Orchard House Residential Care Home

191 High Street, Sawston, Cambridge CB22 3HJ
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9.7 49 Reviews
  • Orchard House Residential Care Home, Cambridge
With a devoted manager who has been at Orchard House for over 20 years, and many of the team having been there for 10 plus years, the home has a warm, family feel the moment you walk through the door.   

Providing residential and dementia care, the team also offer respite care breaks, which can be booked in advance, ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The team are passionate about enriching the lives of their residents, who have a very active role to play in how their home is run. The home’s resident ambassador is involved in recruiting new staff, chairs residents' meetings and provides residents' feedback to the team.

The home is thriving, with so many activities to enjoy, from baking and pamper sessions, to music afternoons - the home even has its own stick drumming group! There are also crafts, games and gentle exercise sessions, and weekly visits from a mobile hairdresser, for appointments in the home’s salon.

This summer the residents have been enjoying growing their own vegetables, which the chef has used in the kitchens, where nutritious, home-cooked meals are prepared every day. From roast dinners to lighter bites like home-made soups and freshly baked cakes for afternoon tea. The home’s chef also bakes stunning cakes for residents' birthdays and special celebrations, as well as being a dab hand at pastries.

The residents also enjoy regular visits from local school children, a youth band and cockapoo Bella, who visits daily.

And there are trips out into the local community, from the nearby cinema to village coffee mornings, where residents can stay connected. And of course, family and friends are welcome at any time.

The home also has a private family and friends Facebook group, so loved ones can see what the residents have been enjoying doing, even if they can’t be there in person each day.

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Care Provided by Orchard House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tina Jones (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Orchard House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,257
    • RESPITE Self-Funded Residential Care from £1,257

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1257 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Orchard House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Orchard House Residential Care Home Reviews (49)

Total of 49, showing 21-40
9.7

Orchard House Residential Care Home has a Review Score of 9.7 (9.675) out of 10, based on 18 reviews in the last 2 years. Over all time Orchard House Residential Care Home has 49 reviews.

Overall Experience

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  • 19
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Date Published

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Review from C L (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Orchard House are very friendly and caring towards my father, who has been at the care home since the end of November 2022.
He has been made very welcome and cared for extremely well.
The carers and staff have also been very friendly towards myself and my family and are happy to answer
any questions we may have.

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Review from Rosemary F (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since May 2022 and have received an extremely high standard of care in every aspect. The food is very good, especially cakes and puddings. Nothing is too much trouble for the hard-working staff who are always pleasant and polite. The standard of cleanliness is very high and maintenance
problems are dealt with promptly. I am very happy here and feel valued.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you so much for such a wonderful review for Orchard House. Our team will be thrilled to hear your kind words about them. Best wishes, Fae


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Review from Jackie T (Friend of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and very clean and easy to park and the rooms are nice and clean. The staff are always there if you need them when they're on duty and I’m always informed if there a problem. I can always phone up about my friend to find how they are.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team. It is so appreciated. Best wishes.


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Review from Gillian R (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the difficult period of adjustment to covid-19 I had the comfort of knowing my father was safe and well looked after by a very caring team. Since things have become more normal he has been encouraged to take up walking around to the park and going down to the garden. He has received a great
deal of support in this and it has made a huge difference to his mental health.
It has been clear that all members of staff really make the effort to make life comfortable and homely by paying attention to the small things that make such a difference to the residents. My father is very happy happy and frequently acknowledges how fortunate he is to have such a lovely team looking after him.
I have always felt welcome and found everyone open and helpful. It has been such a relief to know he is happy and safe. All staff do their best to make sure feels it is his home and how he would like it to be.

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Review from Denise N (Daughter-in-law of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is treated with kindness, patience and dignity appropriate to her 100-plus years. She respects the staff and speaks highly of them. This is a perfect recommendation for the home.

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Review from Gillian C (Wife of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my husband, I find the staff to be very kind and helpful and very pleasant to talk to. My husband seems to be very happy in Orchard House.

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Review from Margaret P (Wife of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Orchard House for five and a half years, and during that time, has been very well cared for and treated with kindness and patience. I am very satisfied with his care.

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Review from John N (Son-in-law of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have no major complaints about the level of care my father-in-law received, however, my wife was extremely upset by the attitude of the organisation when he sadly passed away.
When my wife advised the home of Dad's passing, there were the usual “sorry to hear that” comments, swiftly followed up by
you will need to clear his belongings in three days.
I realise there are procedures regarding contracts to follow and so be it.
What really upset my wife was the lack of follow up, no phone call from the manager or anyone else expressing condolences and not even a sympathy card.
But there we are at the end of the day it’s just another business.

