De Brook Lodge

110 Irlam Road, Flixton, Manchester M41 6NA
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9.8 65 Reviews
  • De Brook Lodge, Manchester
De Brook Lodge offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at De Brook Lodge pride themselves on making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at De Brook Lodge is relaxed, safe and enjoyable. All 52 bedrooms are en-suite wet rooms and feature a flat screen TV, DVD player, mini fridge and wifi.

De Brook Lodge is proud to be rated as 'Good' by the Care Quality Commission (September 2020).

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

Care Provided by De Brook Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alan Eyres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Brook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. De Brook Lodge is pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking
  • De Brook Lodge has plenty of onsite parking for visitors.


Total of 65, showing 1-20
9.8

De Brook Lodge has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time De Brook Lodge has 65 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Very please with the care my relative receives and is an outstanding home. All the other residents seem to be happy and all staff are very attentive to their needs. Glad to know my grandmother is looked after to a very high standard.

Reply from Clare Sheehan, Careline Advisor at De Brook Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your grandmother receives at De Brook Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Overall Experience  Overall Experience 5.0 out of 5

De Brook Lodge is an outstanding Care Home. I have never worried about my mum being a resident, I had 100% trust that she would be looked after with care and dignity. There were various activities on offer together with outings. Mum never wanted for anything, the staff attended to her every need and
were extremely vigilant with her as she became more frail. All the staff, from Management down, knew their clients and their specific needs. All staff could be seen in the lounges chatting to their residents. Visitors were made to feel welcome and there was always a smile on staff faces. I cannot recommend this care home enough.

Reply from Clare Sheehan, Careline Advisor at De Brook Lodge

Thank you for sharing such positive feedback about our home. At De Brook Lodge, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.


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Overall Experience  Overall Experience 5.0 out of 5

In summer of 2023, I visited De Brook Lodge without an appointment. Immediately, I was welcomed warmly by the front of house manager and, after an initial informal chat, was able to have a look around. My first impression was all the staff are so caring, the residents are able to engage in organised
and stimulating activities if they wish and it was spotless. The manager is so friendly and approachable and goes out of his way to make your loved one feel very at home. The nursing manager is also friendly and very knowledgeable about her job, giving little tips on how to approach what is often a very hard decision to make. All the nursing staff went out of their way to make my mum's first week a very positive experience, everyone seems to know her name and who she is, even if they don’t work directly with her. I can only say that De Brook Lodge really is a home from home and I can relax a little knowing I’ve done the best for my mum and that she is in a safe and caring environment.

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Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with my mum's care at De Brook. There are plenty of activities and opportunities to talk to staff. My mum seems to have taken to it very well and has barely noticed that her surroundings have changed since she moved from her own home in October. I have no worries about
leaving her each time I visit, as I know she is safe there.

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Overall Experience  Overall Experience 5.0 out of 5

After having several managers in a very short space of time, De Brook Lodge is much more settled since the new team has taken over. Always a smile on their faces and literally can't do enough for you when needed.

Reply from Charlotte Jackson, Customer Care Administrator at De Brook Lodge

Thank you for taking the time to write a review. We are hugely proud of the team at De Brook Lodge and we are glad that it shows!


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Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very kind and friendly. They have kept me updated on how my Mum is settling in and have been very supportive. I feel my Mum is being well cared for and receiving excellent support. The care home feels very homely whatever time of day I visit. I am very grateful.

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you for the kind words. We understand that, alongside the care your loved one receives, the communication with loved ones is a priority. We’re so glad both you and your mum are getting the support you deserve.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has recently resided at De Brook Lodge on the ground floor. All staff are very friendly. One staff member in particular (team leader) made us as a family very much at home nothing has ever been too much trouble for her and she always goes above and beyond for everyone, this lady definitely
deserves recognition. Food always looks delicious and new kitchen units look excellent. Thank you.

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you for taking the time to write such a lovely review, we will absolutely make sure the team member gets the recognition she deserves!


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Overall Experience  Overall Experience 5.0 out of 5

Finding a suitable care home was very difficult for our family, but De Brook Lodge ticked all the boxes. My mother in law moved in recently and honestly we cannot be more pleased with our decision. It is a lovely home with even more lovely staff who go the extra mile to make residents feel comfortable
and cared for. The young lady with blonde hair who is the senior on the ground floor especially impressed me. She clearly excels in her role as leader but also is not afraid to do the dirty work which was a surprise. All staff on ground floor are well drilled and all residents are extremely well looked after. It is clear this lady inspires those around her. My mother in law loves being here and we as a family feel safe and secure that she is being looked after correctly. Thank you De Brook Lodge.

