Park House Care Home

Park Lane, Guisborough TS14 6EP
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Top 20 carehome certificate
9.9 177 Reviews
  • Park House Care Home, Guisborough
Situated in the heart of Guisborough, Park House is a luxurious, purpose-built care home offering residential and residential dementia care to older people.

The home prides itself on its prime location in the market town and was lovingly named by the pupils of St Paulinus RC School in 2011.

With its extensively trained and kind care team, Park House offers a warm and welcoming atmosphere from the moment you walk through the door.

Across the three communities, Park House offers hotel-style décor and furnishings, from the modern reception area to the popular lounges and dining areas.

There are a range of seating areas to choose from at Park House, from quiet corners overlooking the beautiful Guisborough Forest, to spots where Residents can enjoy a board game together, or perhaps a glass of their favourite tipple by the cosy fireplace. The dining rooms are a popular place for Residents to socialise and sample the homemade dishes on the menu.

Residents’ bedrooms are spacious, light, airy and tastefully decorated, with many overlooking the local countryside and Guisborough Forest. All rooms have ensuite wet rooms, and those in the Garden Suite also have direct access to a private patio, where many Residents enjoy sitting in the sunshine, planting flowers, and feeding the birds. Residents are invited to decorate their rooms with treasured belongings and items of furniture, to help Park House feel like a home from home.

Park House provides a varied activities programme, including arts and crafts, baking, local excursions, and entertainment. Residents also enjoy visiting the on-site hairdressing salon, nail bar and cinema room, as well as relaxing in the peaceful communal garden. Themed activity stations are also available and are carefully designed for those living with dementia.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Draper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park House Care Home Reviews (177)

Total of 177, showing 1-20
9.9

Park House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 38 reviews in the last 2 years. Over all time Park House Care Home has 177 reviews.

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Review from Angela E (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Park House continue to take great care of my mum. She has been very poorly recently and they have been warm, caring and very quick to ensure her medical care, food and drink are maintained and checked each day and close liaison with the GP surgery. I feel very relieved that she is so well
looked after. The Manager and Deputy Manager are brilliant, approachable and quick to address any issues, and obviously aware of my Mum's changing care needs. Over Christmas, the team made sure we could spend time with Mum, enabling a family Christmas dinner with her and lovely decorations and activities in the home, it made the day very special. The home is spotless and the food is really good and tailored to Mum's needs. Thank you!

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Review from Marian R (Stepdaughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been at Park House since June 2024, I have found the staff and management easy to talk to, to help sort any problems that are needed (as we haven't been in this situation before) to be solved. Rooms are a lovely size and immaculate. There are choices for meals and drinks, and everything
I have seen is five star. There are plenty of activities and the facilities are exceptional. The overall experience of Park House is amazing, nothing is too much trouble. It is a safe and secure property that I wouldn't hesitate to recommend to anyone.

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Review from Angela E (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Park House continues to take great care of Mum, they are incredibly professional and quick to pick up any issues however small, and very helpful and patient in enabling me to speak with Mum by phone. The home has had some decoration over the summer which looks lovely, the place is spotless,
warm, and very welcoming. Mum loves the food, Sunday lunch and meals. The Manager and Deputy Manager are fantastic, approachable and very quick to pick up any issues. All of the teams are outstanding, carers, housekeepers, and catering.

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Review from Ann G (Wife of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Park House a very caring and friendly place, nothing is too much trouble for management and staff.
My husband is very happy and I don't worry about thinking is he alright as I Know if there is a problem it will be sorted.

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Review from W W (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home, Mum is so settled, and the staff are outstanding from the kitchen to the housekeeping department to the wonderful care staff. Management runs the home brilliantly. Thank you to all 10/10 from me.

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Review from I R (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Park House for a couple of months. Despite him being very reluctant to go into a care home, he has settled in from day one and now absolutely loves it. So much so he asked me to confirm this was now his forever home as he likes it so much. The food is excellent and he enjoys being
able to socialise with the other residents at meal times. He also enjoys the activity sessions as it fills up his day and gives him a social life. The staff are all super friendly and helpful and go above and beyond to make the residents happy and comfortable (even setting up his subscription TV service when the company failed to). Highly recommended!

