De Brook Lodge

110 Irlam Road, Flixton, Manchester M41 6NA
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9.8 65 Reviews
  • De Brook Lodge, Manchester
De Brook Lodge offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at De Brook Lodge pride themselves on making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at De Brook Lodge is relaxed, safe and enjoyable. All 52 bedrooms are en-suite wet rooms and feature a flat screen TV, DVD player, mini fridge and wifi.

De Brook Lodge is proud to be rated as 'Good' by the Care Quality Commission (September 2020).

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

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Care Provided by De Brook Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alan Eyres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Brook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. De Brook Lodge is pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • De Brook Lodge has plenty of onsite parking for visitors.


De Brook Lodge Reviews (65)

Total of 65, showing 61-65
9.8

De Brook Lodge has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time De Brook Lodge has 65 reviews.

Overall Experience

  • 53
  • 9
  • 2
  • 0
  • 1

Date Published

65
2
2
11
54

Review from L M (Relative of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1. Lack of consistent management.
2. Attrition rate high.
3. Lack of awareness of dementia from such staff.
4. Inconsistent level of support from some staff.
5. Not able to use laundry service - do own laundry as clothes lost/destroyed.
6. Handover not aligned with current status of resident.
7.
Weight - measurements missing.
8. Some staff go way beyond their duty/other blatantly not interested.
9. Not correct staff ratio/residents. Residents alone in lounge.

Reply from Helen Chermside, Customer Service Executive at De Brook Lodge

Thank you for taking the time to review De Brook Lodge and bringing these matters to our attention. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. The team at De Brook are aware of your concerns and will be in direct contact with you to discuss measures to prevent future reoccurrence. We apologise that your experience has not met the high standards we set for ourselves on this occasion. . If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from R A W (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole we are happy with the care. Sometimes he smells of urine and so does his clothes. I hope that when the staff know this, they they change and shower. He will tell them that he's had a shower, he can be very persuasive. He has a habit of putting used clothes back in his drawers. I'm sure
the carers are aware of this. My dad is settled there and he only has good things to say about the care home. He's happy so, so are we. Sometimes there seems to be shortage of staff on his floor.

Reply from Helen Chermside, Customer Service Executive at De Brook Lodge

Thank you for taking the time to review De Brook Lodge and bringing these matters to our attention. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. We understand the team at De Brook are aware of this and are in direct contact with you with regards to measures to prevent future reoccurrence. We apologise that your experience has not met the high standards we set for ourselves on this occasion. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities which we hope your father will enjoy. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Alison T (Daughter of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into De Brook in February 2012, I have had peace of mind for her safety and general wellbeing. We have found the overall standard excellent! We are delighted with mums lovely bedroom, the good home-cooked food and wonderful care. Although there seems to be quite a high staff turnover
a shortage on occasions. Somehow a high standard is maintained. I have found the staff to that extra mile to ensure their residents are treated withy the upmost of care an dignity and manage to have fun with them and keep them happy. The laundry is a bit of an issue, clothing disappears especially knickers, but my mum always looks clean and presentable. I have praised and recommended De Brook and its team to many people, and will continue to do so. I think its a terrific place and cannot thank all concerned enough.

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Review from Ian A (Brother of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are reporting for a friend with dementia whom we helped to choose a home last year (2014) whilst she was able to manage with a care package in her own home. We and our friend are happy with the choice and she has settled well. The dementia has progressed but as far as we can tell she feels cared
for in De Brook and is basically happy.

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Review from R W (Nephew of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

De Brook Lodge is a very pleasant and well run care home. The staff are friendly and dedicated. Also hygiene standards seem very high. One thing residents comment on is the quality of the food. All in all I have no complaints.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for De Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for De Brook Lodge is calculated as follows: ( (110 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Brook Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Alan

Alan Eyres

Job Title: Home Manager

Joined: 2022

As a dedicated healthcare professional, Alan has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One since 2022, Alan closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Alan remarked:


“It is a privilege to care for vulnerable members of our communities. My favourite thing about being a Home Manager is being able to support the staff team, residents and relatives”.


Alan has also achieved much outside of work, with his proudest achievement being completing the UK's highest sky dive at 15,000 feet. Alan also enjoys travelling around the world:
“I love to travel and have visited many countries, and I have even spent some years living abroad.”


Alison

Alison Hadley

Job Title: Front of House Manager

Joined: 2023

Alison is the Front of House Manager at De Brook Lodge


Amy

Amy Moon

Job Title: Care Manager

Joined: 2022

Amy is the Care Manager at De Brook Lodge.


Danielle

Danielle Aikenhead

Job Title: Lifestyle Manager

Joined: 2018

Danielle plans lots of exciting activities for our residents.