Review from S H (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

I can never find the staff I need to talk to when I am at the home. I am not being informed of changes in my mother's medication. I am not notified of meetings or activities. I asked this week for my Mum to be seen for her Birthday out of her room. I gave over a week's notice and even called the day

before but this was not done. Parking is awful. White lines are needed for the parking bays so people who cannot park will be able to see the lines!

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for completing the review. I have checked with the administration team and they have confirmed that they have your email address. I have asked if emails are being sent and I can confirm that emails have been sent regarding recent Activities the forthcoming Relatives meeting and forthcoming BBQ. Please let me know if you are not receiving these. My email address is available and my direct line. I have spoken to the Unit Manager and she will be contacting you regarding the questions you have around your mother's care. I believe once you have spoken to the Unit's manager you will have the reassurances you need. You will be given the direct email for the unit so you can communicate with the Unit Manager. Please feel you can contact me at any point.

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Review from Pauline H (Niece of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Whenever I visit my aunt, she is always well presented, clean, and comfortable. She has her hair done regularly. Her room is always clean, warm, and tidy. All the staff are very friendly and caring. Any medical issues are addressed very quickly. The staff are always happy to spend time with me to discuss

any issues or just general progress.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for taking the time to give this review. We appreciate your words and we will continue to work hard to maintain our standards.

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Review from Spencer C (Nephew of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

Overall I am happy with the care provided by Azalea Court. I believe my uncle is as happy and settled as he can be in this environment. The general manager was very supportive when we were looking at issues like funding. In addition, I know that the home had effective COVID-19 procedures and managed

visits according to accordance with guidelines; they have also introduced a WhatsApp communication tool which has been invaluable in maintaining communication. However, communication with the unit management is poor. When messages come, they almost expect instant action with regard to supplies etc. which isn't easy when you are not local and you work. Replies aren't always dealt with. When I was able to visit, sometimes my uncle would not be ready or you were unable to gain access because the telephone and door weren't answered. The cost I feel is prohibitive, but I feel that's more of an issue with government policy rather than the home itself.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for the review, Spencer. I am sorry that you have not found some of the requests from Azalea to be timely. Please come back to me with any requests that have been made if you are not able to respond. We can always provide supplies on your behalf. I will ask the unit to make sure that your visits are better managed. As always I am available for any contact via my mobile or email. If I can be of any further help please don't hesitate to ask me.

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Review from J G (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

The care home has become a prison fortress since March 2020, with the payback of being Covid free. The management has been very strong in keeping Covid at bay. The downside is the mental anguish of residents in the closing years of life, deprived of those who love them most. There is no perfect solution

to this virus pandemic and full marks go to precautions taken to protect residents at Azalea.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review. I fully understand how difficult it is to be going through this period of time. We are working very hard to enable visits with the building of our Visitor Rooms. I know this is no replacement for the face to face visits we have all got used too and I am constantly striving to find new ways to have that interaction we all need. I am hoping to have an outside space very soon which will also support all of us when we are told not to mix indoors. I truly hope that we are not considered a prison fortress but I also understand the analogy. Like so many of our visitors, you have stood by my decisions and for that, I am so very grateful. I hope to have some more positive news for you soon re the outside area.

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Review from Helen C (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience

My mum spent her last nine months on Poppy unit at Azalea Court. I don’t think she could have had better care anywhere else.
She was treated with respect and dignity by nurses and carers, all staff in fact. The home is well managed by the manager, supported by her staff that is efficient and hard

working. There are frequent activities and events they can take part in if they are able to.
In particular, we are very grateful to the nurse and manager of Poppy unit, who was very professional, efficient and caring throughout Mum’s stay, treating Mum with patience, respect and compassion at all times. She not only looked after mum’s health and well being but also supported us at the difficult time of mum’s passing and kept us informed.
I highly recommend this nursing home. It has a clean, pleasant environment, lovely garden and comfortable rooms. The staff is caring, hard-working and committed to their residents.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for the review that you have posted. I will make sure that the staff know about your kind words.

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Review from Stelios T (Father of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

I find that the manager of Willows is a very good manager and also all his nurses are very nice people and very caring. Full marks, 10 out of ten. Thank you all. God bless you.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for taking the time to provide a review for Azalea Court.

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Review from Annette M (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

My mum came to Azalea at the end of her life, spending only a few weeks there, but it was such a contrast from the home she had come from. She was treated with respect and dignity, from Nurses and carers that truly cared. The Nurses are so professional. I feel that I was supported too. I just wish I

had moved her to Azalea much sooner. Highly recommend this 'Care Home'.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you Annette for your response and kind words.

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Review from A S (Respite Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

It’s coming up to nearly six months, my brother is a resident at Willow’s Nursing home. It was a very difficult decision for us as a family to put our beloved brother, husband and a dad to relocate to a care home. After doing some research and good feedback our family are very happy with Azalea’s facilities

and cleanliness and the staff are very friendly and welcoming. The manager at Willow’s is very prompt on discussing the latest progress on the resident patient.
Although this is our first encounter with a care home, we are very pleased to let our brother become a resident at Azalea Court.
A special mention for the manager, as a family we are very thankful to you on how you gave us confidence on doubts we had as mentioned earlier. It’s always daunting for a family to put your loved one in a care home, but the way you at Willow’s, with your nursing staff, gave us the confidence and reassuring, the trust was very touching, thanks.

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Review from Simon P (Husband of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience

Willows Unit is a dedicated High Dependancy nursing wing of Azalea Court and is run by staff who are very knowledgable and caring towards the residents.

