Park House Care Home

Park Lane, Guisborough TS14 6EP
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9.9 177 Reviews
  • Park House Care Home, Guisborough
Situated in the heart of Guisborough, Park House is a luxurious, purpose-built care home offering residential and residential dementia care to older people.

The home prides itself on its prime location in the market town and was lovingly named by the pupils of St Paulinus RC School in 2011.

With its extensively trained and kind care team, Park House offers a warm and welcoming atmosphere from the moment you walk through the door.

Across the three communities, Park House offers hotel-style décor and furnishings, from the modern reception area to the popular lounges and dining areas.

There are a range of seating areas to choose from at Park House, from quiet corners overlooking the beautiful Guisborough Forest, to spots where Residents can enjoy a board game together, or perhaps a glass of their favourite tipple by the cosy fireplace. The dining rooms are a popular place for Residents to socialise and sample the homemade dishes on the menu.

Residents’ bedrooms are spacious, light, airy and tastefully decorated, with many overlooking the local countryside and Guisborough Forest. All rooms have ensuite wet rooms, and those in the Garden Suite also have direct access to a private patio, where many Residents enjoy sitting in the sunshine, planting flowers, and feeding the birds. Residents are invited to decorate their rooms with treasured belongings and items of furniture, to help Park House feel like a home from home.

Park House provides a varied activities programme, including arts and crafts, baking, local excursions, and entertainment. Residents also enjoy visiting the on-site hairdressing salon, nail bar and cinema room, as well as relaxing in the peaceful communal garden. Themed activity stations are also available and are carefully designed for those living with dementia.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Draper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park House Care Home Reviews (177)

Total of 177, showing 161-177
9.9

Park House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 38 reviews in the last 2 years. Over all time Park House Care Home has 177 reviews.

Overall Experience

  • 154
  • 22
  • 1
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Date Published

177
5
12
37
140

Review from Elizabeth W (Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Park House on 26th September 2016 as I could not manage at home.
Since moving in I found it to be like home from home.
The facilities are excellent in every way.
Plenty of entertainment and things to do.
The staff are always helpful and friendly.
Nothing is too much trouble to them.
The
food is always very good with plenty of choices on the menu.

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Review from Simon P (Son of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, my father has been treated with respect, dignity and professional care. The home is always welcoming and full of activity.

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Review from Derek C (Nephew of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my aunt has been in the home - and I think she was possibly the first resident - she has been very well looked after and has always been happy here.

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Review from A J (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has lived in the home there have been some difficult times due to illness.
During these times the staff are very caring and nothing is too much trouble for them. We thank them very much.

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Review from A Q (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no negative comments to make regarding Park House. My mother has been a resident her for over a year and I find that nothing is too much trouble for all the staff on the floor.
My mother has always been treated with both respect and good humour, always maintain her dignity.

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Review from Roy W (Husband of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident of Park House for the last 12 months of her life - she had Alzheimer's.
Her treatment was everything we had hoped for.
He was treated with care and consideration - even with love - and was happier there than she had been in her last days at home.
She settled in immediately
and never expressed any wish to leave.
The staff and facilities were excellent.

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Review from J L (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used the care home for 7days respite for my husband. The staff were always very helpful and cheerful, nothing was a trouble.
The house has a lovely atmosphere and was very light and airy.
Unfortunately, he had a fall on the last day but it was handled quickly and efficiently and I was kept
informed at all time.
I would definitely use the home again.

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Review from Christine M (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be very helpful and caring. My friend seems to be very happy here and is treated with lots of kindness and love.

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Review from Juliette B (Daughter-in-law of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my late mother in law was outstanding. We cannot recommend the staff enough, nothing was too much for them.
Unfortunately, my mother in law passed away at the beginning of June, but the kindness and care given to her during her last years at Park House was brilliant.
My husband
and I cannot be more grateful for all that was done for her.

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Review from A A (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard of care with friendly, helpful and caring staff. Good and spacious facilities. Slightly pricey for this area but pleased mum is well looked after.

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Review from Philip A (Son of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home about one year now. during which time he has been very well fed and cared for. He joins in all the activities available and is very comfortable and happy there. The staff are always smiling and cheerful. All the building always smells fresh.

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Review from S H (Daughter-in-law of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Top class care and cleanliness from caring staff. Always pleasant.

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Review from J H (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well managed home, clean, friendly and always open. Mam's happy then we are happy. Thanks.

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Review from Margaret W (Resident) published on 2 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the care home completely and friendly not only the staff and fellow residents but everyone we meet. It would be lovely if we were able to have a walk or ride out in the fresh air. The games and activities are very good. Visits to live shows would be lovely.

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Review from David P (Friend of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit the staff are so obliging, friendly and helpful, when I asked for coffee the answer was help yourself. You have a good care home and good staff. Well done.

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Review from John G (Son of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Helen McCardle care home for almost two years now and from day one has been treated with utmost respect. The home is more like a 5 star hotel than a care home and I cannot speak too highly of the fabulous staff who work there, friendly, ultra professional and caring
and approachable. Nothing is too much trouble for them. I would not hesitate in recommending Helen McCardle care to anyone looking for residential care for their loved ones.

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Review from Kirsty (Granddaughter of Resident) published on 28 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been here since Christmas 2014. The staff are all lovely and make residents and visitors feel at home and very welcome. I feel that my grandma gets the best possible care and I know that the days when I am not there I don't have to worry about her care and safety. I know she is getting
looked after and if there are any problems Park House will get in touch and the staff work together with the family to resolve any issues.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Park House Care Home is calculated as follows: ( (427 Excellents x 5) + (28 Goods x 4) ) ÷ 455 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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