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Review from Brian T (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in 2021. Each time I cannot fault the care home. Each member of staff from the manager and all the care workers, particularly three members of staff, each of which I can have a bit of banter with, look after my mother with care, dedication and professionalism.
More important
is the view of my mother. She absolutely loves living in the home. She always tells me how caring the staff are and how they are always there to care for her in every way morning, afternoon and night. The food is excellent and the social activities keep her mind and body occupied.

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Review from S E (Friend of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home recently has had some maintenance and decor work done,
when you walk into the home it is just so homely and comfortable, the home is outstanding from the management to the carers, kitchen and domestic,
my friend is so happy and well cared for and always smiling.

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Review from Clare T (Granddaughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home.
My grandpa has settled really well in Park House. All the staff are attentive, friendly and always smiling. Nothing is too much trouble. They are very supportive of his needs and allow him his independence too. The food is lovely, he always tells me how good it's been every day I visit.
The home is spotlessly clean throughout. The entertainment that is on a regular basis is great. My grandpa wouldn't normally get involved but he has been dancing, playing games and is always looking forward to what's coming next.
We couldn't have asked for a better place for him to stay.

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Review from A R (Daughter-in-law of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my father-in-law to Park House he has settled really well. He likes all the staff they are very friendly and look after him well. Nothing is too much trouble for them they really care. I know he is safe and well cared for. He is quite a loner but they have encouraged him to join in with
the activities even dancing and the entertainment lady is wonderful. It is like visiting him in his own home. It is spotlessly clean and the food is excellent. The manager had been amazing and always had time to speak to me on the phone whenever I called. She has provided advice and I have complete faith in her decision-making as she has the residents' welfare at heart. The residents are treated with dignity and respect. All of the staff should be very proud of what they do as I know the care industry gets bad press.

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Review from Rob T (Relative of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife’s grampa returned to Park House, having spent a month here earlier in the year. Thankfully, he is now settled here long-term because this is such a great care home. The staff are always smiling, always positive, always focused on the residents' well-being and on a different level to the staff
at the many care homes he has stayed at over the course of the last 12 months. He has even been dancing with the wonderful entertainment team, something we never thought we would see! He has a new lease of life. Thank you Park House.

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Review from C B (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is the happiest I’ve seen her in so long, she looks so happy and healthy.
She thinks of the staff as her family and continuously tells me how happy she is,
I am so thankful for the manager and her team we are so lucky to have my mum here.
You literally will not find a better caring family
family-orientated home.
The management is always around, she is approachable and very bright which is nice to see, and always smiling which impacts the positive team.

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Review from M M (Daughter-in-law of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House is friendly and welcoming and all aspects of the care, facilities and staff are excellent. I would highly recommend Park House to any other family considering care on a long-term basis.

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Review from M A (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many homes we chose Park House because it has a great first impression and we haven't been disappointed. All the staff are dedicated and provide my mam with great care and mam is very happy here. There are almost daily activities which mam joins in with and looks forward too. They are
all very helpful and nothing is too much trouble.

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Review from K H (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House has been nothing other than excellent in the care and assistance they have provided for my mother. I would not hesitate to recommend the home to anyone thinking about long-term care.

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Review from P K (Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good! Staff really professional!

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Review from G B (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff, friendly atmosphere. Everyone professional. Nice facilities.

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Review from S K (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treat my mum as an individual person with care and attention.
Regard her room as her home with all her personal effects around her.
All staff are helpful to both my mum and her visitors. Care of her mental wellbeing and not just physical ones.

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Review from A A (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Amazing staff.

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Review from O A (Granddaughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, friendly staff. Always clean smelling and tidy with really homely decor. Overall 10/10.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Park House Care Home is calculated as follows: ( (427 Excellents x 5) + (28 Goods x 4) ) ÷ 455 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Frequently Asked Questions about Park House Care Home

What types of Care is Park House Care Home registered for?

Older Person Care, Dementia & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Park House Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Park House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park House Care Home to the centre of Guisborough?

0.6 mile(s) as the crow flies, distance by road may be significantly further.