Orchard House Residential Care Home

191 High Street, Sawston, Cambridge CB22 3HJ
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9.7 49 Reviews
  • Orchard House Residential Care Home, Cambridge
With a devoted manager who has been at Orchard House for over 20 years, and many of the team having been there for 10 plus years, the home has a warm, family feel the moment you walk through the door.   

Providing residential and dementia care, the team also offer respite care breaks, which can be booked in advance, ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The team are passionate about enriching the lives of their residents, who have a very active role to play in how their home is run. The home’s resident ambassador is involved in recruiting new staff, chairs residents' meetings and provides residents' feedback to the team.

The home is thriving, with so many activities to enjoy, from baking and pamper sessions, to music afternoons - the home even has its own stick drumming group! There are also crafts, games and gentle exercise sessions, and weekly visits from a mobile hairdresser, for appointments in the home’s salon.

This summer the residents have been enjoying growing their own vegetables, which the chef has used in the kitchens, where nutritious, home-cooked meals are prepared every day. From roast dinners to lighter bites like home-made soups and freshly baked cakes for afternoon tea. The home’s chef also bakes stunning cakes for residents' birthdays and special celebrations, as well as being a dab hand at pastries.

The residents also enjoy regular visits from local school children, a youth band and cockapoo Bella, who visits daily.

And there are trips out into the local community, from the nearby cinema to village coffee mornings, where residents can stay connected. And of course, family and friends are welcome at any time.

The home also has a private family and friends Facebook group, so loved ones can see what the residents have been enjoying doing, even if they can’t be there in person each day.

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Care Provided by Orchard House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tina Jones (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Orchard House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,257
    • RESPITE Self-Funded Residential Care from £1,257

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1257 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Orchard House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Orchard House Residential Care Home Reviews (49)

Total of 49, showing 41-49
9.7

Orchard House Residential Care Home has a Review Score of 9.7 (9.675) out of 10, based on 18 reviews in the last 2 years. Over all time Orchard House Residential Care Home has 49 reviews.

Overall Experience

  • 29
  • 19
  • 1
  • 0
  • 0

Date Published

49
6
10
18
31

Review from Roger P (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before using Orchard House, my wife went to another local care home where care seemed to be the last thing on their list but I found the people in charge of Orchard House to be a different kettle of fish with kindness shown at all times with a different kind of feel to the place and we are more than
happy to know my wife is in good hands.

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Review from Kay K (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Orchard House is staffed by people who care. There are areas for improvement but in the main it is good. The place could do with a really good makeover, Sadly budgets do not allow for this so any improvements made eg new floors laid are all of a satisfactory standard rather than excellent.
Cleanliness
is always an ongoing issue as residents regularly drop food or have “accidents”. This is not always immediately dealt with due to demands on care staff who really don’t have time to carry out domestic tasks.
However, my Mother is well cared for and that is the most important thing.

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Review from Jan W (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be caring, sympathetic and helpful.
Dealing with elderly people who have dementia is very difficult and I feel all the carers treat the residents with respect.

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Review from Penelope D (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great confidence in Orchard House as an excellent provider of care for someone suffering from advanced dementia.
My mother is well cared for and although her cognitive awareness seems low, she is kept warm and comfortable and I believe is treated with kindness. I am always contacted immediately
if my mother is unwell or has suffered a fall and considering her age and dementia, she is in a good state of health, which is entirely due to the care she receives at the home.
I frequently find myself too depressed or stressed to visit her and yet the staff seem non-judgmental about this, which is a great comfort to me. I know she is in safe hands. I think that the fact that the staff turnover seems to be fairly low says a lot about the way in which the home is run. Thank you, Orchard House!

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Review from Philip K (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home and the staff are very good. My mum has been with you for over 2 years and is very happy.

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Review from Shani C (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Orchard House. My mother has lived there for the last four years and has been well looked after and received excellent care from the staff.

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Review from Rose H (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the kindness and thoughtfulness of all staff at Orchard House. The atmosphere is that of a home rather than a "Care Home".

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Review from Chrissie D (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kindness is at the core of values for this outstanding care home, and it is reality. A vision statement that is followed through. Mum was here for just six weeks, with rapidly changing care needs. She was in Orchard House and the staff were simply outstanding in their care of mum. In addition, the
support to us as family members was good.
It is a small home and so very personal. Mum's room was lovely and all members of staff made her life as best they could, cleaners, caretaker, care staff and managers.

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Review from Gillian S (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother moved to Orchard House Residential Care Home in June 2015 she has been treated with kindness and respect with regard to all aspects of her care. She is very content with the quality of care she receives, her lovely room and excellent food that the home provides. The staff are kind and
caring and my contact with them is always positive. As a relative, I have been kept fully informed regarding my mother's care at all times.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Orchard House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Orchard House Residential Care Home is calculated as follows: ( (144 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Tina

Tina Jones

Job Title: Home Manager

Joined: 2005

I joined Orchard House in 2005 to gain experience after completing my Psychology BSc (Hons) degree. However, I quickly fell in love with the home, its residents, and our incredible team. What was meant to be temporary turned into a fulfilling career.
Over the years, I’ve grown through various roles, deepening my passion for person-centred care. In 2011, I became Home Manager leading our dedicated team with
compassion and commitment.
At Orchard House, we’re more than just a care home. We provide exceptional care
while enriching residents’ lives, creating a warm, homely environment with a team
that feels like family.
Many of our staff have been with us for years, fostering a sense of stability and belonging for both residents and colleagues.
I am passionate about ensuring that Orchard House remains a place where we
support residents to feel valued, safe and truly at home.


Megan

Megan Baker

Job Title: Team Leader

Joined: 2015

Enjoys time with residents, enjoy listening to the stories of what they did for work and talking about their lives.


Rebecca

Rebecca Balls

Job Title: Team Leader

Joined: 2016

I love looking after our residents, chatting with them and making them happy comfortable and safe.