Diamond House

Bewcastle Grove, Mowmacre Hill, Leicester LE4 2JW
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9.4 24 Reviews
  • Diamond House, Leicester
Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life.

A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff training programme keeps standards high.

Many individual and group activities are encouraged to support independence, with full respect for culture, background and religious beliefs.

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Care Provided by Diamond House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Wilkinson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Diamond House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • Local Authority funding accepted
  • (these prices are only a guideline, please contact Diamond House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


Diamond House Reviews (24)

Total of 24, showing 1-20
9.4

Diamond House has a Review Score of 9.4 (9.362) out of 10, based on 16 reviews in the last 2 years. Over all time Diamond House has 24 reviews.

Overall Experience

  • 13
  • 9
  • 1
  • 0
  • 1

Date Published

24
3
9
16
8

Review from Dian S (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a fantastic care home which my father stayed in for just over 12 months before he passed away. He arrived in a distressed state after a hip operation, limited mobility and early stage dementia. Immediately the staff took care of him, showing great patience and empathy with his situation. They
ensured he was comfortable there ate regularly and was always on top of his medication. Our family experience with the home and staff was very good. We received regular updates on how my dad was doing and if there were any issues they contacted us. They were truly amazing in his final week when he needed constant care and attention. An excellent location for people who need residential care. The staff are amazing. I would highly recommend.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for sharing your heartfelt experience. We're truly sorry for your loss and appreciate your kind words about the care your father received. Your recommendation means a lot to us.


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Review from Jason N (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Shocking from the day he was first moved in, everything was stressful to get anything done and saw some disturbing scenes, told social services about them and had meetings there with them, excuse after excuse, then my dad was attacked and left with a bad wound on his left arm. They refused me access
to take him to accident and emergency and waited 48 hours until my dad's wound was infected to ring an ambulance. Before that they told social services and myself it was just a scratch which my dad had done by scratching himself which was not the case at all, said the hospital staff and was hospitalised for nearly two weeks. There is now a safeguarding investigation going on. My dad was seriously injured, this care home is absolutely shocking and should be put under special measures.

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Review from Margaret B (Wife of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit every week and are always treated by cheerful polite staff. We have nothing negative to say about my husband's care, thank you so much. He seems very comfortable and we do not get a lot of sense out of him as the dementia has now set in. I still feel guilty about putting him in a care home
but at 81 years I could not cope with him. Getting old is no great shakes I can tell you. I am so impressed with the staff at the care home and nothing seems too much trouble for them. I would definitely recommend the care home to anyone.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind feedback. We're glad to hear that your husband is comfortable and well cared for and that the staff have made such a positive impact. We appreciate your trust in our care.


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Review from Donna J (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to experience better telephone communication with mum. When I am unable to visit mum I like to give her a call. Getting through to the main office during office hours is good. However, getting put through to the upstairs lounge is not good often I have to hang up. Weekends are almost impossible
to get through over the phone.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your feedback. We're sorry to hear about the difficulty in reaching your mum by phone. We understand how important it is to stay connected, and we'll look into improving our telephone communication. Kind regards


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Review from Alan P (Husband of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home does there best with difficult to deal with residents. All the residents seem fairly content with the daily care that they receive. It would be easy to criticise certain things that happen but my wife is being looked after 24 hours a day and I could not do that with her at home, and
I have tried. I sometimes feel that my wife is bored with life in the home but as she is asleep a lot of the day I am not sure how it is possible to involve her in any activity to keep her awake in the day so that she would sleep better at night. I cannot fault the medical care from the doctor who visits every week and seems to address all the complaints promptly. The hairdresser is first class and the chiropodist is excellent, overall fairly satisfied.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your feedback. We understand the challenges in engaging residents who are often tired during the day and will continue to assess ways to support her in the best possible way.


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Review from Lynda R (Sister of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit to Diamond House I am always greeted by very friendly staff who always have the time to stop to answer any questions I may have. The atmosphere is very welcoming and relaxed and the relationship between the staff and residents is very positive and the staff relate to the residents with kindness
and understanding, recognising their individual needs. My brother is extremely happy at Diamond House has a very good relationship with all staff and is never pressurised into anything he does not want to participate in.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind feedback about Diamond House. It's wonderful to know that your brother is happy with his tailored care. I will pass your kind sentiments to our home team. Kind regards,


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Review from G P (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Diamond House show a high level of compassion and care to my mum. They encourage her to take part in daily activities and help her to socialise with the other residents. Which has helped to keep her emotionally well. There is a real emphasis on it being her home and making her feel this
way as it is a big change for her and us with her living in a residential unit. The staff are always very welcoming and all engage well with my mum and have a good understanding of how to calm her if she is anxious. This includes the kitchen staff, maintenance people and cleaning staff alongside the main workers and seniors. It has been a hard process having to accept I could no longer care for my mum but the staff at Diamond House have made this process so much easier and I am grateful for all that they do to support and care for her.

Reply from Rahi Joshi, Marketing Associate at Diamond House

We understand how difficult this transition can be, and we're grateful that we've been able to make it easier for you and your mum. Thank you for your trust and support.


