Newstone House

Stourcastle, Sturminster Newton DT10 1FF
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Top 20 carehome certificate
10 103 Reviews
  • Newstone House, Sturminster Newton
Newstone House is located in the ancient market town of Sturminster Newton and comprises of six house groups over three floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

In each house group, there are en-suite bedrooms, a bathroom with specialised bathing facilities, a comfortably furnished sitting area where residents can relax and chat with family and friends, a kitchenette and dining area, and each house group has a dedicated care staff team.

On the ground floor, there is a coffee bar, lounge and dining room with patio doors leading out to the garden. The ground floor also accommodates the hairdressing salon, sun therapy room and a cinema.

The first floor has been designed to support residents with dementia. Specialist features have been integrated to assist residents with memory loss to orientate themselves, whilst enabling them to retain their independence in a secure and welcoming environment. Many bedrooms overlook the gardens or the surrounding countryside. There is also a potting shed with a secure roof terrace and a quiet lounge on this floor.

On the second floor, there are five spacious en-suite bedrooms with a communal lounge, kitchenette and dining room. There is also a compliment

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Care Provided by Newstone House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • April King (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newstone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,377
  • (these prices are only a guideline, please contact Newstone House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Newstone House, there is no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Newstone House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Newstone House Reviews (103)

Total of 103, showing 1-20
10

Newstone House has a Review Score of 10 (9.985) out of 10, based on 17 reviews in the last 2 years. Over all time Newstone House has 103 reviews.

Overall Experience

  • 100
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103
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Review from D K (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was cared for at Newstone for 14 months.
She was in late stages of Alzheimer's, with barely any mobility so she required a lot of nursing care and Newstone staff were simply incredible. Mum was so well cared for , the personal care and social care were excellent , food was of a high standard
and nothing was too much trouble
I visited several times most weeks so feel I had a fair insight into the running of the Home.
I would be very confident to recommend Newstone to any family trying to select a Care Home for their elderly relative.

Reply from April King, Home Manager at Newstone House

Thank you for taking the time to share your experience of your mum's time at Newstone House, we really appreciate your feedback. Our team works hard to provide compassionate care and a welcoming environment, so it means a great deal to receive your kind words. I'll be sure to pass them on to the rest of the team. Our doors are always open should you wish to visit, and we really appreciate your recommendation. Thank you once again.


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Review from Judith E (Respite Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased to be able to spend four weeks in Newstone House recovering from a total hip replacement. The staff were very friendly, helpful and caring. The food was delicious and the residents were very friendly. I enjoyed the daily programme of events and the outings looked interesting but I
wasn't able to partake in them. I had some friends round for afternoon tea and we were catered for admirably.

Reply from April King, Home Manager at Newstone House

Thank you for leaving a review of your recovery stay with us at Newstone House! We appreciate your kind comments, and it's wonderful to hear that you had such a positive experience during your 4 weeks here. It was a pleasure to have you as part of our community, and we're delighted that we could support you in your recovery following your operation.


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Review from G M (Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and good attention to needs. Sometimes in the busy mornings and evenings staff are very busy and need more help, but they are all very kind and look after me well.
There is a wide variety of enjoyable activities to choose from every day. I enjoy the singing, quizzes, artwork, and a
mix of nice characters to talk to. There are regular outings, in the minibus, which makes a nice change.

Reply from April King, Home Manager at Newstone House

Thank you for taking the time to leave a review of Newstone House. It's wonderful to hear that you're happy with the care and attention you receive, and we appreciate your understanding during the busier moments of the day. Our team works hard to ensure that all residents feel well-supported, and it's great to know that you feel looked after. We're also happy to hear that you're enjoying the variety of activities on offer. Our Companionship Team works hard to create engaging opportunities for everyone, and it's lovely to know that you've found them so enjoyable and that they are a chance to connect with others.


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Review from S W (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the care and kindness being shown to Mum, it has taken a great weight off my mind and allowed me the chance to recover and rest myself after a worrying few weeks with her.

Reply from April King, Home Manager at Newstone House

Thank you for your kind review of Newstone House. We are pleased to have welcomed your mum into our community and are glad to hear that her care brought you peace of mind after what must have been a worrying time. It's wonderful that you could take the time to rest, knowing she was in good hands. Thank you again for sharing your experience with us.


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Review from M P (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault any staff or the service given in the care of my husband.

