Heather View

Beacon Road, Crowborough TN6 1AS
Submit a Review
9.9 126 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

Care Provided by Heather View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sadie Porteous (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Heather View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,887
    • Self-Funded Residential Dementia Care from £1,977
    • Self-Funded Nursing Care from £2,127
    • Self-Funded Nursing Dementia Care from £2,217
    • RESPITE Self-Funded Residential Care from £2,097
    • RESPITE Self-Funded Residential Dementia Care from £2,187
    • RESPITE Self-Funded Nursing Care from £2,337
    • RESPITE Self-Funded Nursing Dementia Care from £2,427
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Heather View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Total of 126, showing 1-20
9.9

Heather View has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Heather View has 126 reviews.

Overall Experience

  • 95
  • 27
  • 2
  • 2
  • 0

Date Published

126
7
10
33
92
Overall Experience  Overall Experience 4.0 out of 5

Lovely light and airy residential care home. All staff are friendly caring and helpful. A warm inviting welcome from the first visit for both my parents and their month stay for respite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, supportive + happy. They always have time to talk to to you about any concerns you may have.
My only issue I have is the clothes my husband wears have all shrunk which makes them uncomfortable for him to wear especially jumpers, joggers + cardigans.

Reply from Samantha Debenham, Reviews Team at Heather View

Thank you for taking the time to share your feedback regarding Heather View. We're delighted to hear that you find our team helpful, supportive, and always willing to listen to any concerns you may have. At Care UK we strive to provide outstanding, compassionate care and are glad to know that this has been your experience. However, we're sorry to hear about the issue with your husband's clothing. We understand how uncomfortable this must be for him, and we apologise for any inconvenience caused. If there's anything you'd like to discuss with us further, we would implore you to contact complimentsandcomplaints@careuk.com. Thank you again for bringing this to our attention, and we appreciate your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been here we have had such great care they have all been so caring and welcoming and making my nan our family feel so comfortable, they are so kind and caring no matter how difficult things could be with my nan, I am so greatful for their care they have shown. honestly 10/10 experience.

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us such great feedback about your experience. It is much appreciated.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Kindest regards to you & your family.
CRM, Heather View care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

When my nan was admitted, there was concern that she may have felt alone, as she was a very sociable person, and enjoyed company. However, the staff have shown extreme support and care for my nan, making sure she is never alone. For example, sitting with her at dinner and having conversations with her
even though she was unable to fully respond back. The level of care relaxed any concerns knowing that she was in a comfortable environment and her needs were met fully. We are all so grateful for the job done at Heather view and we could not be more grateful.

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us feedback about your experience.
It is always great to get such positive feedback from resident's relatives. It really is appreciated & I will pass on your feedback to our care staff.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards from the Heather View (Care UK) team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Heather View in December 2024, we were all welcomed, the team always greeted us with a smile. I cannot voice how outstanding the home is. My mum is cared for with love and dignity, always. Family are treated inclusively. Every member of the team here are professional, caring
and actively listen. My mum could not be cared for better. The home is beautiful, a home from home. Communication is outstanding, I could not recommend Heather View more highly. Thank you, beyond words.

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us such wonderful feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Kind regards
from everyone at Heather View care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy here. Friendly and attentive staff and great facilities. Lots of activities, so never a dull moment for the residents. The downstairs cafe area is great for visiting, especially for grandchildren who like the ambience there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Heather View for 2 weeks now after moving from a very unsatisfactory previous care home. The difference has been night and day in my father's demeanour and we are so delighted so far with the care he is receiving. From the first contact to the day-to-day care and attention, we
cannot fault the support, professionalism, nurturing and kind staff at all levels. My father, whilst with advanced dementia and terminal cancer, is still social and is enjoying the many activities Heather View offers, very much tailored to the needs of dementia residents. We love seeing him enjoy a glass of wine with his lunch and being treated with respect and dignity. With a cinema, activity room, music room, cafe, hairdressers and beautiful bright and light en-suite bedrooms, it really is a lovely environment.
Having viewed over 12 homes to find the right place for our father we are so delighted to have found Heather View and know that our father's end-of-life care is the best it can be.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you so very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. We are so glad that Dad is settling in so well and that the family are so happy with everything. We really appreciate you taking the time to share your experience with us and the wider online community. Thank you, Customer Relations Manager. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Heather View for a period of recovery following a hospital admission.
The staff at Heather View were absolutely amazing, showing nothing but care, kindness and love to Mum, enabling her to recover sufficiently to return home. The staff seemed genuinely happy to help Mum in any way they
could and always had time for her, nothing ever seemed too much trouble both in the care they provided and the time they spent just having a chat, which she loved.
The staff were wonderful to my Dad on his daily visits too, always making him feel welcome and part of the Heather View family.
The manager and her team were an enormous support to my sister and me at what was an incredibly difficult and emotional time, they went above and beyond in every way. Thank you!

