Park House Care Home

Park Lane, Guisborough TS14 6EP
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9.9 177 Reviews
  • Park House Care Home, Guisborough
Situated in the heart of Guisborough, Park House is a luxurious, purpose-built care home offering residential and residential dementia care to older people.

The home prides itself on its prime location in the market town and was lovingly named by the pupils of St Paulinus RC School in 2011.

With its extensively trained and kind care team, Park House offers a warm and welcoming atmosphere from the moment you walk through the door.

Across the three communities, Park House offers hotel-style décor and furnishings, from the modern reception area to the popular lounges and dining areas.

There are a range of seating areas to choose from at Park House, from quiet corners overlooking the beautiful Guisborough Forest, to spots where Residents can enjoy a board game together, or perhaps a glass of their favourite tipple by the cosy fireplace. The dining rooms are a popular place for Residents to socialise and sample the homemade dishes on the menu.

Residents’ bedrooms are spacious, light, airy and tastefully decorated, with many overlooking the local countryside and Guisborough Forest. All rooms have ensuite wet rooms, and those in the Garden Suite also have direct access to a private patio, where many Residents enjoy sitting in the sunshine, planting flowers, and feeding the birds. Residents are invited to decorate their rooms with treasured belongings and items of furniture, to help Park House feel like a home from home.

Park House provides a varied activities programme, including arts and crafts, baking, local excursions, and entertainment. Residents also enjoy visiting the on-site hairdressing salon, nail bar and cinema room, as well as relaxing in the peaceful communal garden. Themed activity stations are also available and are carefully designed for those living with dementia.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Draper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park House Care Home Reviews (177)

Total of 177, showing 61-80
9.9

Park House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 38 reviews in the last 2 years. Over all time Park House Care Home has 177 reviews.

Overall Experience

  • 154
  • 22
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Date Published

177
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140

Review from Susan J (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the girls, who went above and beyond to make a Sunday lunch with our mum so special. As Mum wasn't well enough to go along to the dining room, as we had originally planned, they set up a lovely table in her room for us to enjoy lunch with her together. We all really appreciated their
kindness and attention.

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Review from L L (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with this home, I am happy that mother is here, the staff are kind and very friendly at all times. It's always clean and the food is fine.

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Review from Lizzy N (Friend of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional and welcoming staff. My friend who I visit wanted to come to this home because her husband had been cared for there.

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Review from P B (Daughter-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken care of for 7 years. In this time I cannot fault her care. The management and staff always went the extra mile to make my Mam comfortable and happy. There was always shows and activities going on and plenty of interactive things with residents and staff. Very pleased with the end
of life care 5 star home.

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Review from Alex C (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years of Mam asking me never to put her into "One of those places!", it has been quite a mixture of feelings for me over the last month but the staff here have been absolutely brilliant and Mam settled straight away, she is very happy here, she loves having a joke with the staff, really enjoys
all the activities and I know she is very well cared for. I can't believe the relief and contentment I feel knowing Mam is the happiest she's been for some time.

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Review from V G (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came here last March I have found this home to be excellent. They are caring and helpful, staff. They had lots of events that were great for all residents. It's a clean and pleasant home too.

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Review from J M (Grandson of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support our Nana received from the staff was fantastic, especially in her final days. Also, the support given to our family throughout this time and since.

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Review from W S (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Good management, very good to support residents families. Marvellous entertainment. Nothing is too much trouble. Staff very helpful and seemed well trained.

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Review from B K (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care was exemplary in all respects. She settled quickly, enjoyed meeting neighbours and developed a close relationship with all of the staff who without exception, treated my mother with care and compassion, respected her dignity and went that extra mile to ensure she was comfortable and
contented particularly in her last weeks.

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Review from K A (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Park House is spot on. Top of the pops.

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Review from R L (Son-in-law of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Home always clean, good entertainment with a friendly atmosphere at all times.

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Review from J R (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised and very caring support and care. Excellent range of activities for mam to join in and a genuine effort is made to ensure everyone is involved and enjoys themselves. Good caring atmosphere.

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Review from W B (Son of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after by all the staff and management while she lived here, she was very happy and we as a family can't thank them enough for the care she received at the end of her life.

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Review from T M (Relative of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for a fundraising day and it was lovely. All the staff were welcoming and helped me with where to go.

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Review from N W (Son of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home looked after my mum for 20 months after she had to move from independent living. They did it well. The home is purpose-built - providing a good standard of accommodation. The home is well-led and the staff are caring.

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Review from H M (Resident) assisted by family/friend published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved into Park House. I love everything about it. All of the staff are lovely. I have been made to feel very welcome as I have settled into my new home.

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Review from S M (Son of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with everything here at Park House.

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Review from C M (Daughter-in-law of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently moved into Park House, having moved from another care home. There is no comparison between standards of care, service and facilities. Everything here is excellent. My mother-in-law has been made to feel very welcome and as settled in so well. All members of staff are professional
and more importantly, caring and kind.

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Review from Maria T (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House is a warm and friendly home. My Mam has been here over 3 1/2 years and is extremely happy. The staff are wonderful and the activities for residents are excellent.

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Review from C M (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is always shappy at Park House. Staff are always friendly and helpful and their fundraising is very impressive.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Park House Care Home is calculated as follows: ( (427 Excellents x 5) + (28 Goods x 4) ) ÷ 455 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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