De Brook Lodge

110 Irlam Road, Flixton, Manchester M41 6NA
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9.8 65 Reviews
  • De Brook Lodge, Manchester
De Brook Lodge offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at De Brook Lodge pride themselves on making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at De Brook Lodge is relaxed, safe and enjoyable. All 52 bedrooms are en-suite wet rooms and feature a flat screen TV, DVD player, mini fridge and wifi.

De Brook Lodge is proud to be rated as 'Good' by the Care Quality Commission (September 2020).

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

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Care Provided by De Brook Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alan Eyres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Brook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. De Brook Lodge is pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • De Brook Lodge has plenty of onsite parking for visitors.


De Brook Lodge Reviews (65)

Total of 65, showing 41-60
9.8

De Brook Lodge has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time De Brook Lodge has 65 reviews.

Overall Experience

  • 53
  • 9
  • 2
  • 0
  • 1

Date Published

65
2
2
11
54

Review from Susan M (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is with great regret that I feel the need to write this review. I am extremely disappointed in how De Brook Lodge cares for people with advanced dementia.
They advertise that they are caring for older people and also dementia care.
However, when this becomes too challenging they decide that they
can no longer meet a person's needs.
This means that when somebody is very vulnerable, they are forced to leave De Brook.
When we chose De Brook as a care home for our family member, we thought that they would be safe and cared for until they sadly would pass away.
This is not the case and three years on, we are in a position that we need to find an alternate provision. This is not helpful or appropriate to the person with dementia. We feel that this will have a devastating impact and our family member will become even more confused and upset. This may result in the death of our family member.

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Review from T M (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just before Christmas my mother had a fall and over Christmas had a bug, so has been quite poorly. The staff have been excellent, firstly chasing discharge information from the hospital (who are normally excellent) and then providing the correct care and attention she needed.
Her recovery has been
slow (as you would expect at that age) but the staff give her the right amount of constant care and attention including dietary review.
She has recently had another stumble but with staff on hand no serious injury was sustained and we were informed immediately.
We are sad to see the manager is leaving and hopefully the transition will be seamless.
My brother, sister and I are full of praise for this establishment and all concur that this is the best 'home' for our mother.

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Review from Martin J (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is a failing care home due to the poor local management and the ineffective/non-existent Regional and Senior management. The holding company culture is one of profit over care - despite the 'mission statements' on their website.The evidence of this is to be found at this care home, where 'cost'
in form of staff is minimised in order to protect the 'bottom line'.
The caring staff generally do their best for residents but
a) they are understaffed (carer/resident ratios are at times a severe safety issue)
b) appropriate training is limited
c) shift patterns and rotas are not in the resident's interests
d) high levels of 'churn' (good staff move on)
e) Resulting in over-reliance on 'Agency staff' - particularly at weekends (when management fails to be present)
f) motivation and morale is poor and reflected in the demeanour of most staff


Over the 10 months my mother was a resident, none of the concerns the family raised with local and regional management - were dealt with.


Reply from Claire Smith, Office Manager at De Brook Lodge

Thank you for informing us of your concerns. Your comments are of the utmost importance to us and we will ensure that we rigorously and comprehensively investigate the matters you raise. In order for us to fully understand and complete a thorough investigation, we would like to meet with you urgently to discuss your views further. Please contact Claire Smith at Ideal Carehomes Head Office on 01332 907 981 to arrange an appointment to meet with our Regional Director at your earliest convenience.


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Review from Frank G (Friend of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. The manager has just left but we have been told that a new manager will be starting in February. The receptionist is always there to greet you with a happy face and the care manager who is standing in until the new manager starts has always been very helpful and approachable. The care staff
are always very helpful and always on hand to help if I need them. The food always smells so nice, although I have never tried it, my friend says they enjoy it. It could do with a few bits here and there to make it look more like a home but other than that I have no issues and would recommend this to anyone who asks

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Review from Tracie B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into De Brook Lodge in December 2016. From day 1, the staff and management have been fantastic with our mum. They treat her with dignity and respect and when there have been times when she has had to go to hospital, they deal with everything until we can get there. My mum has put on a little
weight (for the better) due to the fabulous food the residents get and her social life is definitely better than mine with lots of activities taking place on a regular basis. We as a family are very happy.

