Newstone House

Stourcastle, Sturminster Newton DT10 1FF
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Top 20 carehome certificate
10 103 Reviews
  • Newstone House, Sturminster Newton
Newstone House is located in the ancient market town of Sturminster Newton and comprises of six house groups over three floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

In each house group, there are en-suite bedrooms, a bathroom with specialised bathing facilities, a comfortably furnished sitting area where residents can relax and chat with family and friends, a kitchenette and dining area, and each house group has a dedicated care staff team.

On the ground floor, there is a coffee bar, lounge and dining room with patio doors leading out to the garden. The ground floor also accommodates the hairdressing salon, sun therapy room and a cinema.

The first floor has been designed to support residents with dementia. Specialist features have been integrated to assist residents with memory loss to orientate themselves, whilst enabling them to retain their independence in a secure and welcoming environment. Many bedrooms overlook the gardens or the surrounding countryside. There is also a potting shed with a secure roof terrace and a quiet lounge on this floor.

On the second floor, there are five spacious en-suite bedrooms with a communal lounge, kitchenette and dining room. There is also a compliment

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Care Provided by Newstone House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • April King (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newstone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,377
  • (these prices are only a guideline, please contact Newstone House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Newstone House, there is no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Newstone House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Newstone House Reviews (103)

Total of 103, showing 21-40
10

Newstone House has a Review Score of 10 (9.985) out of 10, based on 17 reviews in the last 2 years. Over all time Newstone House has 103 reviews.

Overall Experience

  • 100
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Review from Claire W (Niece of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to this care home in March 2020 and sadly has recently passed away after a short illness. The personnel were exceptional in helping me move my aunt into the home and settle her during the start of the pandemic. The whole family appreciated the support the home gave us. They managed the
pandemic situation very well. My aunt's room, as well as the communal areas, were always clean and tidy. There is a wide variety of activities and trips to local places. The nursing team effectively communicate and provide an excellent level of care. The accounts department are supportive and efficient. All invoices are always correct and managed in an efficient way. My aunt thought very highly off all the staff and enjoyed living at the home. I feel the home is well managed and all the staff extremely efficient, caring and supportive. I would highly recommend this care home.

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Review from James F (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been residents of the home since 2012. My father sadly passed away in 2013 after a long-term illness. My mother sadly passed away on the 22nd of May 2022 aged 91 years old. My mother had been one of the longest-serving residents since the home had been opened. Without exception,
the level of support and care has been over and above expectations. This includes front-of-house reception, front-line staff, day-to-day caring, kitchen staff plus management. My mother who was never the easiest to be pleased always was praising everything about the home, the love and care she was receiving and felt like part of a bigger family unit.

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Review from Jenny C (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay of over 2 and a half years at Newstone House was filled with care, warmth, companionship and laughter. Later on, she received excellent and compassionate nursing care and was never lonely or uncomfortable. She had a very happy time (as did I each and every time of my many many visits).
Considering her stay coincided with the pandemic, Newstone managed to keep us in close touch and safe throughout. While in Newstone's care, I felt the burden of worry for my mother's well being lifted which left me free to enjoy her company as fully as possible - a gift for which I will never stop being grateful. I had total trust in the staff and was never let down. Her end of life care was wonderful and took all the fear out of it for her and me. It was peaceful and respectful.
The facilities are excellent and comfortable: the air is not of a traditional care home but more like a hotel. The companion, nursing, care and kitchen teams work closely to make this a great place to reside.

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Review from Tina M (Regular Volunteer) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstone House is a lovely home bright and modern with a good atmosphere. The rooms are clean and comfortable and the food very good with plenty of choices and caters for every need. The staff are nice friendly and professional with lots of time and thought for the residents in their care. There is
such a welcoming atmosphere where you feel immediately at home

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Review from P S (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here. Food is lovely and staff is very friendly. The chat with other residents make me socially active and the activities here are wonderful. Especially the quiz, puzzles and cinema room experience. They also provide vicar service which meets my spiritual needs and I feel like a complete
person in this place. I will say that Newstone House is the best place to stay.

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Review from C W (Son of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Newstone House throughout February this year to spend time with my father. Every staff member I met was friendly and welcoming on each visit. They gave the reassuring impression that they loved their job and that their sole focus was the residents' well-being. It was clear that my father was
in good hands - he always appeared clean and well-groomed. His room was always clean, tidy and well supplied with everything he needed. I can't speak highly enough of the facility itself or the staff. A big thank you to all concerned.

