Diamond House

Bewcastle Grove, Mowmacre Hill, Leicester LE4 2JW
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9.4 24 Reviews
  • Diamond House, Leicester
Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life.

A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff training programme keeps standards high.

Many individual and group activities are encouraged to support independence, with full respect for culture, background and religious beliefs.

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Care Provided by Diamond House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Wilkinson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Diamond House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • Local Authority funding accepted
  • (these prices are only a guideline, please contact Diamond House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site parking


Diamond House Reviews (24)

Total of 24, showing 21-24
9.4

Diamond House has a Review Score of 9.4 (9.362) out of 10, based on 16 reviews in the last 2 years. Over all time Diamond House has 24 reviews.

Overall Experience

  • 13
  • 9
  • 1
  • 0
  • 1

Date Published

24
3
9
16
8

Review from Sandra O (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Diamond House for the last eight months and we have total peace of mind that he is being well cared for and looked after. The home is friendly and well run, the food is marvellous and the staff are brilliant and treat everyone with respect. They involve family members with special
days. We went to a fabulous bonfire party which we all thoroughly enjoyed. The staff made sure all the residents who wanted to participate were kept warm and encouraged to join in with the festivities. Our dad really likes it here and we can't thank the home enough for all they have done and continue to do for our dad.

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Review from Robert K (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is Brill!

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Review from Philip F (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Diamond House for approximately 4 months. She was admitted with dementia. The home is decorated with dementia in mind. The staff are all brilliant and professional with a very caring outlook for all residents. The food is very good. The grounds and the house cat give it a very
homely atmosphere. I was worried about my mum going into a home but the management and staff at Diamond House have reassured me. The home lets residents be independent but with help at hand if needed. There are numerous activities that the staff involve the residents in, including painting, Bingo and singing to name just a few. The staff make the residents feel that it is their home. The home also embraces visitors and invites are extended to special occasions such as firework night street parties etc.

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Review from Norman G (Son of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Diamond House since June 2017 and absolutely loves it. She settled in immediately and has made many friends, enjoys the company, and likes to get involved in most activities organised by the staff at Diamond House. A lot of what they do relating to activities is also good exercise
and great fun for all the Residents. We have seen a vast improvement in my Mum's welfare and very happy that she is being well looked after at Diamond House. All the Staff are very helpful and always have time when we need to discuss anything. I would have no hesitation in recommending Diamond House to anyone.

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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.362 for Diamond House is calculated as follows: ( (108 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 188 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Diamond House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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