Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.7 108 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

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Care Provided by Alexandra View Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Roe (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Alexandra View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,119 – £1,119
    • Self-Funded Residential Dementia Care £1,119 – £1,119
    • Self-Funded Nursing Care £1,119 – £1,119
    • Self-Funded Nursing Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Nursing Care £1,119 – £1,119
    • RESPITE Self-Funded Nursing Dementia Care £1,119 – £1,119
  • (these prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users


  • Parking

  • Large Car park on site


Alexandra View Care Centre Reviews (108)

Total of 108, showing 21-40
9.7

Alexandra View Care Centre has a Review Score of 9.7 (9.699) out of 10, based on 31 reviews in the last 2 years. Over all time Alexandra View Care Centre has 108 reviews.

Overall Experience

  • 57
  • 41
  • 7
  • 0
  • 3

Date Published

108
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Review from W B (Respite Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the management and staff for the great care and help and the effort they made for me to be able to go back to my own house. Thanks very much.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback, we are so pleased you have returned to your own home and the time spent in Alexandra View has assisted you in being able to do so. We will ensure your comments are passed to the team.


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Review from John D (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here as staff are nice.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are pleased you are enjoying living in Alexandra View and thank you for your kind comments about the staff team. We will ensure this is passed on to them.


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Review from Clive D (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% think this place it is joy, good for me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your comments we are so pleased you are enjoying living in Alexandra View and will pass on your comments to the staff team.


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Review from James B (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been first-class.
Carers are very good, helpful and polite. Nothing is a trouble to them.
Food is first rate, and took my condition into consideration was first class. Accommodation is first class, clean and comfortable.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments; we are pleased you have enjoyed your stay in Alexandra View.


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Review from E N (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always pleasant and helpful and friendly. Cheerful even in hard times. Nothing has been trouble when asking for help and all the staff in all different roles. A big thank you from me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind response we are so pleased you find the staff helpful and friendly, and ensure this is passed to the staff team.


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Review from W G (Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good service. Helpful staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the feedback form we will ensure your feedback is passed to the staff team.


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Review from C G (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Alexandra View Care Home since December 2022 and all I can say is that I am so lucky to have found this home, as the management and staff are just wonderful. The treatment I get is just above and beyond what you would expect, the staff and management do the best they can for
you, they really can't do enough for me and the other residents. I am just so happy here. I truly am blessed to be here. I would just like to say a great big thank you to all the management and staff for all your help and kindness. Thank you for making me happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased to hear that you are enjoying living in Alexandra View and will ensure your kind comments are passed on to the manager and staff team in the home.


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Review from E B (Niece of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my uncle resided here at Alexandra View, myself and my family could not fault this place, the staff and management always went above and beyond for my uncle. The food was absolutely beautiful and even the kitchen staff would come out and make sure his food was ok and always service with a smile.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for taking the time to give feedback on your uncle's stay in Alexandra View. We will ensure this is passed on to the team.


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Review from M M (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good, extreme thanks. Excellent staff who are lovely to me.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am pleased to know you are being well looked after thank you for taking the time to complete the feedback form. I will ensure your thanks are passed on to the team.


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Review from K R (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food, Good staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am pleased you are enjoying the food, the kitchen staff take great pride in ensuring everything is homemade and fresh produce is used we will ensure your thanks are passed to the team.


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Review from M G (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful.

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Review from S H (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was given the best care and although she was only there 2 weeks, in her last days days was looked after with such care. We were helped by the staff who explained everything to us when doctors and nurses had to visit. The entire staff were caring and approachable and treated my mum with dignity
and respect and care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept our sincere condolences on the loss of your mum, and thank you for taking the time to complete the review. I will ensure your comments are passed on to the staff team.


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Review from Elizabeth C (Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody here who has looked after me has been great. Food also.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments we will ensure this is passed to the team.


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Review from Marjorie W (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has not been in long but the care and attention he receives is very good. He seems as if he is settled.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to write a review, I am pleased your husband has settled and you are happy with the care provided. We will ensure it is passed on to the staff team.


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Review from Laura G (Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comment, we will ensure it is passed on to the staff team


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Review from P C (Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, lovely place.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback, we will ensure it is passed to the care team.


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Review from Austin G (Husband of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear wife spent six years in this home with vascular dementia. During that time I visited her every day and was deemed an essential carer. I found all the staff to be kind, considerate and helpful. Management of such a large home can be extremely difficult but I found the current manager to be most
helpful at all times.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your positive feedback about management and staff in Alexandra View. We will ensure this is passed to the team.


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Review from Jennifer H (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming. Well looked after. Nothing is too much trouble for the staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for such lovely feedback we are so pleased that you are being well looked after we will ensure this is passed to the staff team.


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Review from David S (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of the staff, care received, nothing seems a problem. I feel totally at ease.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your lovely feedback about the staff team and that you feel at ease in the home. We will ensure your comments are passed to the staff team.


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Review from W D (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are finding the staff helpful and feel safe and secure in your surroundings.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Alexandra View Care Centre is calculated as follows: ( (266 Excellents x 5) + (88 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 365 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 25 Feb 2025

Nursing


Awards / Recognitions (0)

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Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager

Joined: 2025

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