Fairway View

Swale Close, Bulwell, Nottingham NG6 9LZ
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9.8 112 Reviews
  • Fairway View, Nottingham
Fairway View offers high-quality residential care in Nottingham.

Staff work hard to make a real difference to residents' lives. They provide care that is tailored to the individual and their needs.

The bedrooms are ensuite and come with fitted furniture, a mini fridge, flat screen TV, WiFi and a telephone point. The home offers permanent residential care as well as respite care and the fees are all inclusive.

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Care Provided by Fairway View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Melanie Hayes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Fairway View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,456

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Fairway View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Fairway View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Fairway View has plenty of onsite parking for visitors.


Fairway View Reviews (112)

Total of 112, showing 21-40
9.8

Fairway View has a Review Score of 9.8 (9.753) out of 10, based on 37 reviews in the last 2 years. Over all time Fairway View has 112 reviews.

Overall Experience

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Date Published

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Review from Sheila L (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an accidental fall, Mum was extremely well looked after, also the staff were kind and attentive to me, offering refreshments throughout my time with Mum. Nothing was too much trouble whilst the staff waited for help from paramedics. 5-star service. Well done to all the staff at Fairway.

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Review from Christopher P (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've come to the end of a difficult year with Dad, a resident of Fairway View, sadly passing away over the Easter period, while Mum continues her residency at Fairway View. I cannot give enough thanks to the whole team for their kindness and unwavering support, not just since Easter, but always. Mum,
bless her, has her good and not-so-good days, but no matter what she is always cared for in the most kind and caring manner. Looking forward to Christmas, I'm sure it will be another cracker by the whole team.

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Review from Jackie H (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has excellent care catered to her specific needs.
All staff respond quickly to any queries, not that there are ever many, as they are usually proactive in providing updates.
Overall, very happy with Mum's care.

Reply from Charlotte Jackson, Customer Care Administrator at Fairway View

Thank you for your lovely review. Our person-centred approach to care is key to ensuring that everyone’s needs are met and our residents are happy, healthy and safe in our care.


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Review from Jane S (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my interactions with staff at Fairway is great. Words that spring to mind are efficient, caring and fun.
Mum is looked after with great care and dignity.

Reply from Charlotte Jackson, Customer Care Administrator at Fairway View

Thank you for leaving such a lovely review for Fairway View.


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Review from Liz M (Friend of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my friend. The staff are extremely friendly and professional. The home is always welcoming in decor and ambiance. My friend seems well looked after, and generally very happy. Would certainly recommend Fairway View and hope that all the staff feel proud of their contribution to
making residents' friends and family feel so reassured.

Reply from Charlotte Jackson, Customer Care Administrator at Fairway View

Thank you so much for your lovely review. As mentioned we are incredibly proud of our beautiful home and our wonderful team. We know how important it is that friends and family are reassured that their loved one is safe and cared for, and we are always happy to welcome visitors.


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Review from Mabel C (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like my bedroom. The staff have made it feel like home for me.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you so much for leaving your feedback, we're glad Fairway View feels like home!


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Review from Norman B (Brother of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, residents very well cared for, lovely and welcoming home.

Reply from Terri Kidd, PR Executive at Fairway View

We really appreciate you taking the time to leave such fantastic feedback for the team at Fairway View, thank you!


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Review from Michelle T (Niece of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ample parking space and disabled blue badge holders space. Situation of Fairway View is lovely next to a park and reception area is welcoming. Fire procedure signing in/out is required and necessary for health and safety legislation. All staff are kind, friendly and helpful. My dog was allowed in to
visit my auntie and she loved that. Hot drinks and biscuits were given to us visiting. The building is spotlessly clean. I used her w/c and reported to her how clean it was. She was delighted to know this. She spoke highly of the entertainment provided to the residents.

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Review from Russell S (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just passed away after spending four years in Fairway, living with increasingly severe dementia, later being confined to bed and needing her end of life care administered there. I thought it stood out from the crowd as outstanding in 2019, when my mum moved in, and everything I’ve seen
and experienced in the interim has borne this out. The overriding element is the quality and professionalism of the staff, the people who actually administer the ‘care’ part of ‘residential care home’. They are outstanding. They perform their duties diligently, responsibly and with real affection, as I’ve seen, to all residents, not just to my mum. They do this in, sometimes, the most difficult circumstances and in the face of the most challenging behaviour. I’ve not observed a single incident during the four years where I’ve had cause to question any of the actions I’ve seen. I unreservedly recommend Fairway View to anyone seeking a home for their loved one.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you for taking the time to write such a lovely review. We are so sorry for your loss, your mother was a great presence in the home and had such a lovely relationship with the staff. She is very much missed and will be very fondly remembered. We are so pleased that you chose Fairway View as your mother’s home. Your comments have been passed to the team who are very grateful and proud. Thank you again.


