Park House Care Home

Park Lane, Guisborough TS14 6EP
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9.9 177 Reviews
  • Park House Care Home, Guisborough
Situated in the heart of Guisborough, Park House is a luxurious, purpose-built care home offering residential and residential dementia care to older people.

The home prides itself on its prime location in the market town and was lovingly named by the pupils of St Paulinus RC School in 2011.

With its extensively trained and kind care team, Park House offers a warm and welcoming atmosphere from the moment you walk through the door.

Across the three communities, Park House offers hotel-style décor and furnishings, from the modern reception area to the popular lounges and dining areas.

There are a range of seating areas to choose from at Park House, from quiet corners overlooking the beautiful Guisborough Forest, to spots where Residents can enjoy a board game together, or perhaps a glass of their favourite tipple by the cosy fireplace. The dining rooms are a popular place for Residents to socialise and sample the homemade dishes on the menu.

Residents’ bedrooms are spacious, light, airy and tastefully decorated, with many overlooking the local countryside and Guisborough Forest. All rooms have ensuite wet rooms, and those in the Garden Suite also have direct access to a private patio, where many Residents enjoy sitting in the sunshine, planting flowers, and feeding the birds. Residents are invited to decorate their rooms with treasured belongings and items of furniture, to help Park House feel like a home from home.

Park House provides a varied activities programme, including arts and crafts, baking, local excursions, and entertainment. Residents also enjoy visiting the on-site hairdressing salon, nail bar and cinema room, as well as relaxing in the peaceful communal garden. Themed activity stations are also available and are carefully designed for those living with dementia.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Draper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park House Care Home Reviews (177)

Total of 177, showing 101-120
9.9

Park House Care Home has a Review Score of 9.9 (9.941) out of 10, based on 37 reviews in the last 2 years. Over all time Park House Care Home has 177 reviews.

Overall Experience

  • 154
  • 22
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Date Published

177
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37
140

Review from G H (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital, it was wonderful to get Dad back to Grace unit at Park House. He improved so quickly and enjoyed the familiar faces and personalised care. To see him smiling again during events organised was priceless.

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Review from John C (Husband of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring and very approachable.
On visiting we are greeted with a smile and warm welcome.
Never before while in care has my wife shown such contentment.
Really been cared for and results are visible.

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Review from Mary L (Friend of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment, helpful friendly staff.
Our friend is very happy living here.

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Review from Frank J (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are clean and comfortable. Staff are kind and helpful. None has ever shown impatience when asked for help especially in getting to the toilet. The menu is varied and naturally cannot please everyone. More choice would be appreciated but this could lead to waste.

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Review from G F (Nephew of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not believe the level of attention to the life of my uncle at Park House. He is given specialist care, has a lovely room and there is so much going on with entertainment, shows and more importantly for my uncle, they have friendship dogs. The staff are welcoming, friendly and knowledgeable, management
are dedicated.

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Review from Joanne W (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father who suffers from dementia and is wheelchair bound has been in Park House since January 2017 and until recently, we have been generally satisfied with his care and with Park House. We are totally self-funding. However, recent developments have alarmed us considerably. An unusually large number
of staff have left or are currently in the process of leaving. They quote management and working conditions as their reasons for departure. These risks are having an unsettling impact on the residents and a drop in the standard of care. There have already been times when insufficient staff are available to attend to my fathers' needs. This has left us very worried. We do hope this situation will be investigated and resolved so that Park House can regain our trust and confidence.

Reply from Clare Sheehan, Careline Advisor at Park House Care Home

Thank you for taking the time to complete a review for Park House. The comments you have made are taken very seriously and the Area Director is completing an investigation into the areas of concern that you have raised and will feed back findings.


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Review from M M (Son-in-law of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, caring staff who go out of their way to make residents/family/visitors welcome and at ease. Lovely facilities with plenty going on.

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Review from Jan W (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home. Greeted by every member of staff with a smile. Colourful, vibrant, imaginative displays everywhere you look. There are games and singing on the top floor, a beautifully equipped hair salon (where I cut my friend's hair).
Flags for the world cup, relative to the occasion.
I have been visiting care homes for many years and this one tops the lot. Well done.

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Review from Julie R (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Park House. Treat my mother exceptionally well. 10/10 for everything.

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Review from Ivy S (Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, I have been there, it is very good indeed.

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Review from Gloria W (Niece of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care assistants made myself, friend and cousin very welcome when we called in to see my Aunt. We all thought Park House was a lovely residence. Clean and comfortable. The residents that we observed looked happy and well looked after. My Aunt was very comfortable and happy, although she does have
her 'moments', the assistants are very caring towards her. My Aunt's birthday is 19th May so we celebrated it a day early.

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Review from G W (Husband of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home offers a view of an impressive building as you approach it from the outside. Lots of windows to give good light for access to and viewing from bedrooms and the lounge. When you enter the care home it presents a grand picture leading to the reception area where you are welcomed by one or
two members of staff on your first visit. A lift at the reception area takes you to the first-floor 'dementia' accommodation, on leaving the lift, you are likely to be greeted by smiling faces. They may be residents or members of staff. After a few visits, the staff will often greet you by your first name and a pleasant smile. What a lovely 'hello' to receive when you arrive to visit. The staff are very caring and attentive towards all residents. Nothing is a problem to them, they get on with what needs to be done with lots of smiles in between. My family and I know that my wife is being well cared for and that she has settled into her new home.

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Review from Jennifer S (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean and modern care home. Couldn't wish for any place any better for my mam to be. Caring, lovely staff.

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Review from Tracey D (Granddaughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been looked after at Park House for the last few weeks and we are all delighted with the care she has received here. The food is exceptional and staff here have a wonderful attitude showing lots of care and compassion. The whole family are very happy that she is here.

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Review from E P (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father has received since moving to Park House in 2016 have been second to none.
The staff who look after him are extremely caring and professional, they have supported him through some long bouts of bad health, ensured all possible was done to aid his recovery and improve his
well-being. Since my dad arrived at Park House he has been welcomed into a caring home, staff have taken time to get to know him, his likes/dislikes and have always provided support to us as relatives through their care and attentiveness.

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Review from Marlene A (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Park House enough for their kindness, support and help my mother received during her stay at Park House. If there was a higher praise than excellent Park House would definitely receive it.

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Review from J M (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House is a friendly home run by polite, happy and very caring people. It is lovely to be greeted by smiling faces 100% of the timer. I love to see a manager that involves herself in events and activities with the residents. The way the staff treat the residents with dignity and respect is second
to none. A fabulous home.

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Review from Rachel M (Relative of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend this care home enough. Staff and the care they provide is amazing and individualistic.

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Review from Mathew R (Grandson of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home's really clean and everyone can't do enough for you.

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Review from Jean B (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visited Park House with my family we were all extremely impressed by the friendly welcome from the staff. The home is clean airy and tastefully decorated. I came here for 2 weeks and stayed for 7. If I ever need rest and respite again it certainly will be at Park House.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Park House Care Home is calculated as follows: ( (417 Excellents x 5) + (26 Goods x 4) ) ÷ 443 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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