Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Heather View has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Heather View has 126 reviews.
Review from S B (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card •
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Review from P R (Wife of Resident) published on 17 March 2025
Submitted via Postal Card •
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Reply from Samantha Debenham, Reviews Team at Heather View
Thank you for taking the time to share your feedback regarding Heather View. We're delighted to hear that you find our team helpful, supportive, and always willing to listen to any concerns you may have. At Care UK we strive to provide outstanding, compassionate care and are glad to know that this has been your experience. However, we're sorry to hear about the issue with your husband's clothing. We understand how uncomfortable this must be for him, and we apologise for any inconvenience caused. If there's anything you'd like to discuss with us further, we would implore you to contact complimentsandcomplaints@careuk.com. Thank you again for bringing this to our attention, and we appreciate your continued support.
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Review from E J (Granddaughter of Resident) published on 6 March 2025
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Reply from Rene Lubbok, Home Manager at Heather View
Thank you very much for taking the time to leave us such great feedback about your experience. It is much appreciated.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Kindest regards to you & your family.
CRM, Heather View care home.
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Review from L M (Grandson of Resident) published on 4 March 2025
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Reply from Rene Lubbok, Home Manager at Heather View
Thank you very much for taking the time to leave us feedback about your experience.
It is always great to get such positive feedback from resident's relatives. It really is appreciated & I will pass on your feedback to our care staff.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards from the Heather View (Care UK) team.
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Review from C M (Daughter of Resident) published on 31 January 2025
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Reply from Rene Lubbok, Home Manager at Heather View
Thank you very much for taking the time to leave us such wonderful feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Kind regards
from everyone at Heather View care home.
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Review from C S (Son of Resident) published on 24 January 2025
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Review from Maria V (Daughter of Resident) published on 30 October 2024
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Reply from Lisa Phillips, Reviews Team at Heather View
Thank you so very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. We are so glad that Dad is settling in so well and that the family are so happy with everything. We really appreciate you taking the time to share your experience with us and the wider online community. Thank you, Customer Relations Manager. Many thanks, the Care UK team.
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Review from Rachel F (Daughter of Resident) published on 4 September 2024
Submitted via Website •
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Reply from Rene Lubbok, Home Manager at Heather View
Thank you very much for taking the time to leave us such a great review of your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Heather View team
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Review from C W (Daughter of Resident) published on 2 July 2024
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Review from Mark A (Power of Attorney of Resident) published on 15 May 2024
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Reply from Lisa Phillips, Reviews Team at Heather View
Thank you very much for taking the time to leave us feedback about your experience, we really appreciate you taking the time to share your experience with us. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and it really is our honor to be able to care for your loved one. Thank you again for your kind words, which I am sure will also be valuable to others looking for care for their loved ones. Many thanks.
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Review from Quentin S (Son of Resident) published on 14 March 2024
Submitted via Website •
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Reply from Lisa Phillips, Reviews Team at Heather View
Hi Quentin, thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is our privilege to care for Mum and we are thrilled to hear it has been a positive experience for you and Mum. We really do appreciate you choosing to share your experience with us and the wider online community. Many thanks. Customer Relations Manager.
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Review from J B (Son of Resident) published on 14 March 2024
Submitted via Website •
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Reply from Lisa Phillips, Reviews Team at Heather View
Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, to share your experience with us and others in the online community, we really do appreciate it.
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Review from Kim M (Daughter of Resident) published on 14 March 2024
Submitted via Website •
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Reply from Lisa Phillips, Reviews Team at Heather View
Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so glad that Mum and Dad have settled in so well and that everyone is happy! We really appreciate you taking the time to share your experience with us and the wider online community by leaving this review.
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Review from Julia K (Daughter of Resident) published on 31 January 2024
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Reply from Lisa Phillips, Reviews Team at Heather View
Hi,
Thank you so much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I would like the opportunity to discuss your unhappiness with the activities and the value for money and will contact you directly to discuss this further, as we strive hard to provide fulfilling lives for all our residents.
Thank you for your time, and we look forward to hearing from you.
Many thanks,
Lisa
Customer Relations Manager
Heather View
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Review from G W (Son of Resident) published on 24 January 2024
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Reply from Carmen Haines, Reviews Team at Heather View
Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home- Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from David E (Son of Resident) published on 23 January 2024
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Heather View
Thank you very much for taking the time to leave us feedback about your experience. At Heather View care home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from Sheila L (Sister of Resident) published on 11 December 2023
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Reply from Lisa Phillips, Reviews Team at Heather View
Thank you so much for taking the time to leave us feedback about your experience. It is our privilege to be able to care for your sister. Thank you for choosing Heather View. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and for sharing your experience with others. Many thanks, Lisa Customer Relations Manager
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Review from Jono D (Son of Resident) published on 11 December 2023
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Reply from Lisa Phillips, Reviews Team at Heather View
Hi Jono, thank you very much for taking the time to leave us feedback about your experience. It is our privilege to care for your mum. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and for sharing your experience with us and others. Many thanks.
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Review from L R (Daughter of Resident) published on 15 November 2023
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Reply from Lisa Phillips, Reviews Team at Heather View
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you so much for your time and for sharing your positive experience.
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Review from S B (Daughter of Resident) published on 21 September 2023
Submitted via Website •
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Reply from Lisa Phillips, Reviews Team at Heather View
Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks the Care UK team.
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The Review Score of 9.9 (9.855) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.855 for Heather View is calculated as follows: ( (334 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 386 Ratings = 4.855
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heather View is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 May 2019
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Job Title: Home Manager
After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.
The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.
Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.
My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.
I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.