During COVID the staff were very good at keeping residents safe and were always very flexible
D W (Son of Resident)
Despite the lockdowns and restrictions for visiting staff have been excellent at keeping us in touch
Nuala M (Daughter of Resident)
I am always kept up to date with any problems, which are very few, and these are dealt with quickly
M F (Daughter of Resident)
Madelayne Court NI has a Review Score of 8.4 (8.401) out of 10, based on 4 reviews in the last 2 years. Over all time Madelayne Court NI has 22 reviews.
Review from Edith W (Wife of Resident) published on 12 October 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine T (Daughter of Resident) published on 16 September 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.4 (8.401) out of 10 for Madelayne Court NI is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.609 for Madelayne Court NI is calculated as follows: ( (29 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.609
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.792 Points relating to the number of positive Reviews for Madelayne Court NI is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 4 Positive Reviews ÷ 9.6 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
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Job Title: Home Manager
Welcome to Madelayne Court.
We welcome residents to spend their retirement years with us and enjoy the warm, homely atmosphere that we are so proud to provide.
Please contact us to find out more.