Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 98 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (98)

Total of 98, showing 41-60
9.8

Richmond House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 23 reviews in the last 2 years. Over all time Richmond House Care Home has 98 reviews.

Overall Experience

  • 92
  • 5
  • 0
  • 1
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Date Published

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Review from Jane (Wife of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a particularly difficult year for Richmond House, but the management and staff have done everything possible to normalise the situation for their family and residents. The photos and videos regularly posted on Facebook have been a great source of pleasure and reassurance to our family
during a time when we have not been able to visit. My husband had a problem which required a visit to the A&E recently (not ideal at this time!), but I was kept fully informed and was happy that the necessary procedures were fully complied with upon his return for his own safety and that of the other residents and staff. Richmond House has been his home for 4 years now and I remain totally satisfied with the care he has received from the truly wonderful, hard-working and dedicated staff. They carry out their work in a very professional yet friendly way. I cannot recommend all of them enough, and thank them for everything they do for my husband.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you so much Jane, for your heartfelt comments. The staff appreciate such feedback and as you know, we will always do our utmost to keep our residents safe now more than ever, while keeping families in the loop. We hope to see you very soon.


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Review from Gill G (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care home for a loved one has to be one of the hardest things to do. Having visited many in this area you have to make sure to choose the right one, and I certainly did with Richmond House; the minute I walked through the door in July 2019, I was greeted and shown around. All the residents
were being entertained and looked happy and relaxed. There are many areas to sit when visiting your relatives to have a cup of tea and biscuits. Lovely friendly staff who genuinely care. Sadly I have not been able to visit my Mum since the beginning of Covid but I know I can phone any time and always get a warm response from the staff. Dementia is a very cruel illness
but I am so confident that my mum is in the best place she could be, I have complete peace of mind. and I am very happy with Richmond House and that I placed her there.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you, Gill, for your kind comments. Its been a difficult time for all over the last 12 months particularly for families, but we like to think we have done our very best in your absence. We hope we can all meet again very soon.


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Review from Joanna K (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for just over 4 years. Watching a loved one deteriorating with dementia is hard. The team at Richmond House have provided fantastic support to our family. My dad is very settled, comfortable and very much at home. He is well cared for, and they have put his best interests
first. During the pandemic, the standards of care have been great, and I know that it has not been easy. Without the support of Richmond House, this journey would be a lot harder for my dad and our family.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your comments. As you know we hold our residents with very fond feelings and do our best to keep families in the loop as much as we can. We hope we will all see each other very soon.


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Review from Lauren R (Granddaughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for all the staff at Richmond House. My Granny came to the home in February 2020 at a time when she hated life. Now she has a completely different outlook and loves life. With lockdown, it’s been hard not seeing her, but I love the daily updates of photos and videos the home upload
to Facebook. It’s so lovely hearing my Granny laugh again and have a smile on her face. Can’t recommend this place enough.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind words. This has been difficult for all concerned and we have done our very best to care for our residents and continue our support for families also.


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Review from Gwynn P (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Richmond for over three years and she has always been treated with dignity, exceptional care and has genuinely felt loved and special. Family members have always felt reassured and relaxed in the knowledge that she is well cared for and treated as an individual despite
her dementia. The past twelve months have been extremely difficult for us being unable to visit, however, it has been so reassuring to see still photos and videos on Facebook showing how management and staff have been keeping the residents occupied and cheerful. We have nothing but high praise for the compassionate staff who have been going above and beyond in their duties. We are also mindful that this extraordinary situation also affects management and staff too, and they appear to leave any personal concerns as they enter the home.

Reply from Amanda Hughes, Deputy Manager at Richmond House Care Home

Thank you, Gwynn, for your heartfelt comments.
Our residents are our family and staff will protect them as much as we possibly can during these difficult times. We also appreciate the family support and understanding. Stay safe and we will hopefully see you all again soon


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Review from A B (Partner of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

always a friendly welcome on arrival.

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Review from Gillian B (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought anyone could look after my mum better than me, but I have to say my mum is really thriving at Richmond House- she has a better social life than me and has lovely people around her day and night.
She is so well cared for, she regards the staff as her friends, she tells me she is so lucky
to have found somewhere that makes her feel like she's on her holidays every day.
The staff are quick to let me know if she is in need of anything, just so happens they asked me recently to bring in larger clothes because she has put on weight..hence the wonderful food that is served in-between the biscuits and cake.
I am extremely happy with the care my mum is given and I honestly never thought id say that after such a heart-wrenching decision to put her into a care home.

