Park House Care Home

Park Lane, Guisborough TS14 6EP
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9.9 177 Reviews
  • Park House Care Home, Guisborough
Situated in the heart of Guisborough, Park House is a luxurious, purpose-built care home offering residential and residential dementia care to older people.

The home prides itself on its prime location in the market town and was lovingly named by the pupils of St Paulinus RC School in 2011.

With its extensively trained and kind care team, Park House offers a warm and welcoming atmosphere from the moment you walk through the door.

Across the three communities, Park House offers hotel-style décor and furnishings, from the modern reception area to the popular lounges and dining areas.

There are a range of seating areas to choose from at Park House, from quiet corners overlooking the beautiful Guisborough Forest, to spots where Residents can enjoy a board game together, or perhaps a glass of their favourite tipple by the cosy fireplace. The dining rooms are a popular place for Residents to socialise and sample the homemade dishes on the menu.

Residents’ bedrooms are spacious, light, airy and tastefully decorated, with many overlooking the local countryside and Guisborough Forest. All rooms have ensuite wet rooms, and those in the Garden Suite also have direct access to a private patio, where many Residents enjoy sitting in the sunshine, planting flowers, and feeding the birds. Residents are invited to decorate their rooms with treasured belongings and items of furniture, to help Park House feel like a home from home.

Park House provides a varied activities programme, including arts and crafts, baking, local excursions, and entertainment. Residents also enjoy visiting the on-site hairdressing salon, nail bar and cinema room, as well as relaxing in the peaceful communal garden. Themed activity stations are also available and are carefully designed for those living with dementia.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Draper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park House Care Home Reviews (177)

Total of 177, showing 21-40
9.9

Park House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 38 reviews in the last 2 years. Over all time Park House Care Home has 177 reviews.

Overall Experience

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Date Published

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Review from G S (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Park House are diligent, cheerful and caring in their various roles, interacting with residents at every opportunity, even putting away newly laundered clothes in wardrobe etc. The freshly cooked food and drinks served throughout the day are nutritious and very well presented. My mam loves
her weekly visit to the onsite salon and enjoys meeting up with and having fun with other residents during the daily activities. An overall great team, providing comfort, support and friendliness to its residents, my mam, for which our family is very grateful.

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Review from G D (Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My reception was very welcoming and gas remained so for the past 18 months.
One quickly feels safe and relaxed. There is an overall sense of calm, management influence demonstrated by quick response.
The resident settles quickly and bonds confidently.
Management demonstrates skills derived from experience
and compassion emulated by the staff.

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Review from I J (Son of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care and support that the staff have provided at Park House Care Home. The staff and management are helpful and professional along with being welcoming. It is a friendly environment and atmosphere, always a pleasure to visit.

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Review from Vanessa N (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to you and your totally fabulous team for the love and care given to my mother-in-law and for the support, love and care given to myself and her family, especially in her last days.
The compassion, patience, and commitment to caring that I experienced both for her and other residents whilst
sitting with her was totally humbling.
You have an amazing staff team, and thank you simply cannot express the gratitude we feel.
You all do a really difficult but rewarding job that deserves far more than you all actually get paid, and you are truly angels on earth.
For anyone reading this, my mother-in-law was in Park House for three and a half years, and her dementia was challenging. However, the team loved her spirit and took everything in their stride, treating her with love, compassion, humour and dignity. She passed away on New Year's Eve 2023 at peace.
The team are exceptional, and we couldn't have asked for her to spend her last years in a better place.

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Review from Rosie C (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House put on a lovely Christmas for my mother-in-law. They have really looked after her and made her feel very comfortable. The team at the home are fantastic; they look out for each other and together, they give the home a friendly and welcoming vibe.

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Review from Andrew G (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find emergency respite care from my mum when my stepfather suddenly died and I phoned around a number of homes in the local area. I was immediately impressed by the manager and on that basis alone I selected Park House for my mum. I could not have been more fortunate as the manager and her
entire team were just fantastic making my mum feel welcome, secure and really cared for at her most vulnerable time. When it came for my mum to leave Park House it was a real wrench for her as she had settled so quickly and completely, got involved with and loved all the activities and every member of staff knew her and she knew them. We could not have asked for more, and can only hope my mum has a similarly positive experience in her new home.

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Review from Denise M (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently joined Park House Care Home as a resident. She settled in right away and is very happy in her new home. This I'm sure is down to the friendly and cheerful staff, the homely feel that you get when you enter the care home and the attentiveness of all of the staff, from managers
to carers, catering and domestic staff. The home is always decorated immaculately, is tidy and smells fresh and clean.
She is an active resident and enjoys joining in with the activities there on a daily basis. She is more than catered for at mealtimes with a good choice of home-cooked meals and often has seconds at the dinner table.
The importance of knowing your loved one is in a safe and caring environment can never be underestimated. Being a nurse working within the community, I visit many care homes as a health professional and can honestly say that Park House is one of the nicest homes I have visited.

