Azalea Court

58-62 Abbey Road, Bush Hill Park, Enfield EN1 2QN
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9.7 55 Reviews
  • Azalea Court, Enfield
Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by.

The home was purpose built in 2010 and was designed to provide the highest standard of comfort and care.

There are 83 single en-suite bedrooms across three floors and two buildings.

Facilities include:

Lounges
Dining rooms
Café/Bistro
Activity centre
Cinema room
Hair salon/Nail Bar
Dietician/Nutritionist
Relaxation Areas
Physiotherapy
External large garden with easy access to all areas with trees and shrubs, patio with seating and shade

Azalea Court is known for its excellent levels of high dependency care and personalisation. It is a forward thinking home always looking at how to best improve the quality of the care that is delivered to the people who trust the team with their lives.

The team are trained to meet your needs and to enable you to live well whilst you stay at the home.

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Care Provided by Azalea Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Twinglobe Care Ltd
  • Person in charge
  • Julie Burton (Head of Operations)
  • Admission Criteria
    • We accept referrals from all areas
    • Ages 45+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Azalea Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,100
    • Self-Funded Residential Dementia Care from £2,100
    • Self-Funded Nursing Care from £2,100
    • Self-Funded Nursing Dementia Care from £2,100

  • Fees Commence at £2,100 per week and rise according to assessment for our Nursing and Dementia Nursing residents.


    Fees Commence at £3,750 per week and rising for our complex care residents.


    Please contact our administrator for further details
    Camille Banaag
    Business Administrator
  • (these prices are only a guideline, please contact Azalea Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is arranged through reception at Azalea Court


  • Parking

  • Parking is available on site


Azalea Court Reviews (55)

Total of 55, showing 41-55
9.7

Azalea Court has a Review Score of 9.7 (9.684) out of 10, based on 17 reviews in the last 2 years. Over all time Azalea Court has 55 reviews.

Overall Experience

  • 38
  • 14
  • 1
  • 1
  • 1

Date Published

55
4
8
17
38

Review from J H (Niece of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming. I have noticed that sometimes things asked for by my relative e.g. Drinking water, are sometimes forgotten and maintenance issues are not always dealt with, with any urgency e.g. Broken call button, dripping taps. He doesn't attend any activities, so I can't comment
on those. The food is fab!

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review of Azalea Court. I will review the items you have raised and look forward to us doing better in the future. Kind regards


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Review from Maureen H (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Azalea Court is very clean at all times of the day. Carers, nurses and management are always polite and friendly. Because I have been coming every day for nearly 4 years, most of the staff and nurses are on first name terms and call me by my name which is very nice and not clinical.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your response and the positive feedback. We will be sure to pass this to the homes team.


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Review from Maria S (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Azalea Court since September 2017. There were a few initial problems in terms of adjustment, for both my father and my mother, who visits every day; examples were a language and understanding challenge, behavioural challenges and medication. These issues have all been
resolved and as a family, we all feel more settled and happy that my Dad has settled well too.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review. It is important to the company to know how people feel about the service we deliver and I would like to thank you for your supporting words.


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Review from D L (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Azalea Court is a very modern and nice care home. Staff are experienced, caring and friendly. The atmosphere is good. I would highly recommend Azalea Court.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review. As a company we appreciate that you have taken the time to give this feedback. It is important to the staff at Azalea Court to see how they can make a difference in the work that they do. Your feedback will be shared with the staff. Thank you again.


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Review from Roger H (Friend of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is sympathetic to my friend's condition, allowing him the choices he deserves and is offered this period of palliative care. He is encouraged (successfully) to eat well, which previously he did not, he is also pain-free in spite of his medical condition. All staff are approachable for any queries
or requests for advice.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for the review. As a company we strive to ensure that life at the home is positive experience and I am thankful that this has been the case for your friend.


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Review from Harry W (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who look after my mum do a fantastic job. They keep me informed by phone or email if I'm not in visiting mum.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you, Harry, for your review.