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Review from J P (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in during the summer as she was struggling to cope independently at home, despite valiantly battling on. My aunt had previously been a resident at Newstone for almost five years until she passed away at the age of 94 so we had confidence in mum's move.


Mum had a fall in July at the home

and became a permanent resident. It is a relief to know that mum is receiving the professional and caring support and assistance she needs. She enjoys the food and put on some much-needed weight and always looks clean and cared for. The home is always clean and bright and a pleasant environment to be in.


As a family, we are grateful that mum is receiving the care that she needs at Newstone House. There are some outstanding carers there and I would like to express our gratitude and admiration to all the staff, especially for their work and commitment during these challenging Covid times.


Reply from April King, Home Manager at Newstone House

Thank you so much for you kind comments, and that you would highly recommend us. These will be shared with the others in our team and we will continue to strive for excellence.


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Review from Ian S (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident of Newstone House, he has been there since the middle of September, after we as a family, including our father, decided he was no longer safe at home due to his Alzheimer's getting worse.
Dad has taken a while to settle in, but the staff have kept us informed during the whole
process, together we have come up with different things to try and make the whole experience as good as we possibly could for Dad. Two months on and I feel we are getting there.
Just last week I sadly had to take him to a friends funeral, the staff at Newstone House had him ready for me when I turned up to collect him, Dad was in his suit, with black shoes and tie on, he looked impeccable to which I am grateful to all the staff.
I hate to say it but I think his tie was better than mine!
Many thanks.

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Review from M W (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in permanently to Newstone House in April 2021 having over the years spent many respite breaks there. The home is purpose-built (10 years old) with rooms having en-suite facilities. Mum is happy there and I know that she is safe and being looked after which is a weight off my mind as I get
no younger. The staff will always go the extra mile and make you welcome. There is a daily programme of activities to provide stimulation and companionship, including bus trips out. I can visit her whenever I want now that many Covid restrictions have been lifted. Finally, during the height of the pandemic, the commitment of all in the home to staying safe was very evident, for which I am most grateful, with regular updates from the home and from the Colten Care chief executive.

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Review from Gary R (Brother of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother received the highest level of care, consideration, compassion, dignity and even affection for all the time he was at Newstone House. It was sad that my brother suffered from dementia but it was very fortunate he was able to be cared for at Newstone House by some really excellent staff.

Reply from April King, Home Manager at Newstone House

Thank you so much for your kind review and that you would recommend us to others. It was a pleasure to care for your brother, he was part of our Newstone Family.


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Review from Amanda W (Friend of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival to the home the staff are so friendly and accommodating and the decor bright and refreshing. Everywhere is so clean and the rooms are light and airy.
The outside space is beautiful, with colourful plants that provide a tranquil and pretty experience for both residents and visitors alike.
The parents are treated with dignity and visitors like friends. I was very impressed.

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Review from Hannah E (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to finally see Mum in person after being unable to visit her due to Covid travel restrictions since she moved to Newstone House in November 2020. It was such a relief to see her more content and less troubled in herself, and that her needs and safety were all being met in such a kind and
compassionate yet professional manner. I only have praise for everyone I met at the home, from the carers, companionship team, nurses, cleaners, laundry team, catering team and caretakers to management and the lovely team on reception. All their interactions with mum felt genuine, kind and loving. Her room looked lovely, as did she and it was great to see that she is entertained and is enjoying being in the lounge and beautiful gardens and getting involved in some activities on the days when she can. Newstone House is a fantastic home where nothing seems too much trouble and although it is never easy leaving after a visit, this time I know she is in good hands and I do not have to worry.

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Review from Helen M (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew the minute we set foot in Newstone House that this was what we wanted for Dad and that he would be very happy here. My brother and I have not been disappointed. Dad has been here for just over three years and has been extremely well looked after. The staff are professional and caring and always
very welcoming.
Pre-Covid Dad enjoyed many trips out, including one specifically tailored to him where he visited the village where he was stationed at the beginning of the war.
We were very impressed recently when staff worked very hard to make it possible for four family members to celebrate Dad’s 100th birthday at a socially-distanced party. They went beyond the call of duty to ensure that we all had a memorable and happy time.
We can’t thank them enough for everything they’ve done for him over the years, and particularly over the last few difficult months.
We would not hesitate to recommend Newstone House to anyone wanting first-class care for a family member or friend.

