Heather View

Beacon Road, Crowborough TN6 1AS
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9.9 126 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

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Care Provided by Heather View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sadie Porteous (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Heather View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,887
    • Self-Funded Residential Dementia Care from £1,977
    • Self-Funded Nursing Care from £2,127
    • Self-Funded Nursing Dementia Care from £2,217
    • RESPITE Self-Funded Residential Care from £2,097
    • RESPITE Self-Funded Residential Dementia Care from £2,187
    • RESPITE Self-Funded Nursing Care from £2,337
    • RESPITE Self-Funded Nursing Dementia Care from £2,427

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heather View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Heather View Reviews (126)

Total of 126, showing 21-40
9.9

Heather View has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Heather View has 126 reviews.

Overall Experience

  • 95
  • 27
  • 2
  • 2
  • 0

Date Published

126
7
10
33
92

Review from P H (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, aged 91, has settled well into Heather View after a brief time in hospital. She is so well looked after, safe and always neat and tidy. The staff are courteous and professional, dealing at times calmly with challenging behaviour as you would expect from someone with her degree of dementia. As
a family, we are so pleased with the level of care that she is receiving. The activities planned each day keep her more stimulated than being at home, often alone. I would like to thank all the staff for making all of as a family welcome.

Reply from Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.


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Review from Carol C (Wife of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision for my husband to go into long-term care was the hardest thing I have ever had to do. However, Heather View has been excellent, and although I still worry, I am beginning to realise it was the right decision. My husband, who is 76 years old and has Parkinson's Disease and Dementia,
has been there a few weeks now, and I actually think he seems better in himself than when he was at home. There are activities to stimulate him, and the care staff are so good with him and look after him extremely well.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you so much for taking the time to share this with us.
Many thanks; the Care UK team


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Review from David L (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 98 and having had two falls at home within 12 months which resulted in weeks in hospital on each occasion, my mother transferred from hospital to Heather View two months ago, her first time in a care home. She is being very well looked after and has settled in, a tribute to the excellent
care being given by the team responsible for her who are consistently capable and cheerful.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from R M (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for in a safe and comfortable home. Although my mother suffers from Alzheimer's she is very content with extremely caring and cheerful staff around her. Nothing seems to be too much trouble for the staff who are always there for her. I am reassured that she is in the best place
for well-being and safety.

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Review from Ken W (Husband of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my wife's third visit to the home for respite. Over the past three years she has been in several homes, but Heather View has so much more to offer. She can be very hard to be looked after and be verbally very rude. The staff seem to overcome most of these problems.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi,
Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for taking the time to share your experience with us.
Many thanks the Care UK team


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Review from John B (Son of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Heather View for respite care last summer and now for permanent care, due to my father's infirmity. My father is close to 100 years old and all the staff cope enormously well with his needs and welfare, making him feel as much at home as possible. As a daily visitor to my father, I'm always
impressed with the care and compassion that they show and the staff have got to know him as an individual and cater to his needs. Their communication with me is exemplary without fail. The facilities at Heather View Care Home are exceptional.

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Review from Ian K (Son-in-law of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is very happy and content. Staff are very kind, considerate and compassionate towards her needs which includes reception.
Everyone always has a smile on their faces and nothing is too much trouble.

Reply from Emma Clarke, Reviews Team at Heather View

Thank you for your wonderful review. It's lovely to hear your positive comments and we are so pleased your Mother-in-law is happy at Heather View. Thank you for taking the time to share your feedback.


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Review from A C (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks respite care at Heather View. It worked well for her and the family and it is likely we will use Heather View again. The facilities, activities and food were all impressive and the care provided by staff was excellent.

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Review from Glynis G (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I totally recommend Heather View as a care home. My dad has been resident for over 3 years. He has dementia and is always treated with love and respect. All the staff are friendly and caring and keep you informed of any issues. There is a really happy atmosphere in the home. My dad is part of a big
happy family and I don’t have to worry about him any more. Thank you Heather View.

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Review from Lawrence M (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really a first-rate home in terms of facilities. However, what really made the place special for our mother was the excellent, super friendly and empathetic staff and very knowledgeable and experienced manager. The stay was only for about six weeks because we needed to find a home nearer to us for long-term
care; however, I would 100 per cent recommend Heather View based on those six weeks... PS, we were in the nursing wing part. Thanks to the manager and all the staff who looked after our mother.

