Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.7 108 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

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Care Provided by Alexandra View Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Roe (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Alexandra View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,119 – £1,119
    • Self-Funded Residential Dementia Care £1,119 – £1,119
    • Self-Funded Nursing Care £1,119 – £1,119
    • Self-Funded Nursing Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Nursing Care £1,119 – £1,119
    • RESPITE Self-Funded Nursing Dementia Care £1,119 – £1,119
  • (these prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users


  • Parking

  • Large Car park on site


Alexandra View Care Centre Reviews (108)

Total of 108, showing 1-20
9.7

Alexandra View Care Centre has a Review Score of 9.7 (9.699) out of 10, based on 31 reviews in the last 2 years. Over all time Alexandra View Care Centre has 108 reviews.

Overall Experience

  • 57
  • 41
  • 7
  • 0
  • 3

Date Published

108
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31
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Review from Gillian H (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care provided for my mum. The staff are so caring and considerate and all of her needs are provided for. I have every confidence that this will always be the case and can see how Mum is content and happy in her surroundings. All of this gives me peace of mind and I believe that
Mum couldn't be better cared for anywhere else.

Reply from Honor Keatley, Group Business Development Director at Alexandra View Care Centre

What a truly wonderful review, thank you so much for sharing. It's great for our team members to read what a positive impact they have. It's lovely to read that your mum is happy and content and that in turn, you have peace. With best wishes.


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Review from Paul A (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Cannot praise them enough.

Reply from Sandra Ward, Operations Director at Alexandra View Care Centre

Thank you for your kind comments, we will ensure it is passed to the team at Alexandra View.


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Review from R W (Wife of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 10 years, my husband has been extremely well cared for. Sadly there are only a few of the original staff members still working at Alexandra View. However, it remains after many managers a home which is a home for residents and their families. It is very settled at present under the new
guidance of the present manager. I cannot praise enough, all of the staff in each department for the good work they do. We (relatives) are cared for as much as our loved ones. Both managers and administrators have an 'open door' and all carers try their best to help whenever asked.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, I am so pleased your husband is well cared for and the staff and manager care for the relatives as much as their loved ones. We will ensure this is passed to the care team.


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Review from P B (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, no complaints.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, I will ensure this is passed to the manager and the staff team.


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Review from S M (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always here to help and support. The management is always here to help you when needed. There is always good food with a very good selection.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you are enjoying the food and that you have a good choice it is very important to us to have residents feedback. I will ensure your kind comments are also passed to the manager and the staff team.


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Review from A L (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good rate of care. Staff are very good and caring.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments about the care received, we will ensure this is passed to the staff team.


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Review from D K (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent care. The staff are brilliant.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you are happy with the care being provided, we will ensure this is passed to the team.


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Review from Michael K (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 2 years and three months. Her care has been excellent. All of the staff are amazing and so kind.
We haven't had any issues with Mam's care.
We are informed if there are any issues and they let us know when things like Covid boosters are done. The food is excellent and there
is such a wide choice of meals. We are very happy with the way Mam has been looked after.

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Review from R F (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and friendly.
Always there for assistance.

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Review from Danielle F (Grandson of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly with a lovely atmosphere when you enter. The staff are lovely, welcoming people. The food is lovely, and my nana is very happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you are happy with the care being provided to your nana and the staff are responsive to her needs, as well as making you feel welcome. We will ensure this is passed on to all the team.


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Review from T B (Son of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was accepted into this fantastic establishment when other care homes refused him access to their 5-star facilities on the grounds that they could not meet his needs. However, the superb staff here were up for the challenge with my father. All my father needed was a warm, friendly, safe place
to live as he could no longer live at his own home with his Dementia problems. The staff welcomed him with open arms and from day one I noticed a change in my father's condition, he was more relaxed in his new home. The staff looked after him really really good, as if they were looking after their own parents, which put me at ease. The food was very good, homemade on the premises and proper home cooking which my father enjoyed. I was made to feel like I was one of the family and was always addressed by my first name. This is not a 5-star rated care home. The staff are the stars of this care home, 5-star plus. Thank you all.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for such a lovely, thoughtful review of the care your father received, and that you were made to be part of your dad's continued family support. All our staff take great pride in the care they provide and are highly skilled in providing the individual support each of our residents may require. We will ensure your comments are passed on to the team.


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Review from P L (Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good time here. The staff are friendly. The food is tasty with variety.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are pleased you enjoy living in Alexandra View we will ensure your comments are passed to the staff team, thank you.


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Review from Doreen A (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here and the staff are nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to provide your feedback, we will ensure this is passed on to the staff team.


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Review from David R (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy it here and all staff are good.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are please you are happy living in the home and will pass your comments on to the staff team, thank you.


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Review from Paul B (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here, the staff are excellent and the food is great. They look after me very well.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback, we are pleased you enjoy living in Alexandra View and enjoying the food. We will pass your feedback to the staff team that you are being well looked after, thank you again.


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Review from Lynn G (Respite Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so well cared for in Alexandra View. Both management and staff are very approachable, warm and caring. All staff show empathy and treat all residents with dignity. I would recommend Alexandra View to friends and family. I will miss so many including staff and residents.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased to hear you have enjoyed your stay in Alexandra View and wish you well for the future. Thank you for taking the time to give some lovely feedback, we will ensure this is passed on to the staff team.


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Review from F A (Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here; makes me feel human again.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the review; we are so pleased you are enjoying living in Alexandra View and will pass your kind comments on to the staff team.


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Review from J T (Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I arrived, I was terrified and confused and felt so alone. Staff and residents have welcomed me and am improving slowly. I still get paranoid and upset a lot, haunted by my memories. I enjoy my food here, always as it should be.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you have settled into your new home and improving in your health; we will ensure this is passed on to the team.


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Review from S C (Sister-in-law of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in the home since summer 2022. She seems settled, and her needs are met. The staff respect her routine that she has had for a few years. She seems happy with this and over that time, has got to know the staff well, and the staff seem to know her personality and that she's very much
a creature of habit which makes her feel safe.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for taking the time to complete the review; we are pleased your relative is settled and happy living in Alexandra View. We will ensure this is passed to the staff team.


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Review from John M (Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, courteous staff, educated staff and very helpful. Put lots of weight on.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments, we will ensure this is passed on to the staff team.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Alexandra View Care Centre is calculated as follows: ( (266 Excellents x 5) + (88 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 365 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 25 Feb 2025

Nursing


Awards / Recognitions (0)

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Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager

Joined: 2025

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Frequently Asked Questions about Alexandra View Care Centre

What types of Care is Alexandra View Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra View Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexandra View Care Centre have?

There are 68 Single Rooms.

What are the Facilities & Services at Alexandra View Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Alexandra View Care Centre to the centre of Sunderland?

1.2 mile(s) as the crow flies, distance by road may be significantly further.