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Review from A R (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Smile from all the staff.
Clean and modern.
Lunch looked good!
Dad seems very content and comfortable.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you for taking the time to send in a review, we are so pleased your dad is happy at Fairway View.


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Review from John M (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairway View is a wonderful care home where the residents receive amazing care by all of the staff. It is always clean and there is always some activity taking place. I would definitely recommend it.

Reply from Terri Kidd, PR Executive at Fairway View

What wonderful feedback for the team at Fairway View, thank you. We’re very proud of the outstanding person-centred care provided in the home and the fantastic activities schedule on offer. We’ll be sure to pass your message on to the team.


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Review from Val E (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are helpful and kind, and all seem to be happy in their work. The rooms are bright and a good size, and Mum's has a lovely view of the park. She is well looked after, and there is always an interesting activity on offer if she wishes to join in. She loves the food and regularly has
her hair cut and coloured and her nails done - for free. I know that the staff are busy, but I am confident that she is happy and well looked after.
Compared to other homes I have visited, Fairway View is calm, quiet and clean. I would have no reservations in recommending it.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you so much for your lovely review and recommendation. All our residents deserve to be pampered, and it’s fabulous that your mum is taking full advantage! The priority for our team is always the well-being and happiness of our residents, and your kind words just go to show what a difference it makes.


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Review from Graham R (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to move my father from another ideal care home, I wasn't sure about moving him to another. My fears were totally unfounded. My father has settled in extremely well and that has been down to the care and understanding he has received from the staff at Fairway View. From the management, the
front of house team to the team of carers everyone has been extremely kind, welcoming and understanding.
He really enjoys many of the activities that are put on at the home and certainly enjoys the food!
Because he is living with dementia he has behaviours that are challenging in the running of the home but the staff have demonstrated real empathy and understanding of his behaviours and have managed them really well.
I would have no hesitation in recommending Fairway View to anyone looking for a care home for a loved one.

Reply from Charlotte Jackson, Customer Care Administrator at Fairway View

Thank you for taking the time to write a review. It’s great to hear that your father has found the perfect fit in Fairway View - it sounds like he has settled in wonderfully. We will pass your kind words on to the team at Fairway View.


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Review from Wendy S (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Fairway View for 12 months now and is really happy.
She has a decent sized room with en-suite, large window with view of Bulwell Forest, and an easy chair from which she can watch her own TV. She often remarks that the home is cheerfully decorated and nice and clean with no odour.
Mum
spends most of her time in the large open-plan lounge and dining area sitting with other residents. This is a great improvement on living on her own at home, she is now surrounded with kind, caring, and friendly staff.
Varied activities are on offer on a daily basis for anyone who wishes to join in. Visiting entertainers are a regular occurrence too.
Meals seem to be varied and there is a choice of menus. Tea and biscuits are also provided during the day.
We find that the staff are welcoming, friendly, conscientious, and attentive and keep us informed.
We have already recommended Fairway View to many of our family and friends.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you so much for your review, it sounds like your mum has settled right in. We know that it’s really important that our residents have activities and company available – whilst they may not always want to take part, it is always available for them. This is vital for their mental health, keeping them stimulated, entertained, and reducing the isolation that many felt when they were living alone. Thanks again, your recommendation means the world!


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Review from R H (Son of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Fairway View Care Home for twelve months and it has been a great relief to me that she is cared for to a high standard in a safe environment. Her needs are appropriately dealt with - she is clean, warm, well fed and comfortable with the availability of voluntary activities. Attendance
by outside healthcare practitioners is appropriate and all her requirements are catered for.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you for taking the time to send a review, we’re so glad you feel your mum is being so well looked after and that we can bring a sense of relief to you. We’ll be sure to pass your kind words on to the team.


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Review from J H (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very friendly and helpful. All residents looked very happy.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you for taking the time to leave this kind review, we'll be sure to pass your message on to the team.


