Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
Submit a Review
9.8 98 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

Show Richmond House Care Home on the Map

Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (98)

Total of 98, showing 61-80
9.8

Richmond House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 23 reviews in the last 2 years. Over all time Richmond House Care Home has 98 reviews.

Overall Experience

  • 92
  • 5
  • 0
  • 1
  • 0

Date Published

98
16
18
23
75

Review from Samantha B (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum found this home after searching all over for somewhere suitable for my Nanna who is suffering with dementia. My Nanna was so unsettled in her last home that moving her was emotional and nervewracking. Immediately on setting foot into the home you get a very reassuring feeling, we all felt welcome,
the staff instantly making her feel at ease. The staff are amazing and so helpful, always smiling and engaging. We were worried my Nanna would take a few weeks to settle however a few days in and she loves it! She has made friends, been involved in arts and crafts which she never would have done before and even gets up in the dancing sessions, in her words "I don't feel any pain when I'm dancing." After an emotional time we feel reassured after a visit, we can go about our daily lives knowing she is being looked after very well when we can't be there with her. Don't hesitate to visit this home and see it for yourself, it's more like a hotel! Thank you to all of the wonderful staff. x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan J (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a perfect place for my mother in law, who can no longer live on her own, due to confusion etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth (Son of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Struggled to find a place like this. If I need a place it is my first choice, if I last that long.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and fresh and the atmosphere warm and welcoming. The staff and management are friendly, helpful and any problems they sort them out quickly. My dad is well cared for and he has settled in really quickly. His room is cosy but he doesn’t spend much time in it as residents are encouraged
to mix and join in the numerous activities that go on all day. I would recommend Richmond House to anyone (and have done!)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ted T (Friend of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this home for years and I'm always impressed by the warm, happy, and active atmosphere that greets me. The staff demonstrate such dedication, dignity and respect in their care of the residents, the home smells nice/clean, is always well presented and maintained and the management
are constantly looking at ideas for innovation and progress.
Thank you to you all and keep up the great work!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol D (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia took my Mum almost overnight. She entered Richmond House, May 2017. The staff at Richmond House really know what they are doing. My Mum is now 88 - physically fit and healthy but now lives her life 30 years ago. She has gone back to a time when she was a school cook. Not only do the staff understand
and care for her physical needs, but they also respond and care for her mental and emotional needs. In short, they understand the 'whole picture'. They allow her to keep busy doing little jobs - setting the tables, cleaning table mats so she feels part of things. She has put on weight as she now eats good meals regularly. Truly - what would I have done without the care and support of the staff at Richmond House? I really do not know!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam J (Daughter-in-law of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home ticks all the boxes for quality and care and gives the family peace of mind as the potential needs of more care than we could supply. She could not possibly live on her own or care for herself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff make a point of getting to know you. Very caring. Room lovely and clean, bedding always very white and fresh.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret R (Cousin of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last month, I have visited the care home regularly. I have been greeted by friendly and welcoming staff. My cousin is well cared for and the ethos of the home suits her personality. It is obvious that the staff are well motivated by caring management. Although my cousin is not able to take
part in the activities at the moment I know there are plenty of activities for them to participate in and an excellent care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen (Daughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and support my mother receives at Richmond House. The staff are exceptional and everyone is so friendly to residents and family alike. I am so happy we found this perfect home for our precious mum. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne S (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Mother daily on my recent visit to the UK. My visits were at varying times and durations and I was always made to feel welcome. During the time I was there the lift was out of order for approximately 3-4 days, which placed additional pressure on the staff, but it didn’t phase them, and
they kept their sense of humour.
The care my mother is receiving is of exceptional standard. Although I live in Australia and cannot visit as often as I would like, I can rest assured that my mother is in a loving and happy environment. I would not hesitate in recommending Richmond House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas N (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely, welcoming care home, with extremely caring staff in, what can be, very difficult circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula G (Niece of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has resided here for nearly a year and can't praise the management and staff enough.
Richmond House is without a doubt the best care home I could wish for my Auntie.
The staff are so caring, supportive and friendly with their residents and treat them all with the utmost respect and dignity.
I always come away feeling reassured that she is under the best care possible after my visits.
The accommodation is very comfortable and warm infact it reminds me of a 5* Hotel, the smells that come from the kitchen as it gets close to teatime are delicious and the access to the garden and fresh air is wonderful and not always available for people with dementia.
Every effort is made to fill their days with plenty of activities including arts and craft, quizzes, table tennis etc.
They also allow me to bring my dog along on my visits which my Auntie really enjoys.
And after a couple of hours journey, we are always welcomed with a smile and the offer of a cup of tea.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven C (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father could not have been looked after any better. During his final weeks (he passed away on 13/02/18) their care was without fault.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alma G (Power of Attorney of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living over two hours away we are always assured of a welcoming cup of tea when we arrive. The person we visit is cared for with respect and dignity. The staff clearly take pride in caring for the residents and the atmosphere is always friendly. Residents are usually taking part in activities when we
visit. The quiet area is available for those not wishing to take part and the tv room is showing films and programmes which are suitable, classical music was playing within the music area. This is how all care homes should be! It is simply the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurance E (Son of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at this truly exceptional Care Home for the last two years where she has received the most outstanding level of care and support.
Richmond House has an extremely warm, welcoming and relaxed atmosphere and it’s evident that residents are very happy and extremely well cared
for by immensely kind, professional and highly experienced management and staff.
Mum has also benefited enormously from the social interaction, genuine affection and fun with staff and other residents, which along with a diverse range of activities, has enabled Mum to rediscover her confidence and personality.
She has positively blossomed at Richmond House and it has given me great pleasure to see how happy she has been. I am enormously grateful to the exceptional management and staff for what they have done for my Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter R (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good, excellent staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is a care home that knows the meaning of care. The staff are wonderful and make the residents feel safe and part of a family. I couldn't wish for better care for my mother. Everywhere is spotless and my mother's bedroom is light and airy. The atmosphere is a happy one, with much laughter
and the management take the time to get to know the families. In the 2 years my mother has been there, she has been treated with respect, kindness and understanding. What more could I ask for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl B (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is an excellent care home for dementia patients.
Sadly having both parents suffer from Alzheimers, their care and support in the transition from mum living in her own house to becoming a resident in Richmond House helped greatly.


They say no one will look after your parent how you

would yourself and yet I beg to differ as Richmond House staff definitely do. Thank you to all of you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Son-in-law of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is very happy at Richmond House.
He likes all the staff who are very nice and kind with him.
We are always kept informed if he has any illness etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Richmond House Care Home is calculated as follows: ( (235 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet