De Brook Lodge

110 Irlam Road, Flixton, Manchester M41 6NA
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9.8 65 Reviews
  • De Brook Lodge, Manchester
De Brook Lodge offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at De Brook Lodge pride themselves on making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at De Brook Lodge is relaxed, safe and enjoyable. All 52 bedrooms are en-suite wet rooms and feature a flat screen TV, DVD player, mini fridge and wifi.

De Brook Lodge is proud to be rated as 'Good' by the Care Quality Commission (September 2020).

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

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Care Provided by De Brook Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alan Eyres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Brook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. De Brook Lodge is pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • De Brook Lodge has plenty of onsite parking for visitors.


De Brook Lodge Reviews (65)

Total of 65, showing 21-40
9.8

De Brook Lodge has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time De Brook Lodge has 65 reviews.

Overall Experience

  • 53
  • 9
  • 2
  • 0
  • 1

Date Published

65
2
2
11
54

Review from Barbara S (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy at De Brook Lodge. The staff were very caring and kind. The atmosphere created made it feel like home. The food was very good. Activities were good and anyone could join in if they wanted. I would recommend this care home.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review, we really appreciate you taking the time to share your experience with us. We aim to make our homes a secure and safe place for our residents to live whilst making a real difference to the lives of our residents. We will ensure the team receive your message.


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Review from Angela G (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident for 2 and a half years, and always been very comfortable. Prior to Covid-19, De Brook provided many activities for the enjoyment of residents. The past months have been extremely challenging for both staff and management that they have risen to the task and have continued
to provide a high standard of care.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review of De Brook Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Julie H (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only been here a week but is so happy. Staff are amazing. So pleased to have found a lovely place.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you so much for reviewing our De Brook Lodge home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Sue J (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief it was when De Brook Lodge was recommended to me by a close friend, whose mother had been there for a year. The time had come when my 90-year-old mother needed more help than family and a care agency could offer them in their own home. After a short time, it was obvious the care was second
to none. Every phone call made by me or family and friends was always met with a friendly approach and nothing has been too much trouble. The staff have even let me video call on their own phones every day, which has been a godsend during the stressful settling-in period. The care shown by every member of staff has been exceptional. Well done De Brook Lodge.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review of De Brook Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from N P (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

De Brook Lodge is my mum's home. My mum took ill; I received a call from the home, an ambulance was called, I received a second call from the home - it's an emergency. I was met at the door and rushed through to be with my mum. The three senior carers were amazing - very professional and caring in a
very difficult situation. They were all efficient, calm and attentive to me, my mum and ambulance crew. De Brook Lodge is a super care home; everyone is friendly, caring and works as a team.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you so much for your kind words regarding our De Brook Lodge home and staff. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Anthony H (Friend of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had been in De Brook Lodge as a resident for only a relatively short time, however the care given and love shown is second to none. The way the management of the home responded to the safety of the residents when covid came, was exceptional. Can't recommend enough.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review of De Brook Lodge and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from J L (Friend of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A cherished family friend has been in De Brook for the past few months. The quality of care has improved this ladies physical condition. However, the most improvement can be seen in this ladies mental health. She now has company to talk to. The staff are very caring and attentive. The standard of the
food is excellent and freshly cooked every day.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you so much for your review of De Brook Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Philipa W (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From July 2019 to present-day. My mother moved into De Brook Lodge after a lot of long stays in hospital. We made the decision after visiting the home and we knew straight away this was for Mum. Its open-door policy, very modern amenities and lovely meals. The manager and staff go above and beyond and
so so compassionate such an amazing place. Thank you.

Reply from Rebecca Selkirk, Communications Team at De Brook Lodge

Thank you so much for your review of De Brook Lodge. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Simon H (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred for safety measures in the middle of the COVID crisis. After visiting other similar establishments, it was apparent that the welcome, staff and facilities at De Brook Lodge were excellent. In the face of the restrictions, they were able to facilitate a difficult and emotional
experience to ensure that we were reassured that Mum would be well care for. The welcome was excellent with all relevant staff being brought to meet her, interact and make her feel settled. The ongoing contact had been professional, excellent, and above all caring - we couldn't ask for more.

Reply from Rebecca Selkirk, Communications Team at De Brook Lodge

De Brook LodgeThank you for kindly taking the time to write a review of De Brook Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.


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Review from Christine (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When they told us Mum had to go into a care home it was upsetting but expected and Mum was quite resigned to the idea. I visited every care home in Urmston and De Brook was by far the best for Mum. Lovely staff, very friendly and caring. They take great care and keep me informed of everything regarding
Mum. We are more than pleased with the care Mum has. Would highly recommend De Brook Lodge.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review of De Brook Lodge and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from M F (Son of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with De Brook Lodge is excellent. Communication between them and our family is excellent. Mum was unsure about going into a care home, but her safety became paramount. Mum was taken to De Brook Lodge for assessment. We are now hoping she can stay there as she has settled in there, and
the care and attention give to her by all members of staff are brilliant. On one occasion, when Mum was feeling a bit low, one of the staff even suggested doing a video call, which we did, and it cheered her up immensely. We cannot praise De Brook Lodge enough for all they have done for our Mum.