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Review from Clive R (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with you for over 3 years now, he was made to feel welcome from day one and settled in very quickly. He always feared going into a home because he thought "the days would hang heavy on his hands" but he has found that the days/weeks pass so quickly he doesn't have time to be bored
as there is always plenty to do or get involved with.
Pre covid he thoroughly enjoyed the trips out organised by the home and still talks about his visit to a safari park.
The staff in his words are wonderful and can't do enough for him.
My sister and I feel that we could not have found a better home for dad and are very happy with the care that he receives.
A special thank you must go to the staff for everything they did to help dad celebrate his 100th birthday, it what a fantastic effort bearing in mind the current situation and very much appreciated by dad and the family.

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Review from Graham C (Husband of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstone House has provided consistently high-quality care for my wife over the last two years. Both her physical and mental health have improved significantly during that time, leading to an obvious increase in happiness and reduction in anxiety, even as the illness continues to progress.
Prior to
the Covid lockdown interventions, I visited on most days and enjoyed the atmosphere, the various activities organised and the varied facilities available within the home. The overall achievement by the staff in creating a very liveable environment is the critical component in my wife's well being.
During the pandemic, the home has managed to keep good communication between residents and family with video calls and more recently with carefully organised safe visits. These have demonstrated to us as a family that the home has managed to continue the high quality of care in all aspects through what must be a very difficult time.

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Review from Liz A (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home and wonderful staff who have made Mum feel so welcome. They are doing an amazing job under some currently difficult circumstances due to Covid 19. I have been very impressed. Mum seems very happy.

Reply from April King, Home Manager at Newstone House

Thank you so much for your very kind review and the likelihood you would recommend us. Even after these difficult times have passed, we will continue to give your mother the care and consideration she and all our other residents deserve.


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Review from Michael Y (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the atmosphere of work and care, every time I visit the home. The staff make sure the comfort and wellbeing of the residents are paramount and always show respect regarding their requirements, condition and in communication about issues and their concerns. Staff are all very
positive and personal in their understanding of residents and keen to understand if the home and staff are fulfilling requirements to a high standard.
During this Covid-19 epidemic, they have taken the risks and made the commitment to carry on in the duties and roles in order to make sure all the residents are safe and cared for - we cannot thank them enough. A key factor is the Newstone leadership team who set the standards and keep the discipline of task and quality of the care process, which reassures and ensures everyone, contractors, staff and residents, safe.
This sacrifice should be recognised/rewarded directly by the senior team now, and not forgotten when Covid-19 crisis is past.

Reply from April King, Home Manager at Newstone House

Thank you for your very kind review and the likelihood that you would recommend us. In these testing times, we thank you for recognising the hard work of the team, in keeping our residence happy and safe. The high quality of care given by the team isn’t just for these hard times but will continue on in the future, keeping your mother and the rest of our residents living their lives to the full.


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Review from Stuart M (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the three years, my mother has been cared for at Newstone, I have only had praise for the kindness, cleanliness and professionalism all staff have shown towards Mum. Every time I visit I see a smiling face, but if there has been a health problem with Mum I immediately have a phone call. Dementia
is a terrible disease but staff at Newstone somehow, I don’t know how, make light work of it. This is undoubtably down to training and the professionalism of all those involved, from cleaning staff to the manager. Green and Red shirts make my mum feel dignified and for that I will always be grateful. My thanks as ever for caring.

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Review from L P (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is great and the food is great. The other residents are very friendly.

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Review from I G (Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swinging doors in the corridor very noisy.
A big thank you to the staff for their excellent care.

Reply from Elaine Farrer, Operations Director at Newstone House

Thank you for your comment and the likelihood you would recommend us - we have looked into the issue of the closure of the corridor fire doors and have adjusted them so that they close more quietly.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Newstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Newstone House is calculated as follows: ( (197 Excellents x 5) + (3 Goods x 4) ) ÷ 200 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstone House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (2)

April

April King

Job Title: Home Manager

April leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Laarni

Laarni Castello

Job Title: Clinical Lead

Laarni is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.