Heather View

Beacon Road, Crowborough TN6 1AS
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9.9 126 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

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Care Provided by Heather View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sadie Porteous (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Heather View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,887
    • Self-Funded Residential Dementia Care from £1,977
    • Self-Funded Nursing Care from £2,127
    • Self-Funded Nursing Dementia Care from £2,217
    • RESPITE Self-Funded Residential Care from £2,097
    • RESPITE Self-Funded Residential Dementia Care from £2,187
    • RESPITE Self-Funded Nursing Care from £2,337
    • RESPITE Self-Funded Nursing Dementia Care from £2,427

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Heather View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Heather View Reviews (126)

Total of 126, showing 101-120
9.9

Heather View has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Heather View has 126 reviews.

Overall Experience

  • 95
  • 27
  • 2
  • 2
  • 0

Date Published

126
7
10
33
92

Review from Marion W (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second stay at Heather View and again we are extremely grateful for their care and attention to my father.
He celebrated his birthday whilst he was there and they could not have done enough, a cake on the day and a lovely buffet for 12 on the Sunday.
Cannot recommend this place enough.
Really dedicated staff.

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Review from Jennifer H (Resident) assisted by family/friend published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the permanent staff kind and caring. Unfortunately, sometimes there are lots of agency staff who are ok but don't know my needs. There is a lack of variety of food.

Reply from Samantha Debenham, Marketing Support Administrator at Heather View

Thank you for taking the time to submit your review, and we’re particularly happy to see your positive comments and scores, particularly for our team and the care we provide at Heather View. We are committed to delivering excellent care standards and sometimes that does mean that we have agency colleagues supporting our own team. Wherever possible we book regular staff and we strive to balance our rotas to ensure each resident’s needs are met. We continue to recruit into our care team and are pleased to be introducing new team members to support our residents.


I’m sorry you feel that we have been unable to offer a variety of food – our chef and her team strive to offer choice to suit the preferences of residents at each service, with delicious and nutritionally balanced meals cooked fresh and where requested, to order. If there are dishes that you would like to see added to our menu, then, of course, please do let us know – we will arrange for Chef to visit you and discuss your individual requirements.


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Review from S D (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Heather view for 20 months. Her care is exemplary. She has all her needs met, always looks immaculately clean and is calm and happy and I am so delighted. Mum had a tough time on admission but the staff were patient, understanding and very compassionate, both to mum and to me. Through
their love and care, mum is settled no price can be put on that.

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Review from Wendy S (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to Broadstone and all the staff for making Dad's move to Broadstone from Ashdown so smooth.

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Review from Milson C (Regular Volunteer) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having constant contact with both residents and staff at Heather View I can honestly say that residents could not be better fed, better cared for or better entertained, bearing in mind the many problems and needs that have to be addressed.
In my opinion, they deserve top rating on all fronts for 100%
professionalism.

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Review from G O (Husband of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and organisation. They have been helpful in every way. They have huge experience of people suffering from dementia in its many different forms and manifestations. Their patience and kindness is endless.

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Review from C S (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Heather View are exceptionally caring and at the same time professional. Every request from myself and family is met without question.
My parents moved here in January 2016. The care they received before my father's death in March was outstanding. My mother remains there and is
more than happy with the care and consideration she is given.

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Review from D W (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit the Heather View, we felt welcomed. All members of staff are extremely helpful and always smiling.
It feels as though we are part of a very happy family. Everywhere is spotlessly clean and well maintained. An excellent care home where nothing can be improved.

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Review from Ian S (Son of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and welcoming, staff always friendly and most use my name which personalises the care visits by myself and my elderly mother.
day and individual rooms always kept in good condition, with a restaurant feel to the dining room which is a good touch.
Need for a daily "bib" to catch dropped food
is essential for my father who can only use one arm and hand and frequently drops food in his lap, leading to frequent clothes changes which could be avoided. Extra cost in washing for the home! and a dignity aspect for my dad especially when he has friends and family visitors. My father has received excellent general care, he is compliant and able to converse with staff which has helped to build a good caring relationship. Thank you.

Reply from Samantha Debenham, Marketing Support Administrator at Heather View

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide, as well as the facilities, food and activities at Heather View. In regards to the difficulties your father had eating at mealtimes, I understand that the team leader has already been able to rectify this for you, but of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with. Thank you very much again for your kind feedback.