Reply from Rebecca Selkirk, PR Executive at De Brook Lodge

Thank you for kindly taking the time to write a review of De Brook Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from John W (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and really helpful, friendly staff. Before my mother arrived, the room was freshly decorated and they allowed me to put her belongings, some furniture and her own TV into the room so that when she arrived she was surrounded by her familiar possessions.
One of the carers was buddied
up with my mother to make her feel at home, show her around and meet people - they were happy to adapt the agenda to suit my mum's pace.
The only slight glitch was that my mother had a special diet and it took a little while for the kitchen and staff to get used to her needs, otherwise the food was very good.

Reply from Wayne Jones, Home Manager at De Brook Lodge

Thank you very much for your kind words, I shall share these with the staff team.


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Review from Heather C (Daughter of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and concern received from every member of staff has been incredible.
Everyone from the kitchen staff to the home manager has formed a great relationship with my mum in 3 months. The care staff are fabulous, I have no concerns about the care at De Brook.
There are a large number of activities
and outings along with events that the family can attend.

Reply from Samantha Blair, Customer Care Advisor at De Brook Lodge

Thank you so much for your review of De Brook Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Callum Y (Son of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have taken so much stress from the family, I know my mother is safe and extremely well looked after. The whole place is filled with care and love!

Reply from Samantha Blair, Customer Care Advisor at De Brook Lodge

Thank you so much for your lovely review about our home and the De Brook Lodge team. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Sandra G (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise De Brook Lodge enough. Mum is well cared for even it totally confused with her life - always clean, clothes always matched well, food choices excellent, fed and watered regularly throughout the day. Plenty of varied outings and in house entertainment, families are included in events. Would
and do recommend De Brook to people regularly. Most are surprised at the care, comfort and dedication that residents receive.

Reply from Samantha Blair, Customer Care Advisor at De Brook Lodge

Thank you so much for your kind words regarding our home and staff. We are so pleased to hear how well your mum is being cared for and that she is enjoying the daily activities and entertainment. Your recommendation means a lot to us and all the staff at De Brook Lodge will be delighted to hear such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Sheila S (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Assessor called to see Mum, she was very caring and informative and Mum was put at ease. Mum felt very secure and safe. The care provided is excellent and the support given on a daily basis is of the highest standard, within a warm and friendly environment.

Reply from Samantha Blair, Customer Care Advisor at De Brook Lodge

Thank you so much for your review of De Brook Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. It is comforting to hear that your mum feels safe and secure and I am sure the staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Norman L (Nephew of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care throughout my Auntie's stay.
Grateful thanks for all her care from her family.

Reply from Kristyna Hunt, Communications Executive at De Brook Lodge

Thank you for taking the time to review our home. Feedback is extremely important to us and we will ensure that your kind words are passed to the whole staff team at De Brook Lodge.


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Review from C R (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum passed away here recently. She was made very comfortable and Mum seemed happy here.

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Review from Sheila K (Friend of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly. He is happy with his care at De Brook. He is always well looked after with personal care, is clean with clean clothes. The staff are always helpful, friendly and talk to residents. The food is good and plentiful, drinks and biscuits are provided throughout the day. The room
is kept clean and tidy. There are activities provided. There is a hairdressing salon in the building.

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Review from Stella P (Sister of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Showed concerns about brother not walking in usual way and speech not clear. Ambulance called, taken to Salford. He was accompanied by a member of staff, who, to my relief "took charge". Brother was examined on 3 different occasions by 3 different doctors, at one time I carried out the examination!
Member of staff answered all their questions in a professional manner, she also organised brother's removal from trolley to chair and made sure he was able to use urinal bottle.
She was cheerful and communicative with brother and has a good sympathetic manner. I was, am, very impressed but this is the manner of most of the staff - professional, caring, human!

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for De Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for De Brook Lodge is calculated as follows: ( (110 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Brook Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Alan

Alan Eyres

Job Title: Home Manager

Joined: 2022

As a dedicated healthcare professional, Alan has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One since 2022, Alan closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Alan remarked:


“It is a privilege to care for vulnerable members of our communities. My favourite thing about being a Home Manager is being able to support the staff team, residents and relatives”.


Alan has also achieved much outside of work, with his proudest achievement being completing the UK's highest sky dive at 15,000 feet. Alan also enjoys travelling around the world:
“I love to travel and have visited many countries, and I have even spent some years living abroad.”


Alison

Alison Hadley

Job Title: Front of House Manager

Joined: 2023

Alison is the Front of House Manager at De Brook Lodge


Amy

Amy Moon

Job Title: Care Manager

Joined: 2022

Amy is the Care Manager at De Brook Lodge.


Danielle

Danielle Aikenhead

Job Title: Lifestyle Manager

Joined: 2018

Danielle plans lots of exciting activities for our residents.