Reply from Tina Jones, Home Manager at Orchard House Residential Care Home

Thank you for taking the time to complete a review for Orchard House and we are pleased that you were satisfied with the care provided. We are sorry that your experience at the end of your family's involvement with Orchard House was not a positive one. The team endeavours to support families when their loved ones have passed with the care and kindness shown throughout their journey with Orchard House.
We would always contact families to offer our condolences and send a card and I would like to apologise if this was not the case for your family. We understand that a loved one's passing is a difficult time and guide all team members to be sensitive to this in relation to communications with family. We have revisited this guidance with the team. Best wishes.


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Review from S H (Wife of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I am satisfied with the care given to my husband, the conditions are cramped and he is unable to sit by the window in his bedroom.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for your kind words about our care. Unfortunately, when our residents need specialist equipment to assist their mobility we may need to re-arrange their room to ensure safe access and assistance. And this may mean they are not able to sit in an armchair by their window but can receive safe care and support. If you do have any further feedback or would like to raise this with home manager, she is always here to help. Best wishes.


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Review from Danielle M (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Orchard House went above and beyond to make sure my Mum was well cared for. When Mum had to go to hospital because of a fall, a member of staff went with her so she wasn’t on her own. Always very friendly and compassionate, would recommend this home to anyone.
Thank you all at Orchard
House, we shall miss you.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for such kind words about our home and team; it is so appreciated. Best wishes, Fae


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Review from Susan F (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Orchard House since the end of September this year. It has not been possible to see her room because of Covid19, so I cannot comment on the state of things inside. But I can say that the staff have all been lovely and welcoming and have left me well informed about how my mother
is. They seem very patient and kind and have given her back her dignity after a long stay in hospital.

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Review from P R (Son of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care provided. No complaints.

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Review from I S (Son of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident near the beginning of Covid. What I have experienced with staff has been very positive, very caring, helpful in what has been a very difficult time.

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Review from C B (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for several years and unfortunately, has had to move into the dementia floor and her understanding has obviously greatly diminished. The carers have always been good with her and she is generally clean and well cared for. Activities while able to join in were good
and she appeared quite happy. For dementia patients, I think music (that is of their age) is preferable to TV. Staff have been excellent during covid.

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Review from Elizabeth B (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with immense patience, compassion and kindness throughout her residency by all members of staff. Mum has been treated very much as an individual. It is apparent the staff have got to know her and accept her as the person she is at this stage of her life. As a relative, I have found
the staff to be very friendly and approachable at all times. They have shown me great kindness at times of stress.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for such wonderful feedback - our team will really appreciate such kind words. Best wishes, Fae.


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Review from C H (Daughter-in-law of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the care and support for my mother-in-law very good. She is happy and well looked after. The updates and communication about my mother-in-law is great.

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Review from A H (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are the asset to the home. Nothing is too much trouble for the resident or family. Staff also have been amazing during the Coronavirus outbreak keeping in touch and answering lots of extra phone calls and especially keeping everyone safe from COVID-19.
Resident's rooms could do with
updating the wardrobe and washing facilities.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for your kind words about our home and team. The manager's door is always open for you if you ever have feedback. Best wishes.


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Review from Ian W (Nephew of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Orchard House provides a friendly, happy and safe environment for my aunt to live in. Her room, although quite small, is nevertheless comfortable. The home is clean, and the staff appear to really care about the residents in their charge.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for your kind words about our home and team, I will be sure to pass your feedback on to the home manager. Best wishes, Fae.


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Review from Barry N (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and respectful of mother's privacy. Many activities are available for the residents and these have continued during this difficult time - Coronavirus Lockdown. We are able to speak with my mother at any time and we have regular emails, updating everything that is happening in the home.
We can't thank the staff enough for their hard work.

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Review from G P (Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each of the staff cares for me like a hen with one chick and I am the chick. I have ample to eat and drink, shall not starve nor fade away.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Orchard House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Orchard House Residential Care Home is calculated as follows: ( (144 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Tina

Tina Jones

Job Title: Home Manager

Joined: 2005

I joined Orchard House in 2005 to gain experience after completing my Psychology BSc (Hons) degree. However, I quickly fell in love with the home, its residents, and our incredible team. What was meant to be temporary turned into a fulfilling career.
Over the years, I’ve grown through various roles, deepening my passion for person-centred care. In 2011, I became Home Manager leading our dedicated team with
compassion and commitment.
At Orchard House, we’re more than just a care home. We provide exceptional care
while enriching residents’ lives, creating a warm, homely environment with a team
that feels like family.
Many of our staff have been with us for years, fostering a sense of stability and belonging for both residents and colleagues.
I am passionate about ensuring that Orchard House remains a place where we
support residents to feel valued, safe and truly at home.


Megan

Megan Baker

Job Title: Team Leader

Joined: 2015

Enjoys time with residents, enjoy listening to the stories of what they did for work and talking about their lives.


Rebecca

Rebecca Balls

Job Title: Team Leader

Joined: 2016

I love looking after our residents, chatting with them and making them happy comfortable and safe.