Review from Lorraine B (Niece of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

The standard of care and love given/shown to residents is outstanding.
The activities and ongoing creativities are wonderful.

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Review from Anne P (Daughter of Resident) published on 15 November 2018
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Mum has severe dementia and can be verbally and physically aggressive. The staff are attentive and understanding and engage with her in a caring way even when she is at her most uncooperative.

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Review from S F (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

The manager has a personal interest in all the residents and responds quickly to any concerns.
The staff are passionate about the care they deliver and the cleaner keeps the place lovely and clean.

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Review from Jane M (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience

My Mum has lived at Summerfield now for 18 months and during that time I have nothing but praise for management, carers, domestic staff, cooks, the lovely girls on reception and the activities coordinators, who have been so caring and supportive towards both my Mum and myself. Any concerns have always

been addressed promptly and I am confident that I have chosen the best possible home, which is equipped to meet all her needs. Summerfield is a vibrant home and is a credit to all the staff who work there.

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Review from Jane M (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience

My Dad has been a resident at Summerfield House for over 4 years, he feels totally at ease and comfortable and calls it home. The staff and management are excellent at recognising and attending to my Dad's needs, they are also very welcoming to family members and friends at any time of day.
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go above and beyond planning and organising activities for residents and family members, examples include various parties throughout the year, involving residents in the planting and growing of fruit and vegetables, which are then used by kitchen staff to prepare varied and nutritious meals and inviting local school children to participate in activities with residents (there are too many to mention).
It is a very anxious and upsetting time when deciding whether a family member should go into a nursing home. The staff and management made this transition easier and less stressful for my Dad and our family. We would, without hesitation, recommend Summerfield House.

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Review from M S (Daughter of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience

Summerfield House is a very good care home that provides a high standard of care. My Mum is well looked after and the staff treat her kindly. I feel welcome when I visit and can talk to the staff if I have any questions.
The activities at the home for the residents are particularly well done. My Mum

does not really take part but they create a nice active atmosphere. In recent weeks there has been cooking, singing, cheese tasting, quizzes, a pub night in the new bar room and religious sessions for those who want this. There are also chickens and rabbits in the garden and gardening for residents too.
The rooms are lovely and the freshly cooked food is good too.
The only thing I can think of that could make things better would be to have more staff as they are very busy.

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Review from Stephen M (Son of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience

My mum has been at Summerfield House just over a year now and she has received an excellent service from all the staff there. We couldn't be happier knowing that she is in a good place and settled there. Thanks to all the staff and managers for making her stay as nice as possible.

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Review from William C (Brother of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience

My sister was in the care of Summerfield house, both in dementia care and nursing care and subsequently died there, throughout the four years she was there, I never during that time ever saw any aspect of her care that would prompt me to ever have reason to complain or bring to the attention of the

staff or management any issues with her treatment, the level of care was exemplary.

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Review from Yvonne C (Sister-in-law of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience

My sister-in-law passed away on the 11th of September after being at Summerfield for several years, on both the dementia floor and then later on the nursing floor. I found all aspects of her care extremely professional, respectful and caring in spite of her being difficult at times due to her dementia.

The home exudes a pleasant atmosphere from the minute you press the buzzer to enter, all the staff are extremely friendly but maintaining that professional approach. The decor is homely and comforting, the grounds are well kept and the introduction of the chickens and rabbits is a pleasing addition which the residents appear to appreciate. My sister-in-law's room was always clean and tidy and she always appeared comfortable in her bed. I would not hesitate to recommend Summerfield to others.
The manager and his team show how a care home should be run, professionally, efficiently, compassionately and with a great understanding of residents' and relatives' needs.

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Review from T A (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience

I am pleased with the care my mother receives at Summerfield. The home is well run and I find the staff to be caring and friendly. I am sure this is due to excellent standards of management at the home. They are open and accessible at all times.

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Review from Julie A (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

After looking around quite a few homes for my Mum, I decided on Summerfield, the management that met us, and showed us around, and explained everything to us was very informative and answered all our questions. Mum went onto the residential floor, the staff looked after my Mum with lots of care and

compassion. Mum then had to be moved to the nursing floor, she was treated with, again, lots of support and compassion to the end.

