richmond House Care Home has a Review Score of 9.8 (9.797) out of 10, based on 31 reviews in the last 2 years. Over all time Richmond House Care Home has 105 reviews.

Overall Experience

  • 98
  • 6
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Review from E S (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is a fabulous care home that provides the best care. The home is bright and breezy and they out on lots of activities to keep residents occupied. They have provided an excellent service during the lockdown and whilst I may not have been able to see Mum, she has been looked after so well.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your feedback, I know this has been a difficult time for you and I'm glad we could take away some of those worries for you.


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Review from Yvonne S (Daughter-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have had bad experiences trying to find the right place for our wonderful mum and removed her from one home, prior to finding Richmond. We wanted to find a caring and compassionate home that managed Mum's physical and medical needs, as well as have staff who really care about each resident.
Richmond more than fulfils all of the above and in particular, Mum is happy and thriving and the family are extremely relieved and happy about that. The recent covid period has made things impossible and we phoned every day to check that she was well and staff were always informative, patient and kind at an extremely difficult time. The staff are fantastic and go out of their way to help. Thank you for taking care of Mum.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your lovely words and I'm so glad we exceed your expectations of how a care home should be.


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Review from Anna H (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House has not only been a caring and safe sanctuary for my mother, but also a place I can confidently be assured that she is receiving the best care. My mother had a difficult few months in hospital, however, the staff at Richmond House have amazingly brought my mother back to a good place
both health-wise and mentally. We have seen a huge improvement which at her age is quite remarkable and beyond our expectations. It has been a difficult time for all care service providers yet in our experience, Richmond House has since my mother’s residency excelled in their service to both residents and family members.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind comments, the staff pride themselves in providing the very best care for our residents even during difficult times.


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Review from Phil R (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Effective communication, and clear concern for my mother in a complex and evolving situation. My situation is possibly unusual as I have PoA over my Mother but live in Australia. Not necessarily as big a barrier as it might first appear, but requires adaptation and flexibility from the Home and myself.
Has not proved a barrier to maintaining quality care.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your positive feedback and we will endeavour to ensure that that continues.


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Review from J Y (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad moved into Richmond House in January 2022 when the family could no longer provide the all-round care that he needed to enable him to live independently. We had dreaded this moment but we are now so delighted that he is in Richmond House.
The care is just wonderful and dad’s health and
well-being have improved so much. He has 24 hour personalised care, constant stimulation through a wide range of activities and a really lovely environment. We don’t worry about him anymore because we know he is safe, well and looked after. Visits are a joy rather than a rush to cook, clean and provide care for him in between our already busy lives.
Due to his dementia, we miss him every day but all of us, his children, feel an immense amount of gratitude to Richmond House and the wonderful team there for looking after him as he was their dad too.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your positive comments and a pleasure to look after your dad we are so glad he has settled.


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Review from Andy P (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a family relocation, we moved Mum from a home in Hampshire to Richmond House in February 2022. It’s been interesting comparing the differences: Richmond House feels like a ‘real home’ where people are cared for, compared to the previous home which felt more like a medical facility providing dementia
care. We’ve been impressed with the environment and care provided, the staff are lovely and it’s great to be able to easily take Mum out to the harbour/seafront which she loves!

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and that you are happy with your mum at Richmond House.


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Review from Anna Maria J (Niece of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Richmond house for what will soon be coming up to 2 years. For over a year now Covid has sadly made life so difficult for residents, family and staff. This has been managed in an exemplary way at this home. They have put the safety of the residents at the very top of their
list and developed ways of keeping us in contact as best they could. I have found the Zoom calls very beneficial - for us both. The staff on all levels are immensely caring, going out of their way to do whatever is necessary. Their loving caring manner does wonderfully what we are unable to do ourselves at present and it is such a pleasure to see my aunt having happy moments and to see how much she appreciates them. I can never thank you all enough.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you Anna for your lovely words and recognition of our hard working and dedicated staff and the love we have for our residents. We thank you for your continued support and understanding and we hope that you all remain safe.


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Review from Jane (Wife of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a particularly difficult year for Richmond House, but the management and staff have done everything possible to normalise the situation for their family and residents. The photos and videos regularly posted on Facebook have been a great source of pleasure and reassurance to our family
during a time when we have not been able to visit. My husband had a problem which required a visit to the A&E recently (not ideal at this time!), but I was kept fully informed and was happy that the necessary procedures were fully complied with upon his return for his own safety and that of the other residents and staff. Richmond House has been his home for 4 years now and I remain totally satisfied with the care he has received from the truly wonderful, hard-working and dedicated staff. They carry out their work in a very professional yet friendly way. I cannot recommend all of them enough, and thank them for everything they do for my husband.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you so much Jane, for your heartfelt comments. The staff appreciate such feedback and as you know, we will always do our utmost to keep our residents safe now more than ever, while keeping families in the loop. We hope to see you very soon.