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us such a great review of your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Heather View team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident for 4 months and is continuing his care at Heather View. The team has been excellent from all team members, and management for support with all aspects of the transition to Heather View and Dad's continuing care and from the team on Ashdown Suite. In the short time, Dad has
been a resident, every member of the team has made outstanding contributions to ease the settling-in process. As Dad's care needs have increased, they have been discreet and professional in communicating when his needs have increased and sensitive to help us understand the decisions made. Dad has needed to move to the Broadstone suite to access more support necessary to meet his needs and Heather View has endeavoured to listen to family members' wishes to include them in this process of a move. I really feel the team have got to know Dad well and offers a holistic approach to his well-being as well as what his physical needs are now demanding. I can't praise Heather's view enough, thank you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have been involved with looking after the care of an elderly relative.
Three of us looked around the home together and made a unanimous decision to choose Heather View.
Now one month down the line I can honestly say I am very happy with her care and how we have been supported
sorting out everything else.
The management, care staff, and support staff have all been brilliant.
I would not hesitate to recommend Heather View.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience, we really appreciate you taking the time to share your experience with us. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and it really is our honor to be able to care for your loved one. Thank you again for your kind words, which I am sure will also be valuable to others looking for care for their loved ones. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident of Heather View and we found the staff helpful, understanding and very kind. My mother has settled in well and is comfortable and well cared for. This is my first experience of long-term care and I would not hesitate to recommend Heather View.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi Quentin, thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is our privilege to care for Mum and we are thrilled to hear it has been a positive experience for you and Mum. We really do appreciate you choosing to share your experience with us and the wider online community. Many thanks. Customer Relations Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Heather View has provided care for my mother for more than six months now. Making the decision to move Mum into care was a very hard decision for me and my sister. It was a difficult time that the staff at Heather View helped make so much easier. Mum is settled now, and our visits are much easier. The
facilities are great for us to have a coffee and something to eat in pleasant surroundings while chatting with Mum. To know Mum is being looked after by caring staff means alot to us, and we are very grateful Mum is being cared for here.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, to share your experience with us and others in the online community, we really do appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My dad was very against moving into respite care, but after looking after Mum with Alzheimer's for the past six years, really needed a rest and some help. We tried last summer for them to go to a home at Bexhill, but after one day of being there, he wanted to go home.
We all visited Heather View, and
after being shown around, Dad was very keen to move there; it is truly like a 5-star all-inclusive hotel, with the bonus of being completely looked after. All the staff are professional and caring looking after Mum and Dad. They have now been there eight days and loving it. We are now hoping they will stay permanently. Spend the rest of their lives without struggling. Everyone deserves that!

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so glad that Mum and Dad have settled in so well and that everyone is happy! We really appreciate you taking the time to share your experience with us and the wider online community by leaving this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I was really anxious putting my mother in for respite care but I didn’t need to worry. The staff and nursing staff are absolutely amazing, very professional and caring. Nothing is too much trouble, they look after her with dignity and kindness.
The food is wonderful and a good selection. She can always
have friends and family for lunch which is a bonus when they travel from a long way.
Thank you.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi,
Thank you so much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I would like the opportunity to discuss your unhappiness with the activities and the value for money and will contact you directly to discuss this further, as we strive hard to provide fulfilling lives for all our residents.
Thank you for your time, and we look forward to hearing from you.
Many thanks,
Lisa
Customer Relations Manager
Heather View


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

This home is a great place. It is bright, spacious, and decorated to a high standard. The staff are warm, considerate, and engaging. The facilities are far above the 'norm'. I am glad that my father is able to live in this safe and comfortable environment.

Reply from Carmen Haines, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home- Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Staff have been charming and very helpful. I feel very confident that my dad is well looked after and would recommend this home highly. It’s very easy to visit, and the facilities and cleanliness make it a pleasure to do so.

Reply from Carmen Haines, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience. At Heather View care home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I had the difficult decision to make of placing my sister into a care home as I felt she needed professional care and support. I was finding it very difficult to do this, as she lived forty miles away from me and her condition was changing. She used to live alone with help from family.
The time had
come to change this.
I came across Heather View at an open evening, and this was the place I wanted my sister to reside here.
Fortunately, this happened, and we only have praise for this place.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you so much for taking the time to leave us feedback about your experience. It is our privilege to be able to care for your sister. Thank you for choosing Heather View. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and for sharing your experience with others. Many thanks, Lisa Customer Relations Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care my mother has received since her arrival.
From management to her immediate carers, there is an abundance of care, respect and thoughtfulness. All these attributes along with fantastic food and activities going on in the mornings and afternoons have given my mother and me
feelings of security and safety and more importantly, my mother is now enjoying a good quality of life in her senior years.
I have every confidence this will continue as time goes by.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi Jono, thank you very much for taking the time to leave us feedback about your experience. It is our privilege to care for your mum. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and for sharing your experience with us and others. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heather View are welcoming, kind and professional. The layout of the home itself has been well thought out, and the views over the Downs from the lounges and dining rooms are beautiful.
The standard of cleanliness and the food provided are excellent. The kitchen staff are wonderful and
will always go the extra step to provide things my father particularly likes.
The care given to my mother, who has Alzheimer’s, and my father, who is wheelchair-bound, is compassionate and efficient. The staff in Heather View gave my father much more than just medical care. They take time to talk with him and support him emotionally.
The social life and activities for well-being are varied and well-planned. There are regular favourites which give an important routine and always something new to make life interesting.
Although they have a great deal to do, the staff always make time to discuss any concerns or questions regarding my parents’ care.
Heather View is an outstanding place of care.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you so much for your time and for sharing your positive experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for several months. We had visited quite a few other care homes and I'm glad we settled on Heather View. The staff in all the departments from the laundry, reception and management, as well as the care staff, are friendly and kind. Shouldn't forget the activity people either.
The first time she was helped with a shower, she said the carer couldn’t have been kinder. I am updated with any changes relating to her health and an effort has been made with her particular diet.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Heather View is calculated as follows: ( (334 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 386 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather View is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.


Frequently Asked Questions about Heather View

What types of Care is Heather View registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heather View provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Heather View have?

There are 74 Single Rooms.

What are the Facilities & Services at Heather View?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heather View to the centre of Crowborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.