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Review from Emma S (Niece of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It has declined steeply for 2 years, most noticeably the lack of staff retention/engagement. In April '16 I was told my aunt wasn't eating and I should tell her to eat, also that she was sleeping on the floor. I found her passed out on the floor alone in her room. Refusing food is a symptom of end stage
dementia. This home claims to specialise in Dementia care however the staff there didn't recognise this. My aunt had been passing out on a regular basis but rather than contacting a GP or sending her to hospital they carried on as normal.


My aunt was in hospital from May until September when she died. During this time no-one from the home contacted me or the hospital to see how she was, although she'd been resident for over 4 years. (They still invoiced though). When I collected her belongings her new clothes were missing. I wrote to the manager about this and my concerns following staff's failure to recognise and act on dementia symptoms. I never received any reply.


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Review from Pat H (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found each and every staff member from the Manager, the nurses, the day staff, all exceptional. My father was looked after with dignity and care, nothing was too much trouble for any member of the staff. The Home makes a great effort to ensure that you feel as you are visiting your loved one at
home. The overall standard of care was far more than I expected and I would not hesitate in recommending Azalea Court.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for the review. The comments made have been passed to the staff and management at Azalea Court.


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Review from Albert L (Husband of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Placement from October 2016. Staff and management are friendly and approachable. The home is very pleasant, rooms are comfortable.
The food is well presented and cooked. Laundry is good and activities suitable. Privacy is respected. Fire alarm is tested regularly.
Resident records and doctor available
on request.

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Review from Tricia (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Azalea Court for everything they do for my mum. You all have a laugh and a joke with her, that puts a smile on her face, she thinks you are all her friends and that's nice to see. You treat her with respect and do the best you can with her. A huge thanks to all the
staff on the poppy ward, you are the best. Keep up the good work. :)

Reply from Julie burton, Head of Operations at Azalea Court

Thank you for your review it is good to read such positive feedback.


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Review from Kathy (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Azalea Court for six months, the staff male and female have been on top for their care and kindness. Me, as her daughter, cannot praise them enough.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review. It is very important to us to hear about people's experiences.


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Review from Pam L (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Azalea Court was very welcoming when we arrived, and although my mum was only there for 1 week I was so happy with the care and support that me and my family received.
The manager at Azalea Court came to assess mum in hospital and I just felt confident straight away - the manager continued to support
during and after my mother's death.


Although she has now gone I feel her last week of life spent there could not have been better. I felt Azalea Court was 'the' best care that I could have found for my mum.


Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for the kind review. Your comments will be passed to the team at Azalea Court. Kind Regards Julie Burton


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Review from Maxine C (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff at Azalea Court for the way they looked after my father. The end of life care that my father received was 'second to none'. My father was treated with the utmost dignity at all times and the home is spotlessly clean.
Sadly my father passed away after only ten days but
I will always be grateful to the staff and their dedication to my father.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you Maxine for the kind words. I will pass them to the staff at the home.


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Review from Anna and Julia (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Azalea Court in February 2016 to receive nursing care. The quality of care she received was excellent. The nurses and carers built a relationship with her and supported her fully in having the best life she could have under difficult circumstances. The staff were extremely approachable,
friendly and kept us fully informed of her well-being. When she was dying they were so sensitive, deeply respectful. They cared about her dignity and allowed us to have an intimate ending with our mother, for this we will be forever grateful. If there is such a thing it was a perfect end to our mother's life.

Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your kind words. I know the staff strive to enable people and provide the environment and care needed to ensure that even at the most difficult of times the support and comfort are there. It is enabling for the staff to hear these reviews and know that they were able to make a difference. Thank you.


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Review from Jeni B (Niece of Resident) published on 27 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was exceptionally well cared during her 12 days respite, particularly with regard to feeding and handling her and providing her with the peace and quiet she so enjoys. Other relatives and friends were welcomed and involved in her care in this very friendly and well organised place which treats
everyone as an individual. Visiting her was a pleasure.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Azalea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Azalea Court is calculated as follows: ( (136 Excellents x 5) + (58 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Azalea Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Julie

Julie Burton

Job Title: Head of Operations

Joined: 2003

To provide a full business support to Twinglobe Care Limited.