Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 98 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (98)

Total of 98, showing 81-98
9.8

Richmond House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 23 reviews in the last 2 years. Over all time Richmond House Care Home has 98 reviews.

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Review from Vivienne S (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy and well looked after. He's been in Richmond House for more than 3 years and I can't fault the staff or the care he's received.

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Review from S C (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 12 years of caring for my mother and reaching the point of needing professional help with her care I searched reviews and visited numerous homes and chose Richmond House Care Home at first for the odd week respite then full time. The home is high-quality care and my mother has settled well and
is the happiest I have seen her in years.
The staff are extremely helpful, attentive and professional, keeping me informed and updated regularly and always welcome me on my visits. I have no qualms about recommending Richmond House Care Home to those who have reached that point where they or loved ones needs that caring space.

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Review from Rosemarie H (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House Care Home is a happy loving and caring home. I saw the carers holding hands, putting their arms around residents and showing them affection. It was very clean and the staff were welcoming and gave visitors a cup of tea and a piece of cake on their visits.
They provided craft activities
and organised for outside agencies to come and sing or play music to them. The management were open and honest and they dealt with any questions we had very quickly. Excellent home.

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Review from Edward P (Husband of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 6 months at Richmond House. We have now transferred her to a nursing home. Richmond House does not have a qualified nurse on the staff. This is my only criticism. The care given was excellent. The staff, without exception, were caring, helpful and always friendly and cheerful. The
home is spacious, allowing residents to move about at will, allowing residents to be in the company of others, or be in quiet lounges when preferred.

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Review from Kelly M (Granddaughter of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can sleep easier at night knowing my grandma is being well looked after. Very happy and she's happy couldn't ask for more.
Love the activities and the fact my children can join us keeps the children occupied and they love to visit.

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Review from J R (Friend of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly satisfied with the all round care provided at Richmond House. The staff are very approachable always friendly and eager to help. I highly praise them for the genuine care they provide and making every effort to make Richmond House feel like home for all the residents. In addition to the
care, I feel so much better knowing that my friend has the opportunity to participate in the regular activities and enjoying the variety of entertainment provided.

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Review from Beverly Anne L (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fantastic. It looks after all their residents with a lot of respect. The food is to a very high standard. The overall standard of Richmond House is extremely high and I would recommend to all friends and family, well everyone.

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Review from Graham L (Son-in-law of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well looked after, all the staff are friendly and caring. The home is always very clean and tidy, with a staff member in each room. Food is excellent with a good varied choice, there are varied activities and entertainment.

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Review from Maureen M (Wife of Resident) published on 14 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Richmond House for twelve months, this has been a difficult time for both of us, resulting in much heartbreak and heart searching on my part, at all times I have found the staff from management to the domestic staff supportive and understanding, always there if needed
with a little t l c and some practical advice. The DOLS assessment encourage daily outdoor trips for my husband, this has been fulfilled and has been beneficial in his ongoing care. The absence of the Activities Organiser (due to promotion) has been difficult, but the regular staff have risen to the challenge enabling the residents to enjoy the main events ie Queen's Birthday celebrations. The appointment of a new Organiser can only be beneficial for all the residents , this is such a vital element in the ongoing care and well being of those who have lost the ability to think for themselves, but are desperate to maintain their remaining faculties . Thank you to you all.

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Review from Sheila K (Wife of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional care, love and understanding in dealing with my husbands condition is excellent.
The Management have been hugely supportive of me. Helping me with very difficult decisions regarding my husbands welfare.
Recommend Richmond House 100%

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Review from Bryn B (Partner of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a warm friendly place, the staff always have time for residents and visitors alike. The meals are always nice.

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Review from Robert J (Son of Resident) published on 2 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking for my family it is reassuring to know that our Mother is receiving the care and support she needs. The staff are caring and supportive and it is evident that the residents are respectively treated with dignity.

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Review from Susan H (Daughter of Resident) published on 2 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The senior staff and managers at Richmond House continue to look after mums physical and mental welfare in a way myself and my family would never be able to. All the staff treat mum as family and she loves them all. She is treated as an individual and has her dignity.
Appropriate entertainment is a
big plus and improves my mums quality of life, it makes her happy to sing and dance etc.
The home is very clean and the food excellent.
I always feel welcome whenever I visit. I am very happy mum is living with the Richmond House family.

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Review from Nigel L (Son of Resident) published on 2 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had dementia and didn't really want to go in a care home, but it became necessary. Once in the home he liked it, he liked the food, he felt very comfortable there, and it was a great comfort to us that we knew he was being looked after by very caring, capable people. I'm convinced his quality
of life improved significantly by being at Richmond House. He was in Richmond House for 2 years, and in that time I got to know staff from all levels- senior management, nursing staff, cleaning staff and kitchen staff, etc.
There is a good atmosphere at the home, and all staff I met seemed very competent, caring, well organised and had a great rapport with residents and visitors alike. The staff seem to work very well as a team, supporting each other.
I liked the variety of rooms, to give residents choices - TV room, music room, quiet room, sensory corridor, as well as dining room and garden.

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Review from James M (Wife of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of this EMI home since June 2011. A traumatic experience for both of us, having never been apart since marriage 55 years ago. The staff have gone the extra mile to help us adjust to this change in circumstances.He needed to go out each day walking or whatever, I was anxious
that they followed this through and it enabled us both to cope with the feeling of having all liberties taken away from us. There has been a change of staffing, people who have been there a long time, circumstances have moved on. Although we miss them, new staff have fitted in, with no obvious changes. When I have felt unhappy about ongoing care, the management have been ready to listen and act if appropriate, they are always available.

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Review from Helen R (Daughter of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed as being in need of EMI Residential care. The social worker assigned to her case gave me a list of approved homes in the area. After looing at several online and speaking to friends in the nursing profession I arranged to visit homes to check their suitability. Richmond House
was the first on my list. I was so impressed with the overall appearance that I looked no further. My mother settled in very quickly and is very happy to stay permanently.

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Review from Fran K (Daughter of Resident) published on 25 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House is an exceptional care home. I feel so fortunate in finding it for my mother and am totally confident that every aspect of her care is managed perfectly.
The staff are absolutely wonderful. They are all kind, gentle, aware, discreet, professional, lovely friendly people. The atmosphere
is calm and truly caring. But perhaps the most important thing for me is that my mother could not be in a better situation. She can be challenging but they work their magic and without being condescending.
I had no idea how good this experience could be.
There are stimulating activities and regular events on offer for those who want to take part.
The house is light, bright, cheerful and spotlessly clean.
The food is excellent and all cooked on the premises, including freshly baked cakes which are served each afternoon. I am often there and have tasted lots.
Residents can choose when they get up and when they go to bed. Just like home!
For both my mother and I the experience of Richmond House has been life changing.

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Review from Keith H (Partner of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is very well cared for in Richmond House Care Home. There is an adequate number of trained staff. The record keeping on patients is excellent as to medication. The food is good with in between tea and snacks. The home, staff and patients are very clean and hygienic. The patient/staff rapport
is excellent. Bedrooms have en suite WC's. Regular doctor and nurse visits also hairdresser/chiropodist. Separate lounge areas and communal area.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Richmond House Care Home is calculated as follows: ( (235 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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