Nicholas House

147 Lent Rise Road, Burnham, Slough SL1 7BN
Submit a Review
9.5 12 Reviews
  • Nicholas House, Slough
Nicholas House is a care home offering quality care.

The home aims to provide the best possible care, comfort and happiness to meet the individual and special needs of every guest.

Nicholas House is registered to provide personal care for up to 30 older people, male or female and the registration includes providing care for the older person and people with mild dementia. Accommodation is situated on three floors, which are served by a passenger lift. All rooms are single with en suite facilities, television and telephone points, a call bell system and profiling beds.

Residents are encouraged to bring small items of furniture, photographs and pictures to personalise their rooms.

Nicholas House has two lounge areas, a large dining room and a beautiful conservatory area overlooking a large private garden. There are specialist baths and wet rooms. Accommodation can be offered on a short or long term basis.

The home has its own Physiotherapist who is at the home twice a week for group and individual work.

Family, friends and other visitors are welcome at all times. Nicholas House is staffed 24 hours a day by a well-trained and motivated team.

Show Nicholas House on the Map

Care Provided by Nicholas House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Abbeyfield Maidenhead Society Ltd
  • Person in charge
  • Lynda Salter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Nicholas House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,565 – £1,775
    • Self-Funded Residential Dementia Care £1,560 – £1,775
    • RESPITE Self-Funded Residential Care £1,610 – £1,610
    • RESPITE Self-Funded Residential Dementia Care £1,610 – £1,610

  • Hotel costs and care costs are included in our advertised fees including Physio therapy Local authority fees will be calculated on an individual basis.
  • (these prices are only a guideline, please contact Nicholas House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Nicholas House Reviews (12)

9.5

Nicholas House has a Review Score of 9.5 (9.519) out of 10, based on 7 reviews in the last 2 years. Over all time Nicholas House has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
1
6
7
5

Review from D N (Son of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring. There is a range of activities my mum find rewarding, with the caring staff. We are always made welcome when visiting. The atmosphere is so friendly. The home manager is always available and has given support to our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move Mum to this care home due to the previous home could not take her anymore because of her mobility issues. We were quite apprehensive to move her again. We came to visit Nicholas House as an option, and we were very impressed with the commitment of the staff, particularly one lady, she
has gone above and beyond to ensure Mum's needs were taken care of, and the staff can't do enough for her. She is always included in activities and joins in and feels included in the community of the home - can't recommend this home enough. Thank you for caring for Mum.

Reply from Lisa Hunter, Marketing and Digital Executive at Nicholas House

Thank you so much for taking the time to give us this positive feedback. It means such a lot to all our staff to know we are doing a good job and that our residents and their families are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for about two months, and I can praise the staff that the care they provide is outstanding. My mum is being very well looked after.
Management is a very good team and treats Mum with respect, especially one member of staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z G (Cousin of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazed by the activities offered to my relative. The food is absolutely amazing. The staff are very helpful and always smiling. Nothing is too much trouble.

Reply from Lisa Hunter, Marketing and Digital Executive at Nicholas House

Thank you so much for your positive review of Nicholas House, we do our best to make everyone feel welcome and looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony B (Husband of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run establishment, safe and clean for residents and health matters are dealt with in a professional way. Plenty of activities during the day. I find that in the meals department food is sometimes served on flat plates. Alzheimer's/dementia patients find this difficult as they cannot cope with
cutting up food and the food ends up spread across the table. Food in small portions, cut into bite-size pieces in a bowl so they can use a spoon or fork is much better for them to cope with. Also, they are not as quick and take longer to finish a meal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane G (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nicholas House are brilliant. Our Mum has been here almost a year and she is very happy. She is well cared for, the food is excellent, lots of varied activities and entertainment so all residents can join in. It's spotlessly clean. In-house physio for those that need targeted help as well
as visiting physio for those that wish to take part in seated exercise. Hairdresser comes fortnightly, chiropodist about every 8 weeks. Staff were happy for Mum to have her own bedding, chairs and ornaments from home in her room, making the transition from her own home a bit easier for her. Her clothing is washed and cared for daily. GP visits weekly and residents can be put on the list to be seen at the request of relatives as well as staff. Our mum needs 24-hour assistance. Not only could we not have provided this in her own home, we would not have been able to provide the stimulation she receives at Nicholas House. To know she is happy and in safe hands has given us peace of mind.