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Review from Dawn W (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a nicer transition into a care home for my mum. The staff at Heather View have been so kind and welcoming. The carers have amazing patience and compassion. When issues have arisen with my mum's health the staff have been quick to act and been great advocates on my mum's behalf.
The staff and the other residents have also been fantastic at engaging Mum in the social activities and encouraging her to eat. She's the happiest I've seen her in months.

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Review from A E (Husband of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent with friendly and efficient staff who care for their inmates at all times. The facilities are very good and the decor is in good condition. The food is of a high standard and drinks are supplied according to taste. My wife is here for respite care extended from two to three weeks
and has felt happy in the homelike environment.

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Review from Sue B (Daughter of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed when I first visited Heather View and no other care homes I saw compared. My mother has settled in very well with the support of the staff who are very friendly, kind and caring towards the residents and their relatives. They have quickly gained an understanding of my mother's
wants, needs and behaviours (she has Alzheimer's). It seems to be very well staffed and all seem to enjoy their work. My mother seems to think she is on holiday, possibly because it does feel like a hotel and there is plenty of entertainment and good facilities.

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Review from Norman F (Partner of Resident) published on 18 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and myself visited three separate care homes. Heather View seemed the most efficient, friendly, caring and knowledgeable of her needs and the situation that she finds herself in and value for money (although expensive). She is at present having a trial respite for two weeks, but she is already
seeking a more permanent stay, which I know will make hers and my life so much more happy and less stressful.

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Review from Robin P (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely, hotel-like environment, giving a home from home experience.
Staff are caring and welcoming, very warm.
My mother, in for respite care, is in an environment where she feels safe and at ease, cared for, and can regain her health.

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Review from J S (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather View is a lovely care home.
The staff are friendly, always approachable and they really care.
The residents are all individuals and respected also. Not only are all their physical/ nursing needs met, with dignity but there are daily activities so no need to feel lonely or bored.
The home
is bright and airy, there are different lounges to choose to sit in and a garden for the summer.

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Review from J M (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last weeks being taken care of for his dementia and other medical complications. He was treated with respect and warmth. As a relative I felt that my father was liked by his carers. The food was excellent as was the standard of cleanliness. When he passed I felt comforted by the
calm atmosphere in his room and the knowledge and care of the staff.
My mother is now a resident and is enjoying excellent care and patience from the staff. Who are looking after her every need.

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Review from Melanie J (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather View family, my mum has been part of the family for 4 years. In this time she has made friends with not only the other residents but the staff as well. It is a very difficult decision to place your loved one in a care home and I've never regretted this decision once. They care for her as they
would their own loved one, anticipating her needs and just having fun, whether it is a chat, holding her hand, getting pampered with a visit to the hairdresser or making sure she is dressed as glamorous as she used to be. Mum is now on the Nursing floor having moved from the Dementia floor and they have made sure all her pictures, photos have been put up exactly as they were in her previous room. The care that they provide is first class and all the team at Heather View do it with a smile. The staff are available if you need a quick chat and also provide comfort in difficult times. Thank you Heather View family for making Mum's dementia journey dignified for her and our family.

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Review from Amanda H (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Care Homes I haven’t always left with the best impression, when I knew Mum needed to go to care home, we were concerned, as you hear stories. Our fears couldn’t have been further from the truth.
My Mum has been welcomed into the Heather View family, she was admitted during very difficult times
with isolations, this was met with empathy and care.
Mum is treated with so much love and care, total dignity and nothing is ever too much trouble.
The atmosphere and culture is great, I feel like I am visiting my Mum in her home. Everyone is now my family, Mum loves going to have her hair done, she loves to get her nails painted weekly, enjoying choosing different colours, and having fun as she would put it “with my girls”. They know Mum's likes and dislikes. She adores a bath so regularly gets pampered. She enjoys a visit from Roo (dog) a glass of wine, watching the Chase, sing-a-longs. She mostly loves a particular staff member (especially his tea!) and “her girls”.
She is a happy, safe Mum!

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Review from Carole T (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Heather View for a few months now. I was very worried when he first went in but I need not have been the staff are so helpful, friendly and kind. Which helped so much. It’s a very stressful time.
And they have welcomed me and my family as well considering the stressful situation
at the moment they have done a fantastic job.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Heather View is calculated as follows: ( (334 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 386 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather View is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.