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Review from E D (Great-Niece of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I go and visit the staff are always so caring and extremely helpful. Any problems that occur, they are sorted right away. The staff are so professional at all times and the manager of the care home is friendly and attentive. There are always activities going on no matter what and the care home
overall is extremely clean. I would say the care home does not feel like a care home at all but rather gives off a homely feel.

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Review from Dawn C (Daughter-in-law of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having poor previous experience with other care homes. Park House is outstanding. From day 1 my mother-in-law enjoyed meals in the dining room, enjoying the company of other residents. Something she hadn't done previously for 6 months. She felt comfortable and welcomed straight away by the staff
and management. They alone made it feel like home from home to us and to her. The rooms and furnishings are bright, fresh and clean with brilliant facilities including a hair salon which my mother-in-law enjoyed visiting. Activities and shows were available often and encouraged to participate or watch. Ultimately the care and support we received as a family and to my mother-in-law was unconditional and we are very grateful for that. The dignity and respect given at her end-of-life care is something we will never forget and massively appreciate.

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Review from J G (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Park House has been excellent. I feel that my Mum's care is wonderful, the staff is always receptive to her needs and any requests are addressed quickly. My mum is nonverbal so it's really important that the staff take the time to understand what she needs or desires and the staff at
Park House manage this very well. They treat my Mum with respect and they feel like her friend which is lovely.

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Review from Michael M (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Park House as a resident since June 2022, at first I was very concerned about my mam going into a care home. My main concern was that Mam has been very active and independent all her life but she had been diagnosed with Alzheimer's around five years ago and basically living on her
own had become unsafe. But within a couple of weeks of Mam being in Park House my concerns had disappeared. I believe Mam is in the best possible care home that we could possibly have chosen for her. The care Mam receives is second to none.

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Review from Ann E (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Park House Care Home after it became my mum's home a year ago. I have found the staff really personable and helpful. I couldn’t fault them. My mum’s room is always clean and tidy with her washing back in her cupboards the following day, smelling fresh and clean. Being a regular
visitor I am able to see the quality and variety of foods served. Homemade desserts and fresh vegetables are always on the menu. I can honestly say we made the right choice when we picked Park House to become my mum’s home. I know she is happy and properly cared for. I would have no hesitation in recommending Park House to my friends.

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Review from June B (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Park House for over a year now. She suffers from Alzheimer's, but from first arriving to the present, she has been treated with the utmost respect, dignity, love and care. The staff are absolutely amazing - like one huge family, and that goes out to residents' relatives too; they also
go above and beyond to address any issues I have concerning Mam. I wouldn't want her to be anywhere else.

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Review from Wilma C (Niece of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Park House Care Home for 15 months, in that time he has not complained about the care received, food or any other activities in the home. My uncle has stated that the staff are very nice, friendly and considerate. All aspects of his daily living are well taken care of.
As his next of kin, I agree with him on all of the above. Staff inform me by telephone promptly of any changes made to his care. I would have no concerns in recommending the home to friends and other family members.

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Review from Helen H (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been seriously ill in hospital and we were told she had to go to a nursing home. I rang Park House Care Home and they said they would welcome mum back.
From the day she arrived back home she has improved daily and is now back to her usual self.
The love and care she is shown by every
member of staff is amazing. I, also feel like I am part of the family at Park House and am always made to feel very welcome.

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Review from S A (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the fact that Park House Care Home really is a home-from-home. All the staff are like extended family and nothing is too much trouble. They all take such care of my mother-in-law far better than we would have managed as they understand her needs far better than us.

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Review from Y W (Granddaughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, friendly and great environment. All staff are extremely caring and will go above and beyond where possible. Professional and always clean environment. My nana has also found a friend in the staff and I love the special bond she has with certain members of staff. As a family, we are
very happy with our family member staying in such a lovely care home.

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Review from Cathy S (Friend of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems very happy here. The staff are really great with her and they have lovely laughs with her. I see my friend of ten and all is well with her being well looked after.

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Review from J L (Wife of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Park House in September and we have found it very good. The staff are all pleasant and caring and always have time for the residents. They keep me well informed about his care and any problems are sorted immediately.

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Review from Lorraine C (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident in Park House Care Home at the end of May 2022 we were all made to feel very welcome and nothing was too much trouble for the staff. My father died at the end of July 2022 and I have nothing but praise for the staff on the memory ward who made sure Dad received great care
which, as I lived 300 miles away, was very reassuring They always assisted with making sure we were able to talk to and see Dad using his smart device.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Park House Care Home is calculated as follows: ( (427 Excellents x 5) + (28 Goods x 4) ) ÷ 455 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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