Heather View

Beacon Road, Crowborough TN6 1AS
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9.9 126 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

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Care Provided by Heather View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sadie Porteous (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Heather View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,887
    • Self-Funded Residential Dementia Care from £1,977
    • Self-Funded Nursing Care from £2,127
    • Self-Funded Nursing Dementia Care from £2,217
    • RESPITE Self-Funded Residential Care from £2,097
    • RESPITE Self-Funded Residential Dementia Care from £2,187
    • RESPITE Self-Funded Nursing Care from £2,337
    • RESPITE Self-Funded Nursing Dementia Care from £2,427

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heather View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Heather View Reviews (126)

Total of 126, showing 61-80
9.9

Heather View has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Heather View has 126 reviews.

Overall Experience

  • 95
  • 27
  • 2
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  • 0

Date Published

126
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10
33
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Review from John A (Brother of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister only moved to Heather View a few months ago but the staff are so welcoming and friendly it seems much longer. Every member of staff goes out of their way to speak to me when I come in, I am updated on how my sister is doing without having to ask. I cannot fault the care and effort the staff
have put into making my sister feel part of a family here and we always feel welcome when visiting. A huge weight has been taken off my shoulders knowing my sister is being well looked after and cared for.

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Review from A P (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect!

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Review from Chris L (Son of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with everyone at Heather view. The staff always greet you with a smile and are more than happy to help with any questions you have. The facilities are well maintained and there are plenty of communal rooms for the residence to use. The staff quickly got to know mum and
were eager to see that she settled in as soon as possible. My number one priority was to ensure that mum was in a caring and supportive environment, Heather view has ticked all the boxes for me. Mum is in very safe and genuinely caring, hands.

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Review from Lee H (Son-in-law of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Heather View for two weeks respite. She found the home very comfortable and felt safe and said that she would come back again. This was her 4th time at respite and is looking forward to returning in the future. The variety of meals is excellent, the activities are fantastic
and mum really enjoyed them. The staff are very friendly and nothing was too much trouble for them.

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Review from Clare L (Relative of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to have found Heather View for my husband’s aunt. Such a lovely and welcoming atmosphere throughout, all staff are extremely helpful and friendly. Rooms are very nice and there are plenty of excellent activities going on.

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Review from Andrea F (Daughter of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Heather View is like a home away from home. We are happy with the care that my mum receives here. We feel welcome to visit any time and treated like one big family. Any concerns are listened to and questions answered. Very friendly atmosphere.

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Review from S V (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had five years with mum in care featuring three care homes, this one is by far the best.
The standard of care is great. The activities and inclusion are better.
Everyone is friendly and open. Any concerns are listened to and acted on. Even the relative's meetings are fun, and the rocky road
cake is superlative.

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Review from Rebecca B (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been in Heatherview since April. Both have different needs and are in separate rooms but are able to be with each other daily, after 61 years of marriage this was essential. They have both settled very well into their new home and rooms. The general feel of the home is extremely
welcoming and the staff at all levels are lovely! They are very kind to both mum and dad and are always on hand to answer any questions we may have. My parents are treated with respect and dignity and I am very pleased to have found this lovely home that can accommodate both my parent's needs.

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Review from A K (Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather View was chosen after visiting five other nursing homes in the area and on the advice of a relative of a resident who had visited 60! On the whole, we were not disappointed except for the food. According to the press, nursing homes do not get all our fee. My disease (M.N.O) made a variety of
food difficult to provide, but the chefs did their best. My visitors remarked on how friendly and caring the staff were, to which I agree, but there was one incident caused by extraordinarily poor management which was upsetting to the staff and myself. Fortunately, there was a more senior and capable manager who was able to calm the situation down, but the damage was done.

Reply from Samantha Debenham, Personal Assistant at Heather View

Thank you for the lovely comments about our home and the care you received from the team. Our food continues to be highly regarded by residents – however, we have highlighted this as a focus area for improvement and hope to welcome you back to see the changes we make. As the home manager, I am pleased you were happy with the way I managed any concerns you had, and I have cascaded your feedback to my team, who endeavour to ensure that they provide the highest level of customer service at all times.


