At Newstone House, there is no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.
Parking is available on site at Newstone House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.
Newstone House has a Review Score of 10 (9.985) out of 10, based on 17 reviews in the last 2 years. Over all time Newstone House has 103 reviews.
Review from M W (Resident) published on 4 December 2019
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Review from B B (Resident) published on 9 October 2019
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Review from Marcus C (Resident) published on 20 August 2019
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Review from J S (Resident) published on 28 May 2019
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Review from Diana F (Wife of Resident) published on 21 February 2019
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Review from Sheelagh S (Wife of Resident) published on 12 November 2018
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Review from Norma R (Resident) published on 19 September 2018
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Review from Philip P (Son of Resident) published on 3 August 2018
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Review from Clare T (Daughter of Resident) published on 27 July 2018
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Review from Virginia W (Daughter of Resident) published on 16 July 2018
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Review from Sam B (Granddaughter of Resident) published on 10 July 2018
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Review from Rachael C (Daughter of Resident) published on 29 June 2018
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Review from Daphne A (Wife of Resident) published on 22 May 2018
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All queries are dealt with promptly, and reassurance is provided. I am happy to leave my precious husband at Newstone House knowing that his many needs will be addressed
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Review from Deborah L (Daughter of Resident) published on 23 April 2018
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Review from Michael W (Son of Resident) published on 4 April 2018
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Review from M S (Son of Resident) published on 20 March 2018
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Review from Hilary D (Daughter of Resident) published on 7 February 2018
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Review from Peter B (Resident) published on 30 January 2018
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Review from Robert C (Resident) published on 6 December 2017
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Review from Alec G (Resident) published on 28 November 2017
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The Review Score of 10 (9.985) out of 10 for Newstone House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.985 for Newstone House is calculated as follows: ( (197 Excellents x 5) + (3 Goods x 4) ) ÷ 200 Ratings = 4.985
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newstone House is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Feb 2023
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Job Title: Home Manager
April leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.
Job Title: Clinical Lead
Laarni is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.