Bhakti Shyama Care Centre

1 Balham New Road, London SW12 9PH
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9.2 11 Reviews
  • Bhakti Shyama Care Centre, London
Bhakti Shyama Care Centre specialises in both nursing and dementia care, with an approach that is dedicated to the spiritual needs of Gujarati residents.

For residents who wish to maintain a versatile daily lifestyle the home is ideal, being located close to community life and amenities, while itself having a tranquil and relaxing atmosphere. Meals cater for the diets of vegetarians and vegans.

The only care centre of its kind in the country, carers are proud of the respect they have built up amongst residents and their loved ones.

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Care Provided by Bhakti Shyama Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anita Dusoruth (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bhakti Shyama Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Bhakti Shyama Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bhakti Shyama Care Centre Reviews (11)

9.2

Bhakti Shyama Care Centre has a Review Score of 9.2 (9.159) out of 10, based on 9 reviews in the last 2 years. Over all time Bhakti Shyama Care Centre has 11 reviews.

Overall Experience

  • 6
  • 4
  • 0
  • 0
  • 1

Date Published

11
4
4
9
2

Review from T P (Grandson of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the first month of stay here, my grandmother has settled in well. She seems to be receiving good care and the staff are treating her well. I hear that she is eating well and being cooperative when taking instructions from staff, i.e. when going for shower/getting dressed etc.

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Review from Shivam P (Grandson of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Bhakti Shyama Care Centre has been great. Our grandma has received exceptional care. The manager is absolutely brilliant. The staff have been very caring and accommodating to our grandma. We, as a family, are very grateful and glad she's under the care of the manager and her team.

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Review from Mandy P (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, very friendly, warm greetings. My mother has been looked after 100%.

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Review from Bela P (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in this care home for three years. We have a wonderful relationship with the carers and the manager. The care for my father is excellent and I am so grateful for the peace that the carers give us every time we come to visit Dad. The food is plenty and varied and my father enjoys
it.

Reply from Amit Patel, Business Manager at Bhakti Shyama Care Centre

Thank you so much for sharing this heartfelt feedback! We are truly delighted to hear that your father-in-law has had such a positive experience at our care home over the past three years. It's wonderful to know that the relationship with our carers and the manager has made such a meaningful impact and brought you peace of mind. Our team takes great pride in providing excellent care and creating a supportive environment for residents and their families. We're especially pleased that your father enjoys the variety of meals - we aim to make mealtimes enjoyable for everyone. Your kind words mean a lot to us and will be shared with our staff to let them know their dedication is appreciated. If there's anything more we can do to continue supporting your family, please inform the team at Bhakti Shyama who will be happy to assist.


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Review from Sailesh M (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my mother. Delicious, tasty, freshly cooked vegetarian food served every day and all day along with good activities and a religious atmosphere. Excellent care provided by the nurse. Wish her a well-deserved holiday and safe journey back home and waiting to welcome her back
to the UK to continue her service here. Many thanks to all staff. Kind regards.

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Review from O D (Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care support is very well provided, linguistic skills are good and mainly the environment is very good as it gets you connected to your roots as where you were born and you feel at home in this care home here in the capital city of England.

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Review from J D (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Bhakti Shyama have always (and continue) to take great care of my mother. They understand her as a person and know her requirements very well. The manager consistently and lovingly reviews Mum and her medication. They take all the family's opinions into consideration.

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Review from R S (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the carers need to be trained on a regular basis. One member of staff needs to be in touch with a member of the family with updates.
Some staff are not suitable to be carers, lack of training.

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Review from J P (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care is given to residents.
Carers work very hard.
Management is excellent.
The only thing is my father's room needs to be addressed - the carpet needs to be replaced and the ensuite needs to be refurbished and mould-free.
Other than this, Bhakti Shyama takes effort in the job they do
and the service they provide.
The food is also very good.

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Review from R B (Son-in-law of Resident) published on 26 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Although my mother-in-law's placement started off with clear expectations and high hopes, unfortunately, these were unmet in many ways. On the face of it, this nursing home appeared to be welcoming and caring but within an incredibly short space of time, it became apparent this was not the case. The
healthcare assistants are mostly friendly and appear to be largely keen to do a good job. However, there seems to be reticence and complacency on the part of the leadership and management team. The most dedicated people seem to be a husband and wife, both trained nurses who are, unfortunately, only agency staff.

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Review from B P (Grandson of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother moved into Bhakti in the spring of 2016.


Bhakti provided an exceptional level of care. All the carers were very professional, caring and carried out their duties with a smile.


My Grandmother often commented positively on all aspects of her care and was particularly happy with the

meals provided. From September 2016 my Gran's health started to deteriorate due to age and Bhakti continued to maintain their high care standards and support us as a family by assisting us with hospital appointments.


I would like to thank the entire Team and Management at Bhakti.


Keep up the good work!


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Current Review Score: 9.2 (9.159)

Overview of Review Score

The Review Score of 9.2 (9.159) out of 10 for Bhakti Shyama Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.259 for Bhakti Shyama Care Centre is calculated as follows: ( (54 Excellents x 5) + (31 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 108 Ratings = 4.259

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bhakti Shyama Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Bhakti Shyama Care Centre

What types of Care is Bhakti Shyama Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bhakti Shyama Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Bhakti Shyama Care Centre have?

There are 25 Single Rooms.

What are the Facilities & Services at Bhakti Shyama Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bhakti Shyama Care Centre to the centre of London?

3.9 mile(s) as the crow flies, distance by road may be significantly further.