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Review from Jane E (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I chose this home for 2 weeks respite care for my mother, as it has outstanding from CQC inspectors. On arrival told needed to pay for 4 weeks and on discharge, she would get the remainder back, which we agreed to. In 3 days she went for between 17 and 19 hours without being offered a hot drink, this
was each day. After the first day, I mentioned it to the manager, and she assured me she would make sure she was given hot drinks. It didn't happen. My mum was not incontinent, but she was immobile due to a fractured hip so needed a piece of moving equipment called a rotunda plus staff to assist her to the toilet. She rang her buzzer and no one came, she, therefore, wet herself for the first time and sat in it until gone 11 am. No one had been to check on her since tablets were given at 6.45 am, again without a hot drink. After 3 days and no improvement in her care, we removed Mum from the home. They did not even provide basic care. Dreadful place. I then had to fight to get 2-week money back. Dreadful place.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you for taking the time to leave this review - please be assured that we take all feedback very seriously and have looked into the details of your mother’s time living with us. We understand that the home manager spoke to you about your mother’s stay at the time, but should you wish to discuss anything further, please feel free to call our friendly Customer Care Team on 0113 465 4000 or email hello@idealcarehomes.co.uk.


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Review from S D (Daughter of Resident) published on 5 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Fairway View for about 12 months with mobility and memory problems. Staff at all levels have been consistently kind, compassionate and professional. They will accompany mum to appointments if necessary and have proactively arranged healthcare when they have noticed potential problems.
Senior staff keep us informed when there have been any concerns about mum. As a family, we have complete confidence that any issues raised will be dealt with appropriately and professionally. Staff go out of their way to make the home environment as welcoming and comfortable as possible – whether that’s by making tea for visitors or having a joke with mum despite being so busy. Mum’s ensuite room is bright, clean and comfortable and the home is always clean when we visit. Mum regularly tells us that she enjoys the food and there is a good choice at each meal. There are regular activities on offer for residents if they want to join in. We happily recommend Fairway View care home to other families.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you very much for your kind and considered words. We will always make sure the best interest and wellbeing of our residents is paramount and that family are kept informed and reassured. It’s lovely to hear that this is having the positive impact we hope for. It sounds like your mum is having a lovely time with us at Fairway View.


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Review from Helen W (Friend of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to visit a friend and a resident at Fairway View for the first time since her admission. I was impressed by the spaciousness of the communal area and the high standard of decor. The atmosphere was calm and relaxed and there was plenty of staff around. As each staff member appeared they said "Hello"
to my friend and showed concern for her welfare and we were offered a drink. The staff were warm and friendly. My lasting impression is one of calmness and warmth.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you for your lovely words, that’s a great first impression. We work hard to ensure our residents quickly become settled and part of the family. ‘Calmness and warmth’ is exactly what we strive for and it’s great to hear that you were made to feel welcome – please come back and visit any time, the kettle is always on.


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Review from Tanya S (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined Fairway View in March 2021, after a very long search and months in hospital following a broken back, as a result of neglect from her previous care home. The care that she has been provided with, by all staff at Fairway view, has been outstanding and exceptional. Not only has she been looked
after so well to cater for her current needs, but she seems to have flourished and improved so much that her mobility is better and her outlook on life is brighter. She seems to get better every time we see her. She is always smiling and all the other residents are happy and talkative, I have no hesitation in recommending Fairway View for anyone's relative. They truly provide the most amazing service and finally, after years of worry, we can breathe a sigh of relief knowing that mum is well taken care of. We can call in at any time of the day or night arranged or unexpected and see that she is always settled and happy. Thank you so much to all staff at Fairway View.

Reply from Terri Kidd, PR Executive at Fairway View

Thank you so much for taking the time to write such kind words. It sounds like you and your mum have had a terrible time of it in the past and it’s so gratifying to know that we have been able to offer you peace of mind and support to get to a point where your mum is so happy. We are so proud of our incredible team and stories like this show us just how special they are. We have passed your thanks on to the staff but may we say, on their behalf, you are very welcome. Call in for a cup of tea any time!


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Fairway View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Fairway View is calculated as follows: ( (367 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 441 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairway View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Alison

Alison Fry

Job Title: Front of House Manager

Joined: 2016

“I really enjoy showing visitors round our beautiful home, and our residents love to meet new people.”


Alison has a customer service background and joined Fairway View as Front of House Manager in 2016. She has personal experience of a relative living in a care home and feels that she can use this to help others in a similar situation.


She is dedicated and enthusiastic about her role, and about the home, and enjoys building strong relationships with the residents and their visitors. Alison works closely with the Home Manager and Regional Activities Executive to ensure there is always something fun going on at Fairway View, why not pop in to meet everyone and join in with one of the exciting activities?


Melanie

Melanie Hayes

Job Title: Home Manager

Joined: 2019

Melanie is The Manager at Fairway View


Heidi

Heidi Duffy

Job Title: Lifestyle Manager

Joined: 2020

Heidi plans lots of exciting activities and trips for our residents.