Heather View

Beacon Road, Crowborough TN6 1AS
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9.9 126 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

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Care Provided by Heather View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sadie Porteous (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Heather View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,887
    • Self-Funded Residential Dementia Care from £1,977
    • Self-Funded Nursing Care from £2,127
    • Self-Funded Nursing Dementia Care from £2,217
    • RESPITE Self-Funded Residential Care from £2,097
    • RESPITE Self-Funded Residential Dementia Care from £2,187
    • RESPITE Self-Funded Nursing Care from £2,337
    • RESPITE Self-Funded Nursing Dementia Care from £2,427

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heather View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Heather View Reviews (126)

Total of 126, showing 41-60
9.9

Heather View has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Heather View has 126 reviews.

Overall Experience

  • 95
  • 27
  • 2
  • 2
  • 0

Date Published

126
7
10
33
92

Review from Dawn W (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Heather View for 5 years, throughout this time she has been very well cared for. Staff keep me updated on how Mum is doing or if there are any concerns.
Heather View is well maintained and spotlessly clean, no unpleasant odours!
The food is excellent, lots of choice.
There are lots
of activities for the residents to keep them stimulated, prior to the Pandemic the activities team organised outings.
My Mum is very happy at Heather View and that makes me happy. Thank you all of your team.

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Review from Carol E (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Heather View for the past 8 years. For the first couple of years, my late step-father was also a resident and I believe that those two years were amongst the happiest of his life. He made wonderful new friends from amongst the staff and, having been a carer for my mother
for several years, at last he was being properly cared for at a time when his own needs were becoming more complex.
My mother has dementia but throughout her time at Heather View she has also been happy and has certainly been well cared for, with loving and thoughtful staff and very pleasant surroundings. It has made an enormous difference to me to know that both of them have been happy, safe and well treated in the latter stages of their lives. Thank you to all the staff at Heather View.

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Review from Anne K (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care that my mother receives.
All of the staff take such good care of her, her rooms are always clean and tidy, she is always well-groomed and in clean clothes which is not an easy task with her medical needs.

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Review from Nicholas M (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Heather View, Crowborough over the years has been one of total trust and cooperation. Caring for the elderly with or without dementia is a challenge, every resident will have their own, sometimes complex needs. What the staff at Heather View have from the management to the carers
is experience and understanding. My late father lived at Heather View for many years, my mother moved in last year so I feel more than qualified to write a short review. So to summarise, if you want a home which can provide quality care that always listens and keeps you informed every day if needs be, Heather View is a safe choice.

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Review from Gill F (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a huge decision to find the right care home for your parents. Dad required nursing and Mum had dementia. A challenging prospect and we visited a number of care homes. A daunting decision to take your precious parents from their home of 66 plus years. Heatherview and their wonderful, caring staff
have proved to be the 'home from home' care home that has constantly lived up to our wants and expectations, especially in the pandemic, where they have worked tirelessly. Sadly Dad died three years ago, but as Mum and Dad couldn't bear to live apart, it made Dad's life more bearable knowing where Mum was and how well she was being looked after. Losing Dad was understandably painful for us al. The staff were so kind and loving to Mum, losing her husband and away from her home, that she coped in time with understanding and friends around her. Kind words and hugs are natural gestures from the staff and always lots of laughing. It takes a special sort of person to give their all.

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Review from Susan M (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for more friendly, caring staff during my mothers final 2 weeks.
We were kept informed as to how my mother was, on a daily basis.
Would have no qualms recommending Heather View.

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Review from Jan M (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received was exceptional. Each department played a part in keeping her happy and caring for her and I can’t thank them enough. We have always been kept informed throughout her stay and especially through all of the changes to visiting due to covid that have occurred over the last year.
The staff would always go above and beyond to ensure she was comfortable and happy.

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Review from Denise S (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Heather View for several years and throughout the whole time she has been there, I have been very happy with the care and dedication that all members of staff have afford my Mum. She suffers from Dementia and although sometimes she doesn’t feel like doing certain things,
she is given time and consideration for her feelings which is necessary to help levels of understanding. All through Covid, she has been fine and I am very much looking forward to the Summer when I can sit with her again in the garden.

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Review from Della G (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final 5 months at Heather View. Arriving before the first lockdown, the staff were all very friendly and nothing was too much trouble to make Mum feel at home. There is a brilliant atmosphere with plenty going on if residents want to join in. Mum loved the fact that she could still
have her hair and nails done regularly. Heather View were very proactive and should be praised for its handling of the challenging times of the pandemic. They were ahead of the game, quickly putting restrictions in place to protect the residents from the virus before the official lockdown. The kindness, care and good humour remained in the most trying of conditions. They set up video calls for residents and weekly zoom calls with relatives giving us clear/honest updates. Sadly, we lost mum in July but the staff at Heather View ensured her final days were completely dignified and full of respect. The care my mum received was outstanding, we will always remain grateful to the Heather View Family.

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Review from Kathryn A (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I phoned Heather View enquiring about their services for my father, to my father’s arrival at the home, the employees have shown me, and now my father, kindness and care and a complete understanding of the emotional turmoil that my father and his family are going through - especially
at this horrific time we are all experiencing with Covid-19. From the managers to the care staff, nursing ....... ALL staff - everybody has been welcoming, informative and professional. I would also like to add that my dad is such a fussy eater but he loves the food!! Heather View must have an excellent chef.
I cannot thank Heather View enough for making this difficult process of sending your loved ones to a care home as seamless as possible and the care received has been first class. I can not recommend Heather View enough.