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Review from D P (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who are looking after my mother very well indeed. The accommodation is also very nice along with the rooms. The food variety is also second to none. We moved my mother from another care home into Sapphire House my mother is very happy and contented.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your lovely feedback about Sapphire House. We're delighted to hear that your mother is happy with our tailored care. Your kind words mean so much to us


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Review from Diane W (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since late April and as a family we feel she has improved all round greatly. All the staff are very caring and management/admin staff are approachable at all times. The only reason I have not given 5 stars is that sometimes laundry items have not been returned and sometimes
I have taken items home as washing has returned still stained. My mum tends to be too tired to participate in activities, but I have witnessed the team's hard work to create stimulation for residents. It is first class.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for sharing your feedback. We're pleased to hear that your mum has shown improvement and that you've found the staff to be caring and approachable. Your input is valuable, and we're committed to ensuring your mum continues to receive the best possible care.


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Review from C N (Partner of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Diamond House I am greeted by very friendly staff, all very pleasant, and I get offered tea or coffee, and a slice of cake. Often when I am in my partner's room they knock on the door to ask if everything is okay and if there is anything he wants. My partner cannot praise them enough he
is really happy at Diamond House.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for recognising our team's efforts, it is our pleasure to know you both have settled in and are happy with the tailored care. Our team maintains a high-quality standard of care at all times. I will pass your kind sentiments on to the home team, I am sure they will be happy to know this!
Kind regards.


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Review from J J (Daughter-in-law of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all staff at Diamond House for their care, attention and love for Mum. She arrived about six weeks ago after a very lengthy stay in hospital. The consistency and kindness of the care have without doubt helped her to settle quickly into her new home. She looks very well, feels
safe and is enjoying the social aspects of eating together and the daily activities. After a year of very poor health, it's a big relief to her family to see her so well and happy now. We hope she has many years at Diamond House enjoying life.

Reply from Rahi Joshi, Marketing Associate at Diamond House

It is our pleasure to care for your mum, we appreciate your feedback and thank you for recognising the team's hard work. We ensure to maintain high standards of care at all times. I will share your kind words with the team.
Kind regards.


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Review from S L (Brother of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, are very satisfied with our brother's care at Diamond House. He has been there for just over a year now and the care he has received is excellent.
It helps that he is an easy going man but you can feel the affection that the staff have for him.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your brother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from F I (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother continues to settle in and seems more content with her surroundings. She is eating and sleeping well. She no longer asks to go home. Her room is outstanding and meets all her needs. The staff and overall atmosphere is excellent.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from V S (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy with Dad's care. He always seems happy and secure. The staff are always there to help when it is needed, always pleasant and friendly.

Reply from Rahi Joshi, Marketing Associate at Diamond House

It is our pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


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Review from M H (Wife of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly and helpful. They are informative about residents and are very approachable. I can see it is sometimes difficult with shortages of staff but they always do their best and are willing to answer any questions.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind words. We are happy to know you are satisfied with the tailored care for your loved one and our team works hard to ensure the best standards of care are maintained in the home at all times. I will pass on your sentiments to the home team.


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Review from I D (Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always there and happy to assist in anything you need to do. I am very happy and content here. I enjoy the activities and socialising with the friends that I have made here. I enjoy reading so I sit in my bedroom sometimes as it is comfortable and peaceful. I always feel included by all
staff. I always feel safe and secure.

Reply from Rahi Joshi, Marketing Associate at Diamond House

The Minster team is happy to help always, thank you for sharing your experience with us. It is our pleasure to have you with us and ensure to maintain the best standards of care at all times.
Kind regards.


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Review from Diane B (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Reviews are always subjective and no two cases are the same. I know when I was looking for a care home for my mum the more reviews I could read the better because they were from people who would be in the same situation as myself.
My mum was residing in the Sapphire Unit which is a new part of Diamond
House so the overall appearance of the home and rooms is fresh and modern. The food is very good and there is always a freshly baked homemade cake each day. I got to know a lot of the staff and most of them were caring, kind individuals and my mum had a good relationship with a few of them in particular.
However her stay was not without incident and when these issues were raised with the management, criticism was not taken well. I didn't see or get asked for input into a care plan and there was no wish to work through the issues that had occurred. If you are prepared to put up and shut up then this is a perfectly acceptable home. If not then I suggest you look elsewhere.

Reply from Jankee Patel, Head Office at Diamond House

We take all feedback very seriously. My apologies that your experience was not what you had hoped for, although it is reassuring that you say the staff were caring, kind individuals and your mum had a good relationship with them. The care and well-being of our residents are always our principal priority. We are also glad your mum enjoyed the food and the appearance of the home. We are addressing the concerns highlighted.


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Review from Joanne A (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only spent 18 months at Diamond House but she loved everything about it from her lovely bedroom to the staff and especially the delicious meals.
The carers were so friendly and looked after her so well and always kept me informed of any changes.
Her last few days were very quick but they
couldn't have done more to make her comfortable and were very supportive of the family.
I would highly recommend this care home to anyone.

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Review from Carol W (Niece of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very caring and helpful and my uncle seems to be well cared for. If there is a problem with him, they always contact me.

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Review from Debra B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and caring with residents.


Very friendly place.


The food is excellent.


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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.362 for Diamond House is calculated as follows: ( (108 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 188 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Diamond House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Diamond House

What types of Care is Diamond House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Diamond House provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Diamond House have?

There are 74 Single Rooms.

What are the Facilities & Services at Diamond House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Diamond House to the centre of Leicester?

2.5 mile(s) as the crow flies, distance by road may be significantly further.