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you for your lovely review. It’s wonderful to hear that one of our team has had such a fantastic impact on you and your mother-in-law, it’s wonderful to hear one such praise for our team member and we will absolutely make sure that your kind words are passed on. We are so pleased that your mother-in-law is settled and happy with us at De Brook Lodge.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful place, amazing staff who are always on hand to help. Settled mum and myself with the move and given guidance and advice throughout. Food is great and mum is encouraged to eat and drink. Would highly recommend

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you for taking the time to write such a lovely review, we are glad that we were able to make the whole process as smooth as possible for your mum and yourself.


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Overall Experience  Overall Experience 5.0 out of 5

My dad resides at DeBrook Lodge. My brother and sister-in-law found this fantastic elderly placement/care home. The staff are warm, welcoming and friendly (all staff). I'd like to thank all the staff on the ground floor but one person, in particular, I would like my gratitude to go to (she's a star).
My
dad and this staff member seemed to hit it off straight away, my dad is happy and took a shine to her, her company, compassion, care and professionalism are a credit to her hard work and dedication.
I myself feel extremely happy that he has struck a bond with this staff member and all other staff. My dad is happy, I'm happy.
The establishment is lovely with recent new kitchens and lovely dining areas.
If I needed to be cared for I would go to De Brook Lodge I think it's a happy home. Thank you all.

Reply from Terri Kidd, PR Executive at De Brook Lodge

What lovely words, we know all our teams always do their best for all our residents but we love to hear about our shining stars and the amazing bonds that are created between our carers and residents. Our team is absolutely what sets us apart from other homes and we can’t wait to share this feedback with everyone at De Brook Lodge. Thank you!


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Overall Experience  Overall Experience 4.0 out of 5

The management are very approachable and friendly and nothing is a problem. My mother is very happy with her surroundings and always says the staff and food are lovely. She is comfortable and feels secure. In my opinion, at times it is obvious there is a shortage of staff, basic tasks are sometimes
performed, cleaning of rooms is poor and sometimes care is lacking ie showering often, this is not consistent. Some chatting and music and tv sound would help the residents feel more at home.

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you for your feedback. Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation. We believe your concerns have now been addressed by our Regional Director and Home Manager at De Brook Lodge, but should you wish to discuss anything further, please call our friendly Customer Care Team on 0113 465 4000 or email hello@idealcarehomes.co.uk.


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Overall Experience  Overall Experience 5.0 out of 5

On walking into De Brook Lodge you are greeted with a lovely warm welcome. This carries on throughout the home. The care my mother-in-law gets from all the staff is 100%. It's such a lovely, friendly, warm home.

Reply from Charlotte Jackson, Customer Care Administrator at De Brook Lodge

Thank you for leaving a review, it’s good to see we make such a good first impression that carries through the whole home.


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Overall Experience  Overall Experience 5.0 out of 5

The reason why I chose De Brook Lodge as temporary respite for my father is simple. Firstly, I was welcomed with an open-door policy, by the manager, to have a look around without an appointment. Confidence there's nothing to hide. The decor is fresh, clean, open and inclusive. Staff naturally shared
their lived experiences of family members, past and present, enjoying living here. The rooms are equivalent to hotel standards. The care and supportive considerations from staff to residents are effortlessly observed. A totally inclusive care home.

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you so much for your kind words. We always aim to deliver the complete package for our residents and we are so pleased that we could meet your expectations and live up to your naturally high standards. Our open-door policy is essential for making residents and their families feel safe and reassured and, as you quite rightly point out, we certainly have nothing to hide. We hope to welcome your father back for any future respite needs or even just for a cuppa.


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Overall Experience  Overall Experience 5.0 out of 5

Today I visited a friend on the second floor. There were four lovely staff on duty, but the activities coordinator was outstanding in the way she interacted with the clients, encouraging and praising them as they played a game and including the non-participating clients as well. She was polite, enthusiastic
and professional too. Well done!

Reply from Terri Kidd, PR Executive at De Brook Lodge

Thank you for leaving this kind review for the team at De Brook Lodge. Our activities coordinators love to encourage our residents to take part in a variety of activities every day, and we hope you feel welcome to join in too! We’ll be sure to pass along your lovely message.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has had to be discharged with no accommodation because the previous home we had chosen would not take her due to her needs, even though they previously said they would. We went to De Brook Lodge where they were kind and extremely helpful and one staff member, in particular, showed us great
empathy and compassion. Mum has now been residing at De Brook for three days and we have continued to experience a high level of attentiveness.