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Review from Cathy S (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at Heather View for a few weeks but during a very difficult time with the pandemic and our family circumstances. The staff at Heather View were superb. She thought her care was second to none - she felt safe, cared for and cherished. They handled the death of one of her children sensitively
as we, her family, were not even able to give her the news in person due to COVID-19 and the staff made it possible for her to "attend" the funeral remotely. As she neared her passing, the staff made it possible for us to visit and be with her. The staff always sought to make things possible and my mum thought the world of her carers.

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Review from Kim G (Niece of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has a diagnosis of AD and Vascular Dementia, but SHE chose this home out of others visited as she thought it was a hotel and not a home! It seemed lively with a bit of bustle and a full itinerary of daily activities, not 'God's waiting room '. The staff have been thoughtful and caring and looked
after her with love and compassion. Before the pandemic, a two-monthly meeting was held in the cinemas for family of residents. There the manger and staff gave updates about everything to do with the running of the home, so that we were always kept abreast of developments. The handling of the COVID-19 epidemic has been superb. The home took the decision to shut well ahead of government advice and has kept our loved ones safe. Meetings have moved to Zoom to keep us informed. If you want acres of garden this is not for you but if you and your loved one wish to walk to the High Street for shopping or lunch it is ideal. I highly recommend the home and the staff that work here.

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Review from Jane G (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleases with the care at Heather View. The staff are wonderful and have worked so hard. They do everything they can to make the residents time comfortable, homely and fun. We have become so fond of them .

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Review from Teresa T (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather View care home has offered Dad a home where I can be confident he is well cared for, kept comfortable and safe and where he is content. The last few months have been unexpectedly challenging, and Heather View has helped me to keep in touch with Dad despite his dementia and confusion. Dad often
says how well looked after he is and praises the care he is given. I am supremely grateful to all the staff and leadership team at Heather View for all they have done during the pandemic and all they continue to do.

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Review from Lucy W (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heather View team have been excellent during the Covid-19 pandemic. They have worked extremely hard to contain the virus and protect the residents. The dedication from the whole team to safeguard our family members has been exceptional. The creation of red and green zones throughout the home protected
residents and staff alike.
The regular communication to relatives via online weekly calls has also helped relatives understand the situation and anything we can do to support the Heather View team.
The staff have kept up my mother's spirits throughout, enabling her to have video calls with family and friends during the pandemic has been a key part.
I am now delighted to hear that the Heather View team are preparing to have garden visits. A huge amount of planning to keep the residents safe in being undertaken to allow this to happen. Thank you to the Heather View team for your dedication and care over the last 3+ months

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Review from Joy T (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been living in Heather View for over 2 years now. The home is beautifully designed and maintained in a way which is very different from other care homes we looked at. What is very special about Heather View is the kindness and caring ways of the staff. This has been so important during
this COVID epidemic and the courage and commitment of staff during this time has been humbling. We will never forget it. The activities and events are an important aspect of life in the home with celebrations of special days and lots of fun - and laughter. There is a smiling welcome as soon as you enter the building which continues throughout from everyone. We like the location as well because with its big windows residents can feel connected to the comings and goings in the outside world. Also, we must add that Heather View management went the extra mile to support us in some difficult times - and they didn’t have to. Thank you, everyone.

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Review from Stephen L (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident of Heather View in January 2020.
The staff are always very helpful, friendly and welcoming. They keep residents entertained and stimulated and there is a beautiful garden area to use.
Conversations with the carers are informative and when I telephone for updates I am often
able to speak to my Dad in person. Since the Coronavirus pandemic, the home has been in regular contact via Zoom to keep family and friends up to date on the health of our loved ones. We have nothing but praise for this home and its staff.
On Dad's birthday in February, the carers provided us with drinks and biscuits and the kitchen staff made him a lovely birthday cake to celebrate. Dad enjoys all his food and always tells us he is well fed.
If you are thinking of looking at a care home for yourself or a relative please consider Heather View. We highly recommend it.

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Review from Suzanne S T (Daughter-in-law of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say that I am so pleased and grateful to the staff and management of Heather View. Their response to the Covid-19 threat has been exceptional! The communication has been steady and clear. It is invaluable to know that Mum is safe and well looked after, especially as we cannot travel
to the UK just now. Additionally, they and the community went out of their way to celebrate her special day and include us in the celebrations from afar. It's a great testament that Heather View received such support from their community and other family members!

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Review from S C (Nephew of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to my aunt's stay at Heather View since Dec 2019.
The care, attention and compassion that the Care-Assistant and Nursing staff demonstrate on an ongoing daily basis have been exceptional. They are led by the Team Leaders who are extremely professional - they manage a well organised
and efficient care service, they are always on-hand to answer our questions and to carry out any specific requests that we may have.
Up until now, there has been a Hostess working who helps with meals and drinks for the residents, although she has performed far more than just her hostess duties - she has been a wonderful asset, but she has now moved to being a Care-Assistant, so I hope that she will be replaced as the Hostess is also another valuable asset to make the residents' lives just that little better.
The quality of food overall has been of a high standard.
My aunt and my family would highly recommend Heather View.
Thank you all Broadstone staff - carry on your exceptional work!

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Review from J E (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of admiration for the way this nursing home is run, and for the wonderful kindness and respect shown to the residents. Never a crossword. Cleanliness and paying particular attention to all aspects of care. The staff are always striving to find even better ways to care for loved ones and their
relatives are hugely supported, especially for end-of-life, palliative cancer care. Always refreshments and hugs when needed. Thank you Heather View.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Heather View is calculated as follows: ( (334 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 386 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather View is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.