Reply from Lisa Hunter, Marketing and Digital Executive at Nicholas House

Thank you so much for taking the time to give us this positive feedback. It means such a lot to all our staff to know we are doing a good job and that our residents and their families are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Nicholas House in April 2023, following 3 months in another home we were not happy with. Nicholas House is great and we feel safe leaving Mum in their hands. Nice clean, bright environment, specially built for purpose. Carers and staff are really nice. Food is great, restaurant quality
and I often have lunch with Mum, which I pay a small donation for. Loads of entertainment and outings. Mum gets taken to shops, garden centres and coffee a couple of times a week. Exercise classes. Physio. GP visits weekly. There’s a hairdresser who comes once a fortnight and a chiropodist.
My mum is prone to falls and broke her neck, which is why she decided to go into a care home. Unfortunately, she has recently broken her hip, we couldn’t fault the care when she came out of the hospital. Especially so as they have their own physio meaning she could leave the hospital as soon as possible. We’ve seen people arrive unable to walk and a couple of weeks later they’re walking with a frame.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst this is dated December 2022 it relates to the period May to December 2022.
Mother went into care as she was unable to cope with single living and had become withdrawn and wasn't eating properly.
All the staff have been superb in their care, dedication, and encouragement that helped mother
regain weight and come back to being herself.
They are always approachable and helpful, encouraging to residents through interactive activities, trips out etc.
Unfortunately, we lost mother in Jan 2023 but during her last few months of her life she was happy and this was due to everyone from the management, kitchen, cleaners, carers. and all the other support staff.
I personally cannot commend this care home highly enough and have no hesitation in recommending them.

Reply from Janet Fevrier, General Manager at Nicholas House

Thank you so much for your review it is important to us to know that your Mother was happy and enjoyed her time with us. We are sorry for your loss, she was a great character and will be missed at Nicholas House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra W (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in to Nicholas house for 4 weeks to see if it suited her needs.
After about 2 weeks she has decides she a wants to live there.
The staff are great friendly, caring and talk to the residents like friends.

Reply from Janet Fevrier, General Manager at Nicholas House

Thank you so much for your review, we are so glad that your mother is so happy and decided to stay with us. We have amazing staff and it's lovely to hear that they are appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an amazing experience for my father. The staff were, on the whole, very attentive, caring and considerate. The hygiene was outstanding in the home and the patients were always well presented. The catering was fantastic with lots of variety and an excellent chef who brought so much joy
to the residents. The downfall was the brand new van that rarely went on outings and no replacement for the activities coordinator for months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mareda W (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nicholas House is a very caring facility. It has the resident's interest at heart. All residents are cared for in a professional manner. A wide range of activities are provided for the residents to participate in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter-in-law of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedicated team of staff from the local community are highly committed to providing excellent care to residents. Very calm, welcoming atmosphere and management, continuously improving activities and facilities.
Excellent, well run, modern, purpose built home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Nicholas House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Nicholas House is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Nicholas House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Michele

Michele Valimaa

Job Title: General Manager

Joined: 2013

“I have been working in care for the last 15 years. I started off in Home Care, which I found rewarding but wanted to do more and have more time with Residents. When Nicholas House opened it was time to make that move. I started here as a Care Assistant doing days and nights and worked my way up to Senior Carer, then care Supervisor which gave me the opportunity to pass on my experience to the new staff.


I was then offered the post of Deputy Manager in April 2018. I enjoy my job – we have a good staff team here and all work well together.”


Michele Valimaa – General Manager of Abbeyfield Maidenhead


Marina

Marina Morgan

Job Title: Home Manager

Joined: 2024

After leaving school I went to college to study dance, growing up I had always wanted my own dance studio. But when my sister was diagnosed with Multiple Sclerosis, she asked me to look after her, she didn’t want strangers in her home, so I quit studying dance to look after her. It was a difficult time, one day I was studying dance, and the next I was being taught how to peg feed/hoist/change incontinent pads.


When my sister passed away, I wanted to continue my career in the care industry and have since managed residential care and nursing homes. In 2012 I became a registered care home manager for a local care home; working hard and always managing to achieve “good” CQC ratings and finally “outstanding” in responsiveness.


Over the years, I have studied hard and completed courses in Dementia, Parkinson's, Medications, and Mental Capacity, and completed my Level 5 in Leadership and Management for Adult Care (RQF).


The home I was working in was sold and I made the decision to apply for the role of Deputy Manager at Nicholas House in May 2024. I have since been promoted to Home Manager.


Being part of The Nicholas House Team is like being part of a big family. The General Manager, Michele, staff and residents have shown me so much support and kindness.


Hazel

Hazel Deveille

Job Title: Executive Assistant

Joined: 2022

I started working at Nicholas House in March 2022, before which I had a long career in the education sector. I started initially as the Receptionist and Administration Assistant and am now the Executive Assistant for Nicholas House, which I feel means I do a little bit of a lot of different things!


I support admin across all departments in the home, so I get to know everyone really well. It will usually be me who answers the phone, the door or responds to email enquiries which often means I am the start of everyone’s journey at Nicholas House – residents, families, and staff.


I very much enjoy welcoming everyone to the Nicholas House family.


Frequently Asked Questions about Nicholas House

What types of Care is Nicholas House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nicholas House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nicholas House have?

There are 30 Single Rooms.

What are the Facilities & Services at Nicholas House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nicholas House to the centre of Slough?

3.8 mile(s) as the crow flies, distance by road may be significantly further.