Reply from April King, Home Manager at Newstone House

Thank you for your review and kind words. Our staff work hard to ensure every resident feels well cared for, so it's wonderful to hear that you have been happy with the level of care and support your husband has received.


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Review from P G (Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Newstone House originally for respite to recover from a fall. I was immediately made to feel welcome and nothing was too much trouble for anyone. My family and I soon realised that I would need the help so I decided to stay. This is a decision I have never regretted.
The help is always there,
given with a smile. There are plenty of activities planned for us if we wish to take part. They keep us on our toes, both mentally and physically.
We are very well fed with a good choice of options.
My visitors, both family and friends, always comment how welcoming it is and how they are always met with a greeting and a smile.

Reply from April King, Home Manager at Newstone House

Thank you for sharing your experience at Newstone House. We are delighted to hear that you felt welcomed and supported from the moment you arrived. We understand that the decision to stay permanently can often be a difficult one, so we are very pleased that you have felt at home here and that it is a choice you have not regretted. It has been a pleasure to welcome you and your family into our community. Thank you once again for your kind words.


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Review from O K (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident and everything is excellent. He is very well looked after and receives better care than if he was in hospital. The staff are lovely and very friendly and engaging, and the activities Dad takes part in are great and very suited to abilities and age group.

Reply from April King, Home Manager at Newstone House

Thank you for taking the time to review Newstone House. Our team works hard to create a comfortable, homely, and welcoming environment for our residents, so it is wonderful to hear that your dad's care has been excellent. We appreciate your kind words and will share your feedback with the entire team here at Newstone House.


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Review from Jill H (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the first time I had visited my friend since he was admitted to the Care Home needing 24-hour care after becoming very ill with a long-term illness. I was amazed at the change. He looked so much better, less agitated and pain-free in a beautiful room that was sunny and peaceful. Staff I had contact
with were friendly and helpful and made me very welcome.

Reply from April King, Home Manager at Newstone House

Thank you for sharing your experience following your visit to Newstone House. We are delighted to hear that you noticed such positive changes in your friend's condition and that he appeared more comfortable in his new surroundings. Our team works hard to create a warm, welcoming, and supportive environment for all our residents, and your recognition of their efforts is greatly appreciated.


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Review from Timothy H (Friend of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Newstone today and was incredibly impressed. The home was spotlessly clean with a great overall atmosphere. The staff were very attentive and nothing was too much trouble. I would definitely recommend Newstone to anyone who asked.

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Review from I S (Relative of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff, with all friendly faces with bright happy smiles on. You can tell that all the staff are very committed to their jobs and make sure that the residents are very comfortable in the home from home like experience!

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Review from Claire A (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother came into care unexpectedly, after reaching crisis at home, this was an extremely difficult and emotional time, everyone at Newstone House, from reception to the catering team, were supportive, caring and understanding. I cannot speak highly enough of the customer service advisor,
she initially showed us around the home, putting our minds at rest, she was there when Dad came in the following week and was absolutely amazing, making a very difficult time that bit easier. The home manager and all the team have exceeded our expectations and have put to rest all the fears and reservations we all had about care homes. Thank you to all concerned.

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Review from Nicholas C (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints about this care home. During my mother's stay there were plenty of assistants around. The residents were always friendly and helpful. My mother resided in the section of the home that was dedicated to people suffering from dementia and always seemed to be happy when we visited.
Medical care was prompt when required.

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Review from Matthew F (Power of Attorney of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstone is incredibly well-run and has an amazing team of dedicated, professional and approachable staff. I have acted for a number of residents and they are all happy, occupied and very well looked after.

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Review from Caroline B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died in September at the age of 97, having been in Newstone House for five years and three months. During this time I visited him at least once, usually twice, a week and never once saw him treated with anything other than respect, humour and compassion. During his last year, as his dementia
increased, he wasn't always the easiest resident when it came to accepting 'personal care', but the carers and nurses were endlessly patient with him and always tried to find new ways round his resistance to being showered and shaved. Everyone who came into his room addressed him by name and with real concern and cheerfulness, whether it was the nurse, the carers, the person bringing the tea and cake (for me as well as dad), the 'laundry fairy' delivering clean shirts, the chiropodist.... Both during dad's time on the ground floor and when he was moved up to the first floor, I felt totally secure, knowing that he was in the best hands. Thanks to you all for all your support.

