Most are surprised at the care, comfort and dedication that residents receive.
Sandra G (Daughter of Resident)
The whole place is filled with care and love!
Callum Y (Son of Resident)
The care provided is excellent and the support given on a daily basis is of the highest standard
Sheila S (Daughter of Resident)
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. De Brook Lodge is pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
De Brook Lodge has plenty of onsite parking for visitors.
De Brook Lodge has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time De Brook Lodge has 65 reviews.
Review from D C (Grandson of Resident) published on 6 December 2024
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Reply from Clare Sheehan, Careline Advisor at De Brook Lodge
Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your grandmother receives at De Brook Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.
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Review from Anne R (Daughter of Resident) published on 1 October 2024
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Reply from Clare Sheehan, Careline Advisor at De Brook Lodge
Thank you for sharing such positive feedback about our home. At De Brook Lodge, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.
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Review from Pamela H (Daughter of Resident) published on 29 February 2024
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Review from Christine W (Daughter of Resident) published on 6 December 2023
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Review from Lucie C (Friend of Resident) published on 17 November 2023
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Reply from Charlotte Jackson, Customer Care Administrator at De Brook Lodge
Thank you for taking the time to write a review. We are hugely proud of the team at De Brook Lodge and we are glad that it shows!
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Review from K S (Daughter of Resident) published on 17 August 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you for the kind words. We understand that, alongside the care your loved one receives, the communication with loved ones is a priority. We’re so glad both you and your mum are getting the support you deserve.
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Review from P M (Son of Resident) published on 14 August 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you for taking the time to write such a lovely review, we will absolutely make sure the team member gets the recognition she deserves!
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Review from Paul D (Son of Resident) published on 2 August 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you for your lovely review. It’s wonderful to hear that one of our team has had such a fantastic impact on you and your mother-in-law, it’s wonderful to hear one such praise for our team member and we will absolutely make sure that your kind words are passed on. We are so pleased that your mother-in-law is settled and happy with us at De Brook Lodge.
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Review from Gillian O (Daughter of Resident) published on 21 July 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you for taking the time to write such a lovely review, we are glad that we were able to make the whole process as smooth as possible for your mum and yourself.
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Review from G A (Daughter of Resident) published on 10 July 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
What lovely words, we know all our teams always do their best for all our residents but we love to hear about our shining stars and the amazing bonds that are created between our carers and residents. Our team is absolutely what sets us apart from other homes and we can’t wait to share this feedback with everyone at De Brook Lodge. Thank you!
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Review from J K (Daughter of Resident) published on 9 May 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you for your feedback. Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation. We believe your concerns have now been addressed by our Regional Director and Home Manager at De Brook Lodge, but should you wish to discuss anything further, please call our friendly Customer Care Team on 0113 465 4000 or email hello@idealcarehomes.co.uk.
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Review from Paul F (Son-in-law of Resident) published on 27 February 2023
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Reply from Charlotte Jackson, Customer Care Administrator at De Brook Lodge
Thank you for leaving a review, it’s good to see we make such a good first impression that carries through the whole home.
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Review from A P (Daughter of Resident) published on 12 January 2023
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you so much for your kind words. We always aim to deliver the complete package for our residents and we are so pleased that we could meet your expectations and live up to your naturally high standards. Our open-door policy is essential for making residents and their families feel safe and reassured and, as you quite rightly point out, we certainly have nothing to hide. We hope to welcome your father back for any future respite needs or even just for a cuppa.
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Review from Anne H (Friend of Resident) published on 28 November 2022
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Reply from Terri Kidd, PR Executive at De Brook Lodge
Thank you for leaving this kind review for the team at De Brook Lodge. Our activities coordinators love to encourage our residents to take part in a variety of activities every day, and we hope you feel welcome to join in too! We’ll be sure to pass along your lovely message.
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Review from B G (Daughter of Resident) published on 4 November 2022
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Reply from Charlotte Jackson, Customer Care Administrator at De Brook Lodge
Thank you for leaving these kind words for the team at De Brook Lodge. We understand how difficult choosing a care home can be for our residents and their families, so it's fantastic to hear that the team has been able to help your mum, and we hope she is enjoying living with us. Thanks again!
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Review from John M (Son of Resident) published on 27 October 2022
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Reply from Terri Kidd, PR Executive at De Brook Lodge
It’s wonderful to see such positive feedback for the team at De Brook Lodge, thank you! Our team always take the time to get to know our residents and their families – we believe this is key in providing person-centred. We’re so glad that your loved one is taking advantage of the full activities program, please don’t hesitate to let the team know if he would like to take part in any specific activities or trips out. Thanks again!
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Review from David P (Husband of Resident) published on 18 August 2022
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Reply from Terri Kidd, PR Executive at De Brook Lodge
We really appreciate this lovely feedback for De Brook Lodge. It’s great to hear that you feel confident in the care provided in the home, and we hope you continue to enjoy your visits. Thank you.
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Review from Valerie B (Daughter-in-law of Resident) published on 12 November 2021
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Reply from Rebekah Steward, Customer Care Team at De Brook Lodge
Thank you for taking the time to review De Brook Lodge and for your kind words. We pride ourselves on providing the highest standard of care for all of our residents and it is so nice to hear that you have had such a positive experience with your mother-in-law moving into the home. It is so important to us to ensure the families are supported just as much as the residents to adjust to this new chapter of their lives. I will be sure to pass on your lovely comments to the team at De Brook Lodge.
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Review from L W (Friend of Resident) published on 7 April 2021
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Reply from Rebecca Selkirk, PR Executive at De Brook Lodge
Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
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Review from R C (Daughter of Resident) published on 9 March 2021
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Reply from Rebecca Selkirk, PR Executive at De Brook Lodge
Thank you for kindly taking the time to write a review of De Brook Lodge and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.
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The Review Score of 9.8 (9.815) out of 10 for De Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for De Brook Lodge is calculated as follows: ( (110 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for De Brook Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Oct 2021
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Job Title: Home Manager
Joined: 2022
As a dedicated healthcare professional, Alan has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked at HC-One since 2022, Alan closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Alan remarked:
“It is a privilege to care for vulnerable members of our communities. My favourite thing about being a Home Manager is being able to support the staff team, residents and relatives”.
Alan has also achieved much outside of work, with his proudest achievement being completing the UK's highest sky dive at 15,000 feet. Alan also enjoys travelling around the world:
“I love to travel and have visited many countries, and I have even spent some years living abroad.”
Job Title: Front of House Manager
Joined: 2023
Alison is the Front of House Manager at De Brook Lodge
Job Title: Care Manager
Joined: 2022
Amy is the Care Manager at De Brook Lodge.
Job Title: Lifestyle Manager
Joined: 2018
Danielle plans lots of exciting activities for our residents.