My wife was admitted three weeks ago now, and whilst there her condition has seemed to take a decline, but the staff are very friendly, and do

their best to help her be comfortable in her final days.

Because it’s a nursing wing, there is a buzzer system to call the nurses when required, just as there would be in a hospital. Nothing is left unthought of. At times it’s felt like there’s not enough staff like there should be two nurses on duty at any one time, not one. There are 8 rooms in Willows, and sometimes more than one of the residents needs assistance at the same time. It’s very hard for one nurse to split themselves in two.

The food could be a bit better, but that’s the only downside. Maybe find a different supplier.

Other than that, Willows has been brilliant in looking after my wife, and I’d recommend it to anyone.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for the review. I will discuss with Paul the comments about staffing. it is always appreciated to have positive feedback with ideas on what we can do as well.

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Review from Jade E (Daughter-in-law of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience

My family member is being cared for by the staff at Willows, Azalea court. It's an incredible care home with great staff who are very friendly helpful and of course caring. My family member has been there for over a year now and we have always felt he is in good hands. There have been a few ups and

downs with his health in this time but the staff at the care home are always quick to respond and contact us immediately if there are any problems. I honestly couldn't recommend this care home enough and they have an excellent manager who makes sure everything is in order.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for your review.

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Review from Barry C (Husband of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience

My wife is a resident at The Willows, myself and all her family and friends are very happy with this nursing home. All the staff I have met are very nice and friendly the care and respect she is receiving is amazing and I have no negative comments to say about that.
The home itself is very modern and

clean, the room she has is very nice compared to all the hospital wards she has been in. Its the normal things like carpet on the floor, having a tv on the wall and furniture that makes it feel very homely, I can furnish the room to how we want which is gonna make it more homely for us all.
Overall myself and her family are very impressed and think we have made an excellent decision to choose this home.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to review the care and service at Azalea Court.

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Review from Philippa G (Sister-in-law of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience

My sister in law was admitted to Azalea Court at the end of August 2018. Immediately we were all welcomed in to the wonderful willow unit. The communication between staff and family I can not fault. She is looked after with the utmost dignity and care.
She is clean tidy and as happy as she can be

under the circumstances.
We are most fortunate to have such a wonderful, caring specialist unit so close by.
Thank you to all the staff who make this a unique place.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to place your review.

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Review from Graham G (Brother of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience

My sister was admitted in August 2018. She is so well cared for, we are really delighted with all aspects of her care. Thank you to all staff of Willow Unit.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to complete the review for Azalea Court.

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Review from Susan S (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my husband is receiving, the staff are very friendly and supportive to me. My only criticism is the lack of any rehabilitation. Please note that my husband is peg fed so I am unable to comment on the food. He is also unable to participate in any activities and his care

is funded.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to review the Willows. It is important that we hear about your experience within our care.

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Review from A R (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother is in a good home, she seems to be thriving. Would be nice if they had calming music throughout the building.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to review the care that has been received.

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Review from A L (Friend of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

My friend stayed in The Willows. She was looked after by wonderful, caring staff and management. All were so helpful in every way.

I would recommend this place in Enfield to anyone who has family or friends in need of first-class care.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for your review. As a company, we appreciate the time you have taken to tell us about your experience of the level of service given at The Willow Unit.

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Review from Ann S (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience

I feel it necessary to formally write to you in regards to my dad's care (lack of), whilst in your nursing home.

My dad was transferred to your care on Wednesday 25th April after being diagnosed with terminal cancer.

Our family were assured by continuing health care that this home was able to

provide adequate care to someone that was coming to end of life. In my opinion, your staff are lacking basic skills to care for patients with a terminal illness.

Throughout my dad's stay at your home, my concerns were raised with staff. On some occasions, I did feel that the home did feel like it was slightly understaffed.

I think it is extremely sad that someone coming to end of life is not cared for appropriately. Although the staff in most part were kind, it felt they were lacking skills to manage patients with my dad's condition.

I have sent an email directly to the home, have received no response so thought I should put information here.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for your feedback. I am sorry that you feel that you have not received a good service from Azalea Court. I have asked for a copy of your email along with the holding letter sent out and the final response. I will be in contact with you once I have reviewed these details. Please accept my condolences and I assure you that I will be looking into your father's case and care.

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Review from Seema R (Niece of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience

My uncle was given only two weeks to live when he was taken into the care home. This was in January 2018 and since then he has gone from strength to strength. The Manager and his team give my uncle such good care and emotional support. They are always on hand to answer questions and to give us updates

on my uncle's health and care plan. They are proactive and think ahead in terms of linking in specialist care so my uncle's needs are met. We have been amazed at the care and attention we all see my uncle is getting.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for completing your review. The positive and rewarding work carried out by the staff at Azalea Court is given greater meaning when they receive feedback like yours. Thank you.

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Review from Christine C (Daughter of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience

Mum was only living in Azalea Court for eight days before she passed away, but in that short space of time, she was treated with kindness and dignity. All members of staff explained to Mum what they were doing, even though at times she wasn't in a position to understand - but it was important to us,

her family to witness it.
Having spent the previous two weeks in hospital where staff just didn't have time to attend to Mum at times, I promised her that she would be staying somewhere where she would be looked after, and Azalea Court definitely provided that care. I would highly recommend Azalea Court , I only wish that Mum had been able to move there earlier in her final weeks.

Reply from Julie Burton, Head of Operation at Azalea Court

Thank you for the kind words your review will be shared with the staff at the home.

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Review from P D (Nephew of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience

Cannot thank home staff enough without their care Aunty would not be here.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review. It is important that we hear how people feel about their experience at Azalea Court.

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