Review from Helen W (Niece of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

My uncle appears well cared for by helpful and friendly staff. He appears settled and happy during what has been a difficult and turbulent time for everyone.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback I am pleased that your uncle has settled well and is happy in Alexandra View, the staff all work very hard and we will pass on your feedback. Regards, Sandra.

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Review from C P (Niece of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

Staff are very efficient and helpful. My uncle has settled really well and is very happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased your uncle has settled into Alexandra View, thank you we will pass on your comments to the staff team. Regards, Sandra.

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Review from Michael D (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Alexandra View has been a huge support to my mother since she moved in. The staff are excellent, welcoming, approachable and helpful. I can say they have taken a great deal of stress and worry off my shoulders. My mam was in initially for an assessment, but due to how she settled in there, I didn't

want to move her in case that caused further upset. I haven't regretted that decision.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Michael thank you so much for such positive feedback, I will pass your comments onto the staff team. Regards Sandra.

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Review from L Y (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

Visited my mam this afternoon at Alexandra View (within covid regulations), we hadn't seen mam for weeks due to her being in hospital with a broken hip, we didn't know what to expect, as when we rang her she would be initially tearful and missing her family, wanting to be home. Mam has never looked

so well and definitely well looked after, she took great pleasure in showing us her nails which had been manicured, the staff are so caring and this was evident throughout the visit. The staff were so accommodating and couldn't do enough for my mam or us as a family. Mam said the home was so clean and that her room was lovely.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely comments, we will ensure it is passed to the care team looking after your mam.

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Review from Christine D (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

My dad had only been in two days when they labelled him as something he is definitely not. The manager did not like our opinions, so he thought that gave him the right to play God and use my dad as a weapon against us. He said one of us could go inside and visit and the others could visit outside and

he took that away from us. So out of six of us, only one could see Dad, when there are other visitors visiting loved ones outside. His job is in the care sector when clearly caring is definitely not in his nature. The place is filthy! And I have also seen a child gate at a resident's door so they could not get out. I was so appalled by that.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

All concerns are taken seriously and this has been investigated through Roseberry Care Centres Complaints Procedure and the response sent to the daughter of the resident in writing. In respect to the visiting, unfortunately, due to the COVID-19 pandemic, all visiting restrictions have been strictly followed as per Government and Public Health England regulations. The home has also been guided by Sunderland County Council and Roseberry Care Centres continuous risk assessment to minimise potential infection to both our residents and staff. Visiting has therefore been restricted to one nominated individual entering the home by appointment only, the success of this has been evidenced as the home has remained COVID 19 free from the commencement of the pandemic to date. I can only apologise if this caused you and your family distress but the safety of all our residents and staff must be kept a priority.

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Review from P R (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very efficient and always willing to deal with any concerns. I just think the lost off care is very expensive.

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Review from W J (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

Kind and friendly staff. Always clean and tidy. Security is good.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your positive review; we will ensure your kind words are shared with the staff team.

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Review from J S (Wife of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

My husband seems to be happy with all the staff. There was one carer that he didn't like but that carer has now gone. The family are happy is still with you, he needs care and he certainly has it.
All the carers and staff do a brilliant job under the difficult circumstances never more so in lockdown.

Thank you.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your very positive review; we will ensure your kind words are shared with the staff team.

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Review from V C (Friend of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

My friend has been residing in Alexandra View since just before the COVID-19 pandemic started. On arrival, the staff were very welcoming and could not do enough to accommodate. I speak to my friend on her mobile often and she always has good stories to tell from her day. The staff often ring the family

with regular updates.

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Review from T N (Son of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience

It's quite difficult to write an objective review as most of my mams stay has been during the Covid-19 lockdown and we haven't been able to visit.
Initial impressions of the home were very good but I do feel more could have been done to maintain contact between mam and her family, perhaps regular organised

calls or better still video call?
Maybe window visits could be arranged similar to the ones I have seen on news programs.

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Review from V C (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

My mam initially went into care as she needed a hospital assessment bed after a fall. due to Covid-19 and not being able to return home, she is still in their care. When I was allowed to visit I found everything excellent. Staff were very friendly and caring to mam's needs. There were excellent activities

provided by the activities lady which brought out a marked difference in mams behaviour and attitude. I have been unable to see mam since lockdown but the carers have kept me updated on her well-being. Thank you.

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Review from A J (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience

Never had any bother, staff are lovely, kind, friendly. Sometimes they take my mam out for walks.

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Review from S R (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

Both my parents are at Alexandra View and seem to be happy and I know that they are being looked after so I do not need to worry.

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Review from C G (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

It was difficult when it agreed mum would need professional care. I found staff very supportive to family as well as mum. At first, it was hard to visit knowing she would stay there. Staff were excellent reassuring me all the way and helping me, giving me a synopsis of mum's day. I am happy she is very

well cared for.

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Review from M P (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience

Since the takeover almost 2 years ago, there has been a huge change in how the home is run. The changes are highly positive and the staff are fantastic with my dad now. He tends to be very vocal and can make people jump. However, through this distress, other's and staff chat with him and see to all

care needs. After a short stay in the hospital, the home staff were very quick and responsive with realising his health was not good and got him the medical help needed at the time.

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Review from L F (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience

Mam was very happy in the home and was well cared for, with respect and dignity.

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Review from J T (Sister of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

I understand a little better of how old and infirm people are cared for. It takes people of a special quality to undertake this difficult job of a variety of ailments to contend with. My experience visiting this care home has been an eye-opener, with some staff having the self-same problems at home

and some have illnesses themselves.
They still manage a smile and a song, maybe more staff would be helpful.

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Review from A K (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

My wife has been in this care home for two weeks. In that time I have found all the staff to be very friendly and helpful.

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Review from Diane N (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

Rooms are very small and decor is to a very poor standard ie far too dark and dingy.

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Review from David B (Husband of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

I feel that the home gives a good standard of care, due to limited staff.

Reply from Karen Taylor-Williams, Manager at Alexandra View Care Centre

Thank you for your comments - staffing is in line with dependency of the current service users and is reviewed regularly to ensure enough staff are on duty to meet service users needs.

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Alexandra View Care Centre

Care Provided by Alexandra View Care Centre

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Funding & Fees Guide for Alexandra View Care Centre

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