Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users
Large Car park on site
Alexandra View Care Centre has a Review Score of 9.7 (9.699) out of 10, based on 31 reviews in the last 2 years. Over all time Alexandra View Care Centre has 108 reviews.
Review from Lisa T (Daughter of Resident) published on 8 May 2018
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Overall Experience
4.0 out of 5
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Review from James S (Friend of Resident) published on 3 April 2018
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Overall Experience
5.0 out of 5
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Review from E C (Daughter of Resident) published on 24 July 2017
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Overall Experience
3.0 out of 5
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Review from Karen D (Niece of Resident) published on 10 July 2017
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Overall Experience
4.0 out of 5
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Review from Kim P (Wife of Resident) published on 14 June 2017
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Overall Experience
4.0 out of 5
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Review from Verna P (Niece of Resident) published on 14 June 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Danielle F (Granddaughter of Resident) published on 14 June 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Charles Wallace G (Husband of Resident) published on 8 May 2017
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Overall Experience
4.0 out of 5
Reply from Lynn Maddison, Regional Operations Manager at Alexandra View Care Centre
Dear Charles
Thank you so much for your positive review knowing the team at Alexandra View do a good job is much appreciated.
Kind Regards
Facilities
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Value for Money
The Review Score of 9.7 (9.699) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Alexandra View Care Centre is calculated as follows: ( (266 Excellents x 5) + (88 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 365 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Sep 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
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Job Title: Registered Manager
Joined: 2025
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