Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.7 108 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

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Care Provided by Alexandra View Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Roe (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Alexandra View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,119 – £1,119
    • Self-Funded Residential Dementia Care £1,119 – £1,119
    • Self-Funded Nursing Care £1,119 – £1,119
    • Self-Funded Nursing Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Care £1,119 – £1,119
    • RESPITE Self-Funded Residential Dementia Care £1,119 – £1,119
    • RESPITE Self-Funded Nursing Care £1,119 – £1,119
    • RESPITE Self-Funded Nursing Dementia Care £1,119 – £1,119
  • (these prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users


  • Parking

  • Large Car park on site


Alexandra View Care Centre Reviews (108)

Total of 108, showing 41-60
9.7

Alexandra View Care Centre has a Review Score of 9.7 (9.699) out of 10, based on 31 reviews in the last 2 years. Over all time Alexandra View Care Centre has 108 reviews.

Overall Experience

  • 57
  • 41
  • 7
  • 0
  • 3

Date Published

108
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Review from David R (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this Alexandra View Care Centre is very good. Staff are very friendly to my mam and me and my mam says the food is very good. And I would recommend to my family and friends.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments about the care your mam is receiving in Alexandra View, and that she is enjoying the food. We will ensure your feedback is passed to all the team.


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Review from Ada L (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have stayed here for 2 weeks and can say that I have been treated extremely well. I have enjoyed the company of all the staff and residents. I have been well fed and cared for. I am going home a lot fitter and stronger than when I arrived. Thank you to all the staff for helping in my recovery. Happy
Christmas to you all and best wishes for 2023.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

We are so pleased you have enjoyed your stay in Alexandra View during your period of recuperation. We will ensure the staff team are informed of your kind comments with respect to the care you have received which has enabled you to return home fitter and stronger.


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Review from Peter H (Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you find the staff friendly and helpful, thank you, we will ensure this is passed on to the team.


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Review from K C (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam was discharged from hospital. She settled in well and had excellent care from the staff.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased your mum settled into Alexandra View, thank you for your kind comments in respect to the care she received, we will ensure this is passed to the care team.


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Review from Margaret F (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly.
Food good.
Party was good.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you enjoyed the Jubilee party and entertainment, and you are enjoying the food in Alexandra View. We will ensure your comments are passed on to the staff team.


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Review from S D (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was exceptional. Staff extremely helpful, friendly, and approachable. Nothing is too much trouble for them. Meals very good with good selection. Plenty of refreshments and snacks during the day.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to give feedback in respect to the care provided at Alexandra View, we will ensure this is passed on to the team


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Review from A T (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, home, and facilities are second to none. My mother was placed here temporarily to recover from an operation. The manager was very welcoming and understood my concerns for my mother. She was reassuring and caring, not just to my mam but to me also. All the staff were amazing. They were caring,
helpful, professional, treat every resident with respect and dignity, and always with a smile. We are so grateful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments about your mum's stay in Alexandra View whilst she recovered after her operation. I am so pleased that at this worrying time you felt reassured that she was being well cared for and treated with respect and dignity by the manager and the staff team. We will ensure your feedback is passed on to all.


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Review from Gladys S (Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and will do anything for you.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your lovely comments about the staff in Alexandra View. We will ensure this is passed on to them.


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Review from J H (Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your comments, we will ensure this is passed to the staff team.


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Review from Lillian C (Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. Staff are very helpful and do anything to help you.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are finding the staff helpful and assisting you, we will ensure this is fed back to the staff team.


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Review from M T (Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent staff are an exceptional set of first-class carers and doctors. I would recommend anyone looking for a place of care and attention. Top class, excellent care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely comments, I am pleased you are well cared for by the staff team within Alexandra View and will pass on your kind comments


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Review from J N (Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is lovely.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your kind comment, I will ensure the staff team are informed.


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Review from M R (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from staff towards relatives and residents. Dad is always looked after really well. The staff and manager are always there to answer queries and very understanding.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback about the care your dad is receiving and that you are happy with the service provided. I will ensure this is passed on to the team.


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Review from K S (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints with the staff, the home or the food. The room is clean and comfortable and the staff are all very friendly and pleasant.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments I will ensure it is passed on to the staff team at Alexandra View.


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Review from D S (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam resided at Alexandra View for the last 10 years until she passed away on 28th January 2022. Throughout her time at the home, she was treated with dignity and respect and never wanted for anything as the staff cared for Mam excellently. She classed all staff as her extended family. I can't thank
the staff and the manager enough for making Mam's final days peaceful and giving Mam dignity and love till the end.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere condolences at the sad loss of your mam, and thank you for your kind comments in respect to her care whilst in Alexandra View. I will ensure this is fed back to the manager and the staff team.


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Review from T B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is poorly run. If you ring them prepare to wait, when you speak to someone, they might not even know the person you are asking about. Property goes missing, even down to teeth. My mam spent four short weeks here, was not looked after properly, thankfully she was taken into hospital,
where the staff were fabulous. We as a family were not informed of anything till it was too late. Getting my mam's belongings back is hard enough without coming across unironed clothing, dirty clothing, even hot water bottles still with water in them. I would not recommend this place to anyone.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Please accept my sincere apologies if you felt your mother's stay was not to an acceptable standard. We take all concerns very seriously, I will discuss with the manager and ask her to contact you directly to discuss the issues you have raised further.


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Review from Thomas D (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good. Pleasant. Very, very helpful.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments we will ensure this is passed to the staff team.


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Review from Bryan C (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Meals are excellent.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased you are enjoying the food in Alexandra View I will pass your comments on to the Cooks and Kitchen staff.


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Review from M C (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was fabulous. Could not wish for better care. All the staff were amazing and could not do enough for me, made me feel so welcome from the minute I came in.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely review of your stay in Alexandra View, we will ensure this is passed on to the staff team.


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Review from Glenys A (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent, very understanding, helpful. I know my mam is well cared for. The staff go beyond the call of duty and the manager is lovely and cares as do the staff for all the residents. Nothing is too much trouble and the care is lovely. I would recommend highly. Very comfortable and nice
surroundings, always staff about to help. Can't praise enough.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments, I am pleased that you and your mum find the staff team caring, helpful, and understanding and that you would recommend the home. I will ensure your comments are passed on to the manager and the staff team.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Alexandra View Care Centre is calculated as follows: ( (266 Excellents x 5) + (88 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 365 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 25 Feb 2025

Nursing


Awards / Recognitions (0)

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Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager

Joined: 2025

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