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Review from Lorna C (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother following a hospital stay has been at Richmond House for a couple of months now. After the hospital told us she needed to go into an EMI home we visited every EMI home we could find, Richmond House although out of our area was by far the best. Fresh, clean, spacious, with compassionate and
professional staff. We have decorated Mum's room with items she will relate to, photo's, pictures and ornaments, so she will have familiar things she can relate to when she goes to bed (The home will also allow you to have their handyman decorate it too if you so wish). All are encouraged to be up washed and dressed during the day, and then they can relax downstairs, in either the front lounge, a quieter library area or in the television room. On most days they seem to have a different activity going on, with days for a Hairdresser, Chiropodist, Dentist and Optician. - Thank you Richmond House, for your care and patience.

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Review from Vivienne R (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Richmond House for a couple of years now during which time the home have accommodated with much compassion her slow decline. Her care needs are attended to and as a family, we are all very satisfied. She appears very happy and contented and pleased to be amongst familiar faces.

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Review from Jane P (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's a happier and healthier person since joining Richmond House.
For us as a family, it has meant peace of mind. knowing she is safe, has company and good care of her needs.
It has also been good to see her getting involved in the activities the home put on for the residents - even getting artwork
on display!

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Review from Steve E (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first came across Richmond House last year, when we needed a respite facility for my farther and they came highly recommended.
They were very professional and attentive to all of our needs.
We used them on two occasions for respite care.
The thing that blew me away was their attention to detail.
Everything they do is selfless and purely focused on the one needing the care and the needs of their family.
We knew it wouldn’t be long before Dad needed a full-time placement, and when the time came, there were no questions as to where we wanted him to live.
We were very fortunate as they had a room for him, and they made him feel right at home.
The level of care that the team provide is exceptional, my wife works as a nurse in the community and her words say it all.
“I have never seen a facility like this before, I wish they all cared as much as Richmond House”.

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Review from Caroline F (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Richmond House for three months. I have not found any fault with the care they have given my Mum, nor have I any concern for the care she is receiving.
Richmond House is always warm and clean, and the food is of good quality.
All the staff are approachable, attentive and extremely
helpful.

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Review from J H (Sister of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are most kind towards the residents. The cleanliness is perfect. We were treated well and offered tea etc.

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Review from K H (Niece of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be welcoming, friendly, caring and supportive. The care home has a good atmosphere. The lounge areas are clean, comfortable, light and airy.
I feel reassured that my relative is being well cared for at Richmond House.

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Review from Ron K (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I assisted a friend to pick a care home for his auntie as I have worked in a number of care homes myself. We chose this care home out of all the care homes we went to see. This was the best - nice and clean, very well presented. Residents are very well dressed and tidy. The staff always greet you with
a smile when they welcome you into the home. Well done.

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Review from Roy (Son-in-law of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is providing a warm and caring environment for my mother in law and we're really pleased with the level of care she is receiving there. The staff are always cheerful and enthusiastic when we visit, and everyone goes out of their way to be supportive and friendly. There's a range of organised
activities and opportunities to participate in - music and singing sessions, for example - and a lot of fun seems to be had each day. We're really glad that she's living in such a warm, welcoming and supportive place.

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Review from David L (Next of Kin) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home (better than expected) clean, tidy, very caring staff. The murals on the wall of the home are very good especially the seaside scene where you can sit as if you are on the beach under the parasol and the hanging seagull. Nothing is too much trouble for any of the staff or management.

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Review from Steve H (Son of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother often comments how she likes it at Richmond House and how everyone is really nice with her so this gives me and my family peace of mind and reassurance that our mother is in the best place for her in her situation.

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Review from Alex (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolute gem - we never thought we would find a home as lovely as this one! The building is lovely and well kept. The facilities are fantastic, it offers everything you could want and more. The staff are all lovely and welcoming, my nanna has settled in so well. I wouldn't recommend anywhere but
Richmond House. An excellent find!

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Review from Harriet B (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home, friendly and helpful staff, clean environment and the security is excellent, activities are great for the residents. Best out of all care homes.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Richmond House Care Home is calculated as follows: ( (235 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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