Review from Melanie S (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

My dad has been a resident at Park House Care Home since June 2021, the care has been second to none, he is happy and content and I have peace of mind that he is safe and well cared for. The staff are always polite and helpful.

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Review from Kelly D (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

Very happy with the care my dad has received from all staff during his respite stay. The staff are brilliant with him and clearly understand his needs (he has dementia and Parkinson's). They treat him with great respect and dignity, which is lovely. He has enjoyed his time there. The home is immaculate,

and the food menu is as good or better than hotels/restaurants I have been in. Cannot fault the staff or the home at all; brilliant, and I would highly recommend.

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Review from Rosie W (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Thank you so much to the manager and all the management and staff at Park House Care Home. Your kindness, professionalism and going that extra mile in caring for my dad during his respite stay with you really touched my heart. My dad really enjoyed and appreciated how each one of you took the time to

help, support and make him feel relaxed and that nothing was too much trouble.

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Review from Sheila B (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

Mum came into Park House after being discharged from the hospital. The manager and all the staff are amazing. The transformation in less than 24 hours was unbelievable. Mum’s mental health improved. She has started eating again the food is lovely, she informs me. The care home is lovely and like a hotel.
Thanks

to the manager and her team, my mum is in a much better place now. Finally, after 4 weeks of worrying about my Mum, I can sleep at night. You are a godsend. I am so grateful to you all.

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Review from P T (Granddaughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

My grandma has been a resident here following a hospital stay, from which she, unfortunately, did not recover. The staff treat her with the dignity she deserved throughout her short stay, keeping us as a family fully informed of everything.
In her final week, the staff kept her comfortable and liaised

with the community nursing team when required. Additionally, they cared for us as a family, nothing was too much trouble.

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Review from Christopher W (Son of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience

My Dad has been in here since September 2021, he is so well cared for and happy. What a difference we have seen in him. The home itself is lovely and feels very luxurious but the best thing about this home is the amazing staff, so friendly and professional and they have gone out of their way to reassure

us at every stage throughout the process. Especially two whose care of my dad made me feel comfortable and reassured. I would have no hesitation in recommending this home for your loved one.

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Review from Angela K (Daughter-in-law of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience

After a very difficult decision and placing our dad in a care home, we couldn’t be happier with our choice. He is so well looked after with love and affection, the staff are amazing, so warm, welcoming, professional and kind. They helped put our minds and worries to rest through a difficult time and

supported the family as well as our dad, the dementia care is outstanding! The home itself is spotless, feels luxurious and every little thing has been thought of. It’s amazing to see the difference in Dad, he is so well looked after and I couldn’t recommend Park House highly enough. Thank you everyone at Park House.

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Review from Carole F (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My daughter finally got to see her grandmother after more than 18 months and said she didn't look a day older! Despite her age and frailty, Mum is happy and contented and I have the peace of mind that she is safe and well looked after. She is a long-term resident and the move to Park House Care Home

has undoubtedly not only improved her quality of life, but extended it. I can't thank the staff enough. They have been wonderful for and with her, and to the wider family also.

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Review from Liz R (Daughter-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

A wonderful care home! The staff are amazing, attentive, loving and kind - we have no worries knowing Mum is happy and looked after to a very high standard. Their efforts to care thru Covid-19 and lockdown was selfless. The efforts they went to, to keep residents happy and safe was wonderful.

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Review from Pete G (Son of Resident) published on 21 January 2021
Submitted via Website • Report

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My mum was placed in Park House as a step-down care on discharge from hospital on her journey home as she was in need of reablement to return home. She was treated with care and dignity. She is a very fussy eater but always had nice meals and a choice available. The staff treated her as family and she

enjoyed her stay at what was a troubling time for her.

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Review from Gary S (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

I really can't give enough praise to the whole set up at Park House. Not having time to do any proper research, we chose Park House and I feel we couldn't have picked a better place. Staff are excellent, the place is modern, spotlessly clean with brilliant facilities (hotel-like). I still feel very

lucky that Mam is here as the time leading up to the move was very stressful but made easier by the team.
A special mention about the handling over this pandemic time, it is outstanding, keeping everyone safe and keeping in touch.

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Review from Jacqui S (Daughter-in-law of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

My mother-in-law became a resident here shortly before lockdown. The staff from the very first day have always been such professionals, always showing great care and compassion at all times to both my mother-in-law and to us, a very anxious family. During these past months through this terrible pandemic

the staff have still taken time to keep us in touch with updates on how she is and even arrange video calls to help us keep in contact with each other. The facilities are very clean and modern and there is always a warm, friendly welcome from the staff. My mother-in-law is happy, healthy and it’s obvious to see she is well cared for. As a family we feel so lucky that she so well looked after in such a warm, caring environment; a real home from home.

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Review from David P (Son of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

Very happy my mam is being cared for at Park House. Staff are excellent. Respond to queries quickly and answer any questions. Good at entertaining my mam and arranging for me to FaceTime or Skype call.

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Review from Hannah M (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

I like it very much indeed.

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Review from Fiona W (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience

My 94-year-old father entered Park House in September this year. This was a big upheaval for someone who had been independent up until now. He found it initially hard to settle but the staff took time and care to find out his preferences. His introduction to Park House was made all the more difficult

because of Covid-19 regulations which meant I that I have not been able to visit him. The staff have been very good at letting me know how he is getting on and helping him talk to me over the phone, and installing a telephone which enables him to hear me very well as he is extremely deaf. His room is large and bright with a good size wet room with a shower. He was able to bring in his own bed, armchair, very large book collection and cd collection which has been invaluable to his well-being. Dad is also able to enjoy a bath and never feels rushed now the carers know that he prefers to be as independent as possible. I would recommend Park House - it dispelled my fears of Care Homes.

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Review from Keith D (Son of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience

The care that was given to my mother was outstanding. The staff were amazing, not only to her but to us as well. They kept us informed of any changes in her health. The entertainment was really good, always something going on.
Well done to all.

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Review from Yvonne D (Daughter-in-law of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience

The care that was given to my mother-in-law was outstanding. The staff were amazing, not only to her but to us as well. They always kept us informed of any changes to her health.
The entertainment was really good, always something going on.
We only wanted the best for her and the best is what she

got.

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Review from Sarah C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Since the beginning of the Covid-19, situation Park House staff have been exemplary. My mum has felt safe and loved right through this whole terrible ordeal. And since the day she became a resident here. I only wish we could publicise the positive success of this care home through all of this tragic

event.
Keep up the fantastic work. And thank you so so much.

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Review from Tracy D (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

My mum has been a resident since February 2020 after being diagnosed with Dementia with Lewy Bodies. I cannot fault the care of the home as the staff have been wonderful and so caring. She is now 'end of life', and we couldn't ask for better care. The group should give the staff at this home a bonus

for the wonderful care and dedication they give to all their residents.

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Review from Doug P (Husband of Resident) published on 27 April 2020
Submitted via Website • Report

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My wife has been a resident since February 2020, and she has been extremely well cared for; I don't think she could have been in a better place. All the staff are very caring, and since she started 'end of life' they couldn't have done more for us all.

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