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Review from Gill G (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care home for a loved one has to be one of the hardest things to do. Having visited many in this area you have to make sure to choose the right one, and I certainly did with Richmond House; the minute I walked through the door in July 2019, I was greeted and shown around. All the residents
were being entertained and looked happy and relaxed. There are many areas to sit when visiting your relatives to have a cup of tea and biscuits. Lovely friendly staff who genuinely care. Sadly I have not been able to visit my Mum since the beginning of Covid but I know I can phone any time and always get a warm response from the staff. Dementia is a very cruel illness
but I am so confident that my mum is in the best place she could be, I have complete peace of mind. and I am very happy with Richmond House and that I placed her there.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you, Gill, for your kind comments. Its been a difficult time for all over the last 12 months particularly for families, but we like to think we have done our very best in your absence. We hope we can all meet again very soon.


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Review from Joanna K (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for just over 4 years. Watching a loved one deteriorating with dementia is hard. The team at Richmond House have provided fantastic support to our family. My dad is very settled, comfortable and very much at home. He is well cared for, and they have put his best interests
first. During the pandemic, the standards of care have been great, and I know that it has not been easy. Without the support of Richmond House, this journey would be a lot harder for my dad and our family.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your comments. As you know we hold our residents with very fond feelings and do our best to keep families in the loop as much as we can. We hope we will all see each other very soon.


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Review from Lauren R (Granddaughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for all the staff at Richmond House. My Granny came to the home in February 2020 at a time when she hated life. Now she has a completely different outlook and loves life. With lockdown, it’s been hard not seeing her, but I love the daily updates of photos and videos the home upload
to Facebook. It’s so lovely hearing my Granny laugh again and have a smile on her face. Can’t recommend this place enough.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind words. This has been difficult for all concerned and we have done our very best to care for our residents and continue our support for families also.


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Review from Gwynn P (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Richmond for over three years and she has always been treated with dignity, exceptional care and has genuinely felt loved and special. Family members have always felt reassured and relaxed in the knowledge that she is well cared for and treated as an individual despite
her dementia. The past twelve months have been extremely difficult for us being unable to visit, however, it has been so reassuring to see still photos and videos on Facebook showing how management and staff have been keeping the residents occupied and cheerful. We have nothing but high praise for the compassionate staff who have been going above and beyond in their duties. We are also mindful that this extraordinary situation also affects management and staff too, and they appear to leave any personal concerns as they enter the home.

Reply from Amanda Hughes, Deputy Manager at Richmond House Care Home

Thank you, Gwynn, for your heartfelt comments.
Our residents are our family and staff will protect them as much as we possibly can during these difficult times. We also appreciate the family support and understanding. Stay safe and we will hopefully see you all again soon


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Review from A B (Partner of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

always a friendly welcome on arrival.

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Review from Gillian B (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought anyone could look after my mum better than me, but I have to say my mum is really thriving at Richmond House- she has a better social life than me and has lovely people around her day and night.
She is so well cared for, she regards the staff as her friends, she tells me she is so lucky
to have found somewhere that makes her feel like she's on her holidays every day.
The staff are quick to let me know if she is in need of anything, just so happens they asked me recently to bring in larger clothes because she has put on weight..hence the wonderful food that is served in-between the biscuits and cake.
I am extremely happy with the care my mum is given and I honestly never thought id say that after such a heart-wrenching decision to put her into a care home.

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Review from Lorna C (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother following a hospital stay has been at Richmond House for a couple of months now. After the hospital told us she needed to go into an EMI home we visited every EMI home we could find, Richmond House although out of our area was by far the best. Fresh, clean, spacious, with compassionate and
professional staff. We have decorated Mum's room with items she will relate to, photo's, pictures and ornaments, so she will have familiar things she can relate to when she goes to bed (The home will also allow you to have their handyman decorate it too if you so wish). All are encouraged to be up washed and dressed during the day, and then they can relax downstairs, in either the front lounge, a quieter library area or in the television room. On most days they seem to have a different activity going on, with days for a Hairdresser, Chiropodist, Dentist and Optician. - Thank you Richmond House, for your care and patience.

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Review from Vivienne R (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Richmond House for a couple of years now during which time the home have accommodated with much compassion her slow decline. Her care needs are attended to and as a family, we are all very satisfied. She appears very happy and contented and pleased to be amongst familiar faces.

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Review from Jane P (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's a happier and healthier person since joining Richmond House.
For us as a family, it has meant peace of mind. knowing she is safe, has company and good care of her needs.
It has also been good to see her getting involved in the activities the home put on for the residents - even getting artwork
on display!

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Review from Steve E (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first came across Richmond House last year, when we needed a respite facility for my farther and they came highly recommended.
They were very professional and attentive to all of our needs.
We used them on two occasions for respite care.
The thing that blew me away was their attention to detail.
Everything they do is selfless and purely focused on the one needing the care and the needs of their family.
We knew it wouldn’t be long before Dad needed a full-time placement, and when the time came, there were no questions as to where we wanted him to live.
We were very fortunate as they had a room for him, and they made him feel right at home.
The level of care that the team provide is exceptional, my wife works as a nurse in the community and her words say it all.
“I have never seen a facility like this before, I wish they all cared as much as Richmond House”.

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Review from Caroline F (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Richmond House for three months. I have not found any fault with the care they have given my Mum, nor have I any concern for the care she is receiving.
Richmond House is always warm and clean, and the food is of good quality.
All the staff are approachable, attentive and extremely
helpful.

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Review from J H (Sister of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are most kind towards the residents. The cleanliness is perfect. We were treated well and offered tea etc.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Richmond House Care Home is calculated as follows: ( (310 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 365 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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