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Review from Jane F (Daughter of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Heather View following a spell in hospital, for respite care, but has subsequently become residential. She has settled in very well and seems content.
The home runs a competition among the care staff as to who the resident thinks is the most caring and open carer, and my
mother has stated they are all so good, she cannot pick any one individual for the award!
Many thanks to the home Manager and the staff.

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Review from John H (Son of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather View have been very accommodating, attentive and always aim to please. On the whole the staff are first rate.

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Review from Divinia (Daughter of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Heather View care home treats your loved one like family. It is very well managed by the manager and her team and has a good atmosphere and great care staff who are friendly and really care for your family member. They have activities and involve staff and residents.


I highly recommend the home.


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Review from David L (Son of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 weeks in respite care at Heather View recuperating after getting into difficulties coping at home on her own. My brother and I were very impressed with the high standard of care she received and were glad to know that she was being well looked after. We found that all the staff from
carers to management were friendly, accommodating and caring and that they treated her with respect and sensitivity. We always felt very welcome when visiting and were impressed with the positive atmosphere in the home. Thanks to her stay at Heather View our mother has regained health, strength and confidence and has with care support at home, been able to return to her own home.

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Review from Jane A (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming, friendly care home. Staff always ready to answer any queries. The coffee shop downstairs is a lovely place to take my mother for a break and have a relaxing coffee myself!

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Review from Mary C (Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Short stay for recuperation which has worked very well.

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Review from Roz A (Friend of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I first visited Heather View 6 years ago when a friend was in care at the home. I was very impressed then with the care that he received. Six years later, a good friend has recently had a 3-month stay at Heather View recovering from an illness. Once again, I was struck by how friendly, accommodating
and caring all the staff were, from the care team to the management team. They all had one aim and that was to make my friend's stay as nice and comfortable as possible and this they did. All the staff are also very welcoming to visitors, even to the dogs that we took with us to visit! Thank you.

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Review from Susan Q (Daughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made a preliminary visit, where I was most impressed by this professionally run home, I confidently booked my 92yr old mother (who has Alzheimer's) into Heather View for a two-week respite stay.
Despite the somewhat austere exterior, inside the rooms are bright and airy and thoughtfully decorated.
The warm, friendly staff make up an enthusiastic team, who cheerfully attend to those in their care.
On collection, I found Mum looking happy and relaxed and the staff seemed genuinely sorry to see her go. She had enjoyed a variety of activities including a presentation about garden birds (in the cinema room), visits from various friendly animals and a local 'mother and toddler' group and even some 'armchair yoga'! She had also had her hair done (in the in-house hair-dressing salon) and the attentions of a chiropodist, as requested.
I will certainly book my mum another stay here again soon, confident in the knowledge that she will be safe, happy and very well cared for.

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Review from Samantha S (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were told that my Dads previous care home was to close for redevelopment, the search was on to find his next new home.
My mum and I visited Heather View in Crowborough and straight away were convinced that this was where we wanted my dad to be moved to if possible - such a lovely garden and
facilities.
The manager and her staff were absolutely fantastic and kindly agreed that they could, indeed, offer Dad a room at Heather View.
On 5th November Dad was transferred to his lovely new home and our family are eternally grateful that Dad has been made so happy and welcome!
Thank you to all at Heather View, not only for my Dad's great care but for making it such a welcoming place for us to visit too - much appreciated !!!

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Review from John B (Husband of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was a positive one both for my wife and myself (carer). The rooms are of a high standard and the facilities offer companionship and entertainment which cannot be achieved in our own home. I think my wife would not be distressed to live at Heather View permanently!

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Review from Stephen K (Son of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving, my mother has taken some time to adapt to life in Heather View but the staff have always been responsive and supportive of her needs which is reassuring as we live some distance away. They have also been welcoming and supportive to my brother who is able to visit more frequently.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Heather View is calculated as follows: ( (334 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 386 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather View is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.