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Review from S W (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Dad into Newstone House in February this year. He had been fiercely independent, refusing to go into 'one of those places', and we were concerned if it was the right thing. It was becoming impossible for us to care for Dad at home. From the beginning, the staff at Newstone House have been exceptional.
From my first introduction, guided by one staff member who introduced me to the accommodation and the culture of Newstone House, to my continued visits where we have played 'carpet skittles', quizzes and word games, I can honestly say this was the best decision we made. The time we spend with him now is truly quality time. Dad gets out on short trips to local scenic locations and cafes. It feels like being part of a big family. I think it goes beyond care. The love and attention I see being given to everyone at Newstone House is personal; it comes from every individual who works there and it clearly goes well beyond being just a job for all the staff, whatever their role. They're the best.

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Review from Stephanie C (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care extended to my Father was exceptional. All the staff, medical, care, hospitality, activities, cleaning and admin all showed my Dad and indeed our whole family a great deal of affection and respect. Newstone House is a wonderful place for anyone to live, it does not feel like a care
home, it feels like 'home'. You gave my Father great dignity in his last days, right to the end. We were particularly touched by the staff's 'guard of honour' when Dad was collected by the undertaker. Thank you.

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Review from Cate H (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Newstone House in January 2023; after time in hospital and a temporary dementia facility. From the viewing appointment, through the submission phase, through to Mum's arrival took just 3 short weeks. The staff supported and led and comforted throughout. Mum had always fought for her
independence and was against going into 'such a place'. I am so pleased to say that since her arrival at Newstone House, I have my mum back! Clean, happy, funny, singing, dancing, sociable mum. All team members make you feel part of the home; there is nothing you can't discuss with them or with you. The home is spotless, the washing is laundered and back in the rooms overnight, the companions work tirelessly to keep the residents entertained and joining in. Activities mum would never have done before she now joins in and enjoys. The food is exceptional; fresh and tasty and locally sourced. The reception team are a delight welcoming you on arrival and departure. Nursing care is exceptional.

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Review from Liz H (Mother of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has Early Onset Alzheimers and was transferred to Newstone House in mid-December. I cannot speak highly enough of the care and kindness she is receiving from the incredibly patient and attentive staff who have made my extended family and me most welcome when we visit. I know my daughter
is receiving the best care and compassionate attention: I can now relax and enjoy seeing her appreciation of her situation, although she is unable to express it herself. Thank you all from the bottom of my heart.

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Review from Debbie S (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very impressed when we first looked around Newstone House. My mum had lived with us for five years but had increasing nursing needs and we felt it was the right time for her to have high-quality care for her final months. My mum moved into the home in early June 2022 and settled well. She had
always been a very fussy eater - but she loved the food and it was always hot and appetising. We did have some issues with internal communication over the three months she lived at the home but the manager and all staff were always receptive and responsive to any concerns and addressed any issues promptly. Some issues may have been due to staff Covid resulting in a high number of agency staff that didn't know her needs. However, I will always be so grateful to the wonderful staff who cared for her in her final few days, in particular the day she passed away. She was treated so sensitively by such kind and caring staff (as were we). It was definitely the right place for her.

Reply from April King, Home Manager at Newstone House

Thank you for taking the time to complete the survey we really value your feedback, and we have been looking at how we can improve communication when we are having to use temporary staff. Thank you for your kind comments we will ensure this feedback is shared with the team.


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Review from Sue C (Wife of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has very complex nursing requirements and Colten Care approached this professionally from the outset before agreeing to take him for respite care. The Home Manager visited us at home to be sure that Newstone House could accommodate his needs and then discussed it with the Clinical Lead. They
undertook some extra training on PEG feeding for staff in readiness. When my husband went into the home for respite care the room was bright and clean. The nursing team gave me confidence that all the medication and nursing requirements would be met and there was a good balance between giving me a break from my caring role (i.e. not contacting me regularly) and contacting me when they really needed to. All the staff were friendly and I got the impression they were kind and patient with the residents. It is the best care home my husband was been in for respite.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Newstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Newstone House is calculated as follows: ( (197 Excellents x 5) + (3 Goods x 4) ) ÷ 200 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstone House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (2)

April

April King

Job Title: Home Manager

April leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Laarni

Laarni Castello

Job Title: Clinical Lead

Laarni is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Frequently Asked Questions about Newstone House

What types of Care is Newstone House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newstone House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Newstone House have?

There are 61 Single Rooms.

What are the Facilities & Services at Newstone House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newstone House to the centre of Sturminster Newton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.