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Review from Denise C (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. With excellent manager and extremely caring staff.

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Review from Rod F (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

De Brook Lodge provides a modern, well-maintained environment in which the residents live. The rooms are spacious, clean, as is the home generally. The carers carry out a multitude of tasks with sensitivity despite what is to an outsider, challenging circumstances that the residents sometimes present.


Due

to the majority of the residents having dementia type symptoms, the residents who do fortunately have their mental facilities can find it a lonely experience - in that there are few people on each of the 3 floors with whom a conversation can be had.
Some care homes group such residents together as opposed to them being spread over 3 floors in order to promote social interaction. This doesn't seem to be the case in De Brook.

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Review from D H (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at several care homes for my mum, De Brook outshone every one by far.


I know my mum is well treated and very well looked after.


As a family, we know we have made the right choice. She is very content and loves all the activities and outings, which is very important to us.


All

the staff are lovely and Mum is treated with respect.

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Review from Denise H (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers with dementia and is treated well here. She seems very settled and although her weight goes up and down, the staff always seem to do their utmost to ensure she eats. On the whole, we are happy with her care. Sometimes I feel there isn't enough staff on. At weekends there is no-one
on reception so if it's busy waiting to get in can be an issue. A junior to man the door would help.

Reply from Helen Chermside, Customer Service Executive at De Brook Lodge

Thank you for taking the time to review De Brook Lodge. We are pleased to hear that you are happy with the home and the care provided for your Mother. Ideal Carehomes appreciates all feedback about our homes and would like to confirm that the home is currently fully staffed. If you would like to discuss this matter further, please feel free to contact the Home Manager, who is always available within the home or telephone Customer Services on 0113 385 3570.


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Review from Kay W (Niece of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

De Brook Lodge have provided excellent care and made the transition from home to care so much easier. The care staff have all been of a high standard, both professional and caring in their work but also friendly and always happy to talk to the resident or family.
The management team and front of house
are always helpful, with a smile and kind word.

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Review from Carole K (Sister of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit was during the day in April and was unannounced. There was a birthday celebration and all the staff encouraged all the residents to engage in a sing song and dance.


Management staff got involved themselves and there was a truly happy feeling with everyone enjoying themselves.


Whatever

the resident could do either, clapping, singing, dancing, the staff went around them all and involved them. You could tell by their smiles they were having a good time.

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Review from Clive R (Son of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum is 94 and she has been at De Brook for two or three years. The carers are very good with her. Getting her up in the morning - which is very hard work! Showering her and generally doing everything I can't do.
She is very well fed and looked after and I feel reassured that she's in a comfortable
safe environment. She often says that she's "lucky to be in such lovely surroundings" which are indeed light airy and modern.

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Review from Jennie H (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my mum's individual care needs are catered for to the highest standard at De Brook Lodge. My mum has always had a healthy appetite and enjoyed her food, and the catering is excellent, nutritious varied and appealing, in fact 5 star hotel quality. My mum has always been very creative,
as she spent her working life as a confectioner cake decorator, and the activities programme is numerous, wide-ranging and interesting, which stimulates her, which she thoroughly enjoys. De Brook is 5 star quality in every aspect of a care home and I would have no hesitation in recommending De Brook Lodge to anyone. Everything about De Brook Lodge gives me confidence and reassurance that my mum is well taken care of and is happy, contented and thoroughly enjoying living there.

