Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 105 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (105)

Total of 105, showing 61-80
9.8

Richmond House Care Home has a Review Score of 9.8 (9.797) out of 10, based on 31 reviews in the last 2 years. Over all time Richmond House Care Home has 105 reviews.

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Review from K H (Niece of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be welcoming, friendly, caring and supportive. The care home has a good atmosphere. The lounge areas are clean, comfortable, light and airy.
I feel reassured that my relative is being well cared for at Richmond House.

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Review from Ron K (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I assisted a friend to pick a care home for his auntie as I have worked in a number of care homes myself. We chose this care home out of all the care homes we went to see. This was the best - nice and clean, very well presented. Residents are very well dressed and tidy. The staff always greet you with
a smile when they welcome you into the home. Well done.

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Review from Roy (Son-in-law of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is providing a warm and caring environment for my mother in law and we're really pleased with the level of care she is receiving there. The staff are always cheerful and enthusiastic when we visit, and everyone goes out of their way to be supportive and friendly. There's a range of organised
activities and opportunities to participate in - music and singing sessions, for example - and a lot of fun seems to be had each day. We're really glad that she's living in such a warm, welcoming and supportive place.

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Review from David L (Next of Kin) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home (better than expected) clean, tidy, very caring staff. The murals on the wall of the home are very good especially the seaside scene where you can sit as if you are on the beach under the parasol and the hanging seagull. Nothing is too much trouble for any of the staff or management.

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Review from Steve H (Son of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother often comments how she likes it at Richmond House and how everyone is really nice with her so this gives me and my family peace of mind and reassurance that our mother is in the best place for her in her situation.

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Review from Alex (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolute gem - we never thought we would find a home as lovely as this one! The building is lovely and well kept. The facilities are fantastic, it offers everything you could want and more. The staff are all lovely and welcoming, my nanna has settled in so well. I wouldn't recommend anywhere but
Richmond House. An excellent find!

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Review from Harriet B (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home, friendly and helpful staff, clean environment and the security is excellent, activities are great for the residents. Best out of all care homes.

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Review from Samantha B (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum found this home after searching all over for somewhere suitable for my Nanna who is suffering with dementia. My Nanna was so unsettled in her last home that moving her was emotional and nervewracking. Immediately on setting foot into the home you get a very reassuring feeling, we all felt welcome,
the staff instantly making her feel at ease. The staff are amazing and so helpful, always smiling and engaging. We were worried my Nanna would take a few weeks to settle however a few days in and she loves it! She has made friends, been involved in arts and crafts which she never would have done before and even gets up in the dancing sessions, in her words "I don't feel any pain when I'm dancing." After an emotional time we feel reassured after a visit, we can go about our daily lives knowing she is being looked after very well when we can't be there with her. Don't hesitate to visit this home and see it for yourself, it's more like a hotel! Thank you to all of the wonderful staff. x

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Review from Susan J (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a perfect place for my mother in law, who can no longer live on her own, due to confusion etc.

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Review from Kenneth (Son of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Struggled to find a place like this. If I need a place it is my first choice, if I last that long.

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Review from Christine (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and fresh and the atmosphere warm and welcoming. The staff and management are friendly, helpful and any problems they sort them out quickly. My dad is well cared for and he has settled in really quickly. His room is cosy but he doesn’t spend much time in it as residents are encouraged
to mix and join in the numerous activities that go on all day. I would recommend Richmond House to anyone (and have done!)

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Review from Ted T (Friend of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this home for years and I'm always impressed by the warm, happy, and active atmosphere that greets me. The staff demonstrate such dedication, dignity and respect in their care of the residents, the home smells nice/clean, is always well presented and maintained and the management
are constantly looking at ideas for innovation and progress.
Thank you to you all and keep up the great work!

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Review from Carol D (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia took my Mum almost overnight. She entered Richmond House, May 2017. The staff at Richmond House really know what they are doing. My Mum is now 88 - physically fit and healthy but now lives her life 30 years ago. She has gone back to a time when she was a school cook. Not only do the staff understand
and care for her physical needs, but they also respond and care for her mental and emotional needs. In short, they understand the 'whole picture'. They allow her to keep busy doing little jobs - setting the tables, cleaning table mats so she feels part of things. She has put on weight as she now eats good meals regularly. Truly - what would I have done without the care and support of the staff at Richmond House? I really do not know!

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Review from Sam J (Daughter-in-law of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home ticks all the boxes for quality and care and gives the family peace of mind as the potential needs of more care than we could supply. She could not possibly live on her own or care for herself.

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Review from A R (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff make a point of getting to know you. Very caring. Room lovely and clean, bedding always very white and fresh.

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Review from Margaret R (Cousin of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last month, I have visited the care home regularly. I have been greeted by friendly and welcoming staff. My cousin is well cared for and the ethos of the home suits her personality. It is obvious that the staff are well motivated by caring management. Although my cousin is not able to take
part in the activities at the moment I know there are plenty of activities for them to participate in and an excellent care home.

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Review from Maureen (Daughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and support my mother receives at Richmond House. The staff are exceptional and everyone is so friendly to residents and family alike. I am so happy we found this perfect home for our precious mum. Thank you all so much.

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Review from Anne S (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Mother daily on my recent visit to the UK. My visits were at varying times and durations and I was always made to feel welcome. During the time I was there the lift was out of order for approximately 3-4 days, which placed additional pressure on the staff, but it didn’t phase them, and
they kept their sense of humour.
The care my mother is receiving is of exceptional standard. Although I live in Australia and cannot visit as often as I would like, I can rest assured that my mother is in a loving and happy environment. I would not hesitate in recommending Richmond House.

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Review from Nicholas N (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely, welcoming care home, with extremely caring staff in, what can be, very difficult circumstances.

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Review from Paula G (Niece of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has resided here for nearly a year and can't praise the management and staff enough.
Richmond House is without a doubt the best care home I could wish for my Auntie.
The staff are so caring, supportive and friendly with their residents and treat them all with the utmost respect and dignity.
I always come away feeling reassured that she is under the best care possible after my visits.
The accommodation is very comfortable and warm infact it reminds me of a 5* Hotel, the smells that come from the kitchen as it gets close to teatime are delicious and the access to the garden and fresh air is wonderful and not always available for people with dementia.
Every effort is made to fill their days with plenty of activities including arts and craft, quizzes, table tennis etc.
They also allow me to bring my dog along on my visits which my Auntie really enjoys.
And after a couple of hours journey, we are always welcomed with a smile and the offer of a cup of tea.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Richmond House Care Home is calculated as follows: ( (310 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 365 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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