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Review from Henry J (Grandson of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather View is a very welcoming, friendly clean home. The staff are always helpful and professional at all times. I am always greeted with a smile, not only from my grandparents but staff too, which means that it is a happy home. Loads of activities, really good food (according to my grandad) compliments
to the chef!
To sum up I couldn't wish more for two lovely people in their final years (although very expensive).

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Review from John M (Son of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the standard of care that my mother has been receiving over the last two years. I cannot fault the staff for their kindness and patience with her. I feel comfortable in knowing that she's being well cared for both day and night.

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Review from Adam J (Grandson of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely caring and professional, very clean and tidy all around the home. My grandparents seem very happy there and say it's like a 5-star hotel.

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Review from Jonathan B (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Heather View to be helpful and accommodating in caring for both of my parents. My mother has advanced vascular dementia and receives first class care and supervision is of great relief and comfort. Similarly when my father was no longer able to cope alone. I was able to turn to Heather
View and since moving there he has settled in well aided by the first class care on hand.

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Review from Pauline J (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all staff enough for making my mother and father feel welcome and at ease with their surroundings, everyone is so friendly, kind, accepting and very patient. Every request/questions are dealt with promptly and efficiently. Every one of the staff is willing to please, with a smile always,
from cleaner, chefs, right up to and including management. What more can I say....where I thought I was "losing" my parents; instead I have gained an extended family! Many many thanks to one and all included!

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Review from V N (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Heather View (nearly 2 years ago) I have felt that her care has been very good. The staff and management have been very supportive, patient and understanding with her. They are an example in general of what all good care homes should be. They have a good standard right across
the board. I am so glad that my mother is here.

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Review from Christine D (Daughter of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the home is very good. Being well led by the manager. The team leaders seem capable but seem pushed for time, making it difficult at times to be able to speak to them. This also applies to the carers. At times it's hard to find anyone to have a word with especially at the weekends. The
majority of the carers are friendly and courteous, being very kind and caring towards the residents. I have no experience of the night staff as I have never been at that time. The use of agency staff is always difficult as continuity and communication with everyone fail somewhat. The food is good. The chef and the kitchen team do a good job as do the housekeeping and laundry team. The handyman is very capable and always willing to help. The reception staff are all helpful and kind.

Reply from Samantha Debenham, Marketing Support Administrator at Heather View

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you in person.


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Review from S F (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 19 months. I have been delighted with the care that she gets here and she is very happy. The staff are amazing. The care they give is second to none. I cannot fault it and I know three friends who have family members in here now, because of my recommendations and
they are delighted too. I'm so glad I chose it.

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Review from Brian O (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In one incident my mother let go of her zimmer frame and fell in the corridor, within seconds there were five carers rushing to help her. The staff are friendly and helpful and my mother has often said she is happy here. She enjoys the singing activities and the visiting dogs. The home is light and
airy and clean and has a nice garden for residents and visitors to sit in.

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Review from Karen W (Daughter-in-law of Resident) published on 27 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law, in her 80's suffered from dementia and despite excellent reviews and reports, we were unhappy with the atmosphere/level of care at the places we saw. We live in Crowborough and my friend's mother was a resident at Heatherview. Her mother also had dementia and she said she could recommend
the home. After a visit ,observing it was streets ahead of anything else we had seen, we moved her into the home. We are so glad we did as her mental state deteriorated and the staff there were so well trained and lovely with her. We never saw anything but patience and kindness shown to residents by all members of staff. The food, hygiene and levels of care both pastorally and medically were second to none. The atmosphere is a happy one among both staff and residents. Sadly, she passed away recently, but as usual, the staff handled things in a very kind but professional way. She was always treated with respect and we were grateful that she ended her days in such a caring and lovely environment.

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Review from J L (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely friendly and warm. My mother appears to be very well cared for. The bathroom is always very clean. On a couple of occasions, I have had to point out that her duvet was a little grubby (she eats in bed) and noticed the carpet required hovering. I am aware there have been some staffing
issues as there have been agency nurses over the past few months. My concern is that the wonderful permanent staff have extra pressure training up and familiarising agency staff. I am aware of some discontentment, good staff of all levels should be respected, rewarded or they may seek employment elsewhere.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Heather View is calculated as follows: ( (334 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 386 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather View is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.