Review from M H (Wife of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and kind. Friends who visit are very impressed with the care home.

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Review from Gordon P (Son-in-law of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Straight to the point, if my mam and dad wanted care I would recommend this place because its home from home, the staff are lovely, can't fault them. Father in law is very relaxed and as best as he is health-wise.

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Review from A P (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

Dad has dementia and arrived at Park House from the hospital in a very confused and agitated state, however within half an hour of him settling in his room he had relaxed and looked just like my "old dad" sitting in his favourite chair at home. Staff have made us as his family feel part of a larger

family and concerns and questions have always been dealt with sympathetically and promptly. Nothing is too much trouble and yes in an ideal world we would love to have dad home but feel that this is now his and our "home from home " where we can all be ourselves.

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Review from Peter S (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My father recently passed away at this nursing home. His care had always been very good but once he was in his final days, the care, understanding and compassion became 2nd to none; in short, excellent.
I would highly recommend this nursing home.

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Review from Geoff M (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

Well run home with enthusiastic and well motivated staff.

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Review from Victoria B (Solicitor of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff very approachable and helpful.

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Review from Heather L (Granddaughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

My grandpa was a resident of Park House for just over 2 years. Right from the beginning he felt settled and content and was treated with dignity by staff. When he was on end of life care the carers were lovely to him - to see their relationship with him, even in his last few days, was very special and

brought some comfort to his family. Thanks for everything, from Grandpa and our family.

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Review from B L (Granddaughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

My grandpa was a resident at Park House for just over 2 years. He settled in quickly and was clearly comfortable and happy in his new home. Park House provided excellent end of life care for my grandpa.
Staff went above and beyond to ensure the best possible care and support was provided for both my

grandpa and family members who visited. Staff provided a regualr and personal contact to my grandpa and treated him with dignity during this difficult period. As a family, we would like to thank and praise Park House for everything they have done for us.

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Review from S L (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

My first visit to Park House confirmed that this establishment far outshines the many others I'd seen and was my first choice for my father's future home. He has been resident for just over two years and has been treated with care, consideration, respect and dignity. My father's health has rapidly deteriorated

and the staff responded professionally and appropriately to accommodate his increasing needs. It is a great relief to his family to know he is so well looked after.

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Review from Marian C (Wife of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

Everyone was helpful and kind for the short period my husband was in Park House Care Home.

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Review from Lynne L (Daughter-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care that my father-in-law has received since being in Park House. The staff from the matron to the cleaners are both professional, caring and friendly. They know which of your relatives is in care and take the time to get to know you also. I am informed immediately of any changes/issues

concerning my father-in-law and have total confidence in the care he's receiving.

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Review from Ian P (Husband of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

Lovely home, staff good.
Food 3 star. Nice friendly atmosphere.

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Review from Richard A (Brother-in-law of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience

We were delighted to take up the room before somebody else. My sister-in-law is terminally ill but due to genuinely caring staff who are constantly passing the open door, making sure she is comfortable etc. I was also very pleased and wish to thank a member of staff who gave me comfort after I came

from the room very upset. She was very caring and sat me down with a cup of tea and a hug which was what I needed as I had lost my wife only a few months before.
I can honestly say that I have no negative thoughts.

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Review from Rob N (Son of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience

My mother was discharged from hospital to Park House as she was not well enough to go home and yet too well to remain in hospital. Staff at Park House showed enormous patience and caring towards Mother at a time when she was quite disorientated due to ongoing delirium. From the start, the staff worked

hard to establish a rapport in what was a quite difficult time. Although Mother will eventually return home as she continues to recover, I and all my family who have visited during her stay would have no hesitation in choosing Park House if long term care became appropriate.

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Review from Carol R (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

I have many friends and relatives who, in the past, have been in care homes so I am able to come to the conclusion very easily that Park House is far superior to any that I have been in.

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Review from Marian G (Next of Kin) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

Every member of staff that we met were cheerful, helpful and very caring towards our dear friend. Always ready to go that extra mile, the carers were, to say the least, wonderful - they are your greatest asset and worthy of such praise. You can be very proud of all of them. I am!

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Review from Derek D (Husband of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

In the main, staff were extremely kind and caring. The food was acceptable and plenty of it. No complaints at all. If things needed "working out" the management did not shirk their responsibilities. The tick boxes below express the family satisfaction with my deceased wife's last few months in the care

home.

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Review from Jacqaueline S (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

Just wanted to say that I am so very pleased to get my Dad into this home. I have heard all about it before my Dad needed to go into care. The home is lovely, but the staff are amazing, not just with the residents but also the family and friends. The staff make a very difficult time a lot easier. Total

professionals in all capacity.

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Review from M H (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for 6 months. We always found staff to be kind, caring and compassionate. All members of the team (management, carers, laundry, cleaning, catering) greeted us with a warm, smile and a friendly welcome. It is a lovely environment and our mother was in such good hands. Special

mention to the activities coordinator and her volunteer sister who always went above and beyond to bring joy to residents and their families.

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Review from B H (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

My husband came into Park House Care Home a short while ago. I have visited him each day and cannot praise the staff enough for their endless effort, support and consideration they have given him and us. The staff are so friendly and cheerful and this to me is what makes a good care home. DEDICATION!

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