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Review from Mark U (Nephew of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well placed and an ideal residence for my elderly auntie which has kept her close to her family who live locally in Flixton. It's good to know that my aunt is being cared for and is in a safe environment. The quality of care as seen by myself is second to none. Great understanding and professional
senior management. Highly recommended. Would be very happy to arrange my own stay here if need be. Thank you.

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Review from Michael C (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

De Brooke Lodge is a very happy environment for my mother to live in. Many days spent with cheerful staff who work very hard in sometimes difficult circumstances. Highlights are trips out of which my mother has enjoyed trips to Safari Park, canal, boat trip and a trip to a hotel in Manchester for afternoon
tea. None of these things would happen without staff care and attention and organisation. Thank you.

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Review from Lynda J (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stepping into De Brook Lodge was like entering a four star hotel. The reception area and reception staff were excellent. The decor and cleanliness is of an exceptionally high standard. All of the staff show kindness, friendliness and professionalism at all times and my friend is settling into his new
life very quickly due to their wonderful help and patience. The food is extremely good and is thoroughly enjoyed by my friend at every meal. All the bedrooms are superb and the en-suite bathrooms are fantastic. If in the future I was in the need of a care home I could think of now where better that I would like to live.

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Review from Elizabeth T (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a lot of homes for my father and after seeing De Brook Lodge, we knew that this was the one for him. He is really happy there. He has really changed. He is a different person, much happier.
He has excellent care, enjoys his meals and calls this his home. All the staff are very friendly
and welcoming. You can talk to them about any needs at any time.

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Review from Anne W (Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live at De Brook Lodge. I enjoy living here as my husband has died, I am now not lonely and have lots of friends. My room is lovely and my family can visit as often as they can.

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Review from Kath M (Resident) assisted by family/friend published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers all very kind. They cater for my vegetarian food extremely well. I highly complement the manager and her team. I feel very lucky to be living here. I do feel at times they can be understaffed, which puts pressure on the staff that day. I don't join in activities and that is my choice
and they respect that.

Reply from Helen Chermside, Customer Service Executive at De Brook Lodge

Thank you for taking the time to review De Brook Lodge and for your kind comments about our staff and the level of care you receive. Ideal Carehomes appreciates all feedback about our homes and have been in touch with the Home Manager about your concern over staffing levels at times. She will come and discuss this with you herself. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from H R (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into De Brook in April 2015. The home is just lovely. We chose it with her as it is clean, safe and the staff appeared to be sincere and very caring towards the residents. She has a beautiful room with an en suite bathroom. She has made lots of friends, not just other residents, but the
staff also. They are fantastic and as much as it was a difficult decision to make to get mum into residential care, I know now that it was a good decision. I know she is safe, happy and cared for in a lovely home with truly lovely and caring staff.
De Brook is a beautiful residential care home and the staff are superb. They make sure our mum gets all the things she loves, including her love of wine with her meal and a couple of brandy's and cokes before bed watching TV. I cannot recommend it enough, Its like a five star hotel with lots of love.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for De Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for De Brook Lodge is calculated as follows: ( (110 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Brook Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Alan

Alan Eyres

Job Title: Home Manager

Joined: 2022

As a dedicated healthcare professional, Alan has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One since 2022, Alan closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Alan remarked:


“It is a privilege to care for vulnerable members of our communities. My favourite thing about being a Home Manager is being able to support the staff team, residents and relatives”.


Alan has also achieved much outside of work, with his proudest achievement being completing the UK's highest sky dive at 15,000 feet. Alan also enjoys travelling around the world:
“I love to travel and have visited many countries, and I have even spent some years living abroad.”


Alison

Alison Hadley

Job Title: Front of House Manager

Joined: 2023

Alison is the Front of House Manager at De Brook Lodge


Amy

Amy Moon

Job Title: Care Manager

Joined: 2022

Amy is the Care Manager at De Brook Lodge.


Danielle

Danielle Aikenhead

Job Title: Lifestyle Manager

Joined: 2018

Danielle plans lots of exciting activities for our residents.