Reply from Charlotte Jackson, Customer Care Administrator at De Brook Lodge

Thank you for leaving these kind words for the team at De Brook Lodge. We understand how difficult choosing a care home can be for our residents and their families, so it's fantastic to hear that the team has been able to help your mum, and we hope she is enjoying living with us. Thanks again!


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Overall Experience  Overall Experience 5.0 out of 5

The home is very modern, has brilliant facilities and always smells fresh throughout.
Nothing seems too much trouble for any of the staff, De Brook Lodge really has a homely atmosphere.
It's lovely to see the staff have time to interact with residents and get to know them all on an individual basis.
I
have met with the new care manager and he seems very resident focused, he took the time to talk me through my family member's care plan to make sure it informed the staff of his likes and dislikes and full insight into his history i.e. growing up, family life and work life to build a profile that the care staff can use to interact with him.
The activities in the home are always taking place and my family member is always keen to talk me through what's been happening and what's coming up.
I am very grateful to De Brook Lodge and would highly recommend it to anyone who is looking for full-time care.

Reply from Terri Kidd, PR Executive at De Brook Lodge

It’s wonderful to see such positive feedback for the team at De Brook Lodge, thank you! Our team always take the time to get to know our residents and their families – we believe this is key in providing person-centred. We’re so glad that your loved one is taking advantage of the full activities program, please don’t hesitate to let the team know if he would like to take part in any specific activities or trips out. Thanks again!


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for eight months. The staff are very caring and provide good information. Since Covid-19 restrictions have lifted, I and my family, get full access to her, which is a help to us the family, plus help in the care home with her wellbeing.

Reply from Terri Kidd, PR Executive at De Brook Lodge

We really appreciate this lovely feedback for De Brook Lodge. It’s great to hear that you feel confident in the care provided in the home, and we hope you continue to enjoy your visits. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved family member is a massive decision as there are so many factors to consider. From the start of our search, De Brook Lodge stood out as the right place for us. A major factor was that it was purpose-built as a care home so it was very spacious and light and the facilities
offered were just what we were looking for, for my mother in law. We found the staff, every single one of them, to be kind, caring and considerate, often going well beyond what was expected of them and this was a major comfort for our family. We would wholeheartedly recommend De Brook Lodge to anyone.

Reply from Rebekah Steward, Customer Care Team at De Brook Lodge

Thank you for taking the time to review De Brook Lodge and for your kind words. We pride ourselves on providing the highest standard of care for all of our residents and it is so nice to hear that you have had such a positive experience with your mother-in-law moving into the home. It is so important to us to ensure the families are supported just as much as the residents to adjust to this new chapter of their lives. I will be sure to pass on your lovely comments to the team at De Brook Lodge.


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Overall Experience  Overall Experience 5.0 out of 5

A friend of mine has recently had a stay at De Brook Lodge and the feedback was wonderful. The staff were attentive, warm and caring, the food excellent and beautiful homely surroundings. I would highly recommend.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Overall Experience  Overall Experience 5.0 out of 5

The staff, all of them without exception, are caring, compassionate, understanding and we have total confidence and trust in their care of my mum. The home is warm, welcoming, clean and creates a 'home' from 'home' with the framed photos and homely touches. There is an overwhelming feeling of calm and
kindness. Relatives are kept well informed at all stages and cared for with tea, food and time to chat.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review of De Brook Lodge and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for De Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for De Brook Lodge is calculated as follows: ( (110 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Brook Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Alan

Alan Eyres

Job Title: Home Manager

Joined: 2022

As a dedicated healthcare professional, Alan has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One since 2022, Alan closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Alan remarked:


“It is a privilege to care for vulnerable members of our communities. My favourite thing about being a Home Manager is being able to support the staff team, residents and relatives”.


Alan has also achieved much outside of work, with his proudest achievement being completing the UK's highest sky dive at 15,000 feet. Alan also enjoys travelling around the world:
“I love to travel and have visited many countries, and I have even spent some years living abroad.”


Alison

Alison Hadley

Job Title: Front of House Manager

Joined: 2023

Alison is the Front of House Manager at De Brook Lodge


Amy

Amy Moon

Job Title: Care Manager

Joined: 2022

Amy is the Care Manager at De Brook Lodge.


Danielle

Danielle Aikenhead

Job Title: Lifestyle Manager

Joined: 2018

Danielle plans lots of exciting activities for our residents.


Frequently Asked Questions about De Brook Lodge

What types of Care is De Brook Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does De Brook Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does De Brook Lodge have?

There are 52 Single Rooms.

What are the Facilities & Services at De Brook Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is De Brook Lodge to the centre of Manchester?

6.5 mile(s) as the crow flies, distance by road may be significantly further.