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Review from Ann O (Daughter-in-law of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience

Summerfield provided the perfect home for my mother-in-law who had been in a hospital for 8 weeks and was discharged there for palliative care.
The room was clean and comfortable - both for my mother-in-law and also for family members.
From the outset, all the staff were excellent - providing sensitive

care and expertise.
The staff checked into the room at least every half hour ensuring my mother-in-law was okay.
I could see genuine care by all the staff for my mother-in-law and also other residents in Summerfield.
The staff did their absolute best to make my mother-in-law comfortable and pain-free, they kept her clean and readjusted her position to take pressure off her bed sores.
They continued to encourage her to eat and drink despite the fact that she wasn't interested.
The local GP was also very good - she visited and reviewed the medication prescribed by the hospital before making amendments to the medication package and setting my mother-in-law on an end of life pathway.

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Review from Christine T (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience

From my mother going into Summerfield House, we knew that we had made the right decision. It's very distressing having to put your mother in a nursing home but everyone that we came into contact with was so helpful and nothing too much trouble.
Her room was clean and very pleasant, the food was good

but most of all a very caring staff. Unfortunately, she passed away two weeks ago but during her final hours when we had a break she was never left alone which was a great comfort to us.
Again from the cleaners to the top thank you so much from the bottom of my heart.

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Review from Vivienne W (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience

My mother was initially resident on the Residents wing of the Care home however as her condition worsened she was accepted onto the Dementia floor. Mum was well looked after and treated with dignity during the two and a half years she was resident until her death at the home in October 2016.
It would

have been appreciated by the family, however, if a representative of the Care home could have attended my mother's funeral so we could express our appreciation personally.

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Review from Debs T (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience

My dad has been in this care home just over a year now after a long period in hospital. He was very anxious and upset by the move but has settled in very well thanks to the wonderfully friendly and supportive staff. Every visit I attend they are all always willing to help and nothing is too much trouble

from any of them. The staff are always willing to listen and take on board any concerns. They look after the residents as if they were family members/loved ones (which is a stark contrast to some of the homes that I have visited) There is a lot of care and support for the residents (and their families as they have been very supportive towards me when things have not been easy) The facilities are always clean and tidy. My dad's room is always immaculate and clean. My dad is always clean and presented well, clean shaven, hair done, nails clipped and clean clothing. When residents do spill food/drinks or have accidents they are very swiftly taken to be cleaned up.

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Review from Paul S (Son of Resident) published on 11 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved into Summerfield House as nursing care, she was 90 years old at the time. Throughout the 11 1/2 months, she was at the home my family and I were very satisfied and delighted in how she was looked after. The staff and management were helpful at all times and looked after her with great

care and attention. She passed away on the 26th January 2017 at the age of 91 1/2, peacefully. Our thanks go to everyone involved.

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Review from Kaye A (Daughter of Resident) published on 11 March 2017
Submitted via Website • Report

Overall Experience

From the moment my father came to live at the home, he was made to feel very welcome and part of the family. What was a very difficult time for him was made so much easier by the wonderful staff. Their professionalism and nurturing care shone through. My father has complex care needs and these are met

daily on every level by the excellent, well-trained team of nursing and care staff. The staff also keep me well informed of his care needs, which gives us as a family peace of mind. All of the staff treat the service users with absolute respect and dignity and nothing is too much for them to do. You are made to feel welcome the minute you arrive at the home and they like to get to know the service user and all about them to familiarise themselves with the service users likes and dislikes. There are a variety of additional services provided and service users are encouraged to participate in social activities. I would highly recommend this home and all of the staff working there.

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Review from Gwyneth C (Wife of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience

Care is good. The staff are kind and cheerful, daily logs are available to family members and are precise and informative. Staff are on the ball with medication and if any tweaking is necessary it is dealt with quickly. The food is lovely, carefully and attractively presented. Facilities are excellent,

with kitchen/tea room for family, activity programmed is varied and regular.

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Review from Colin H (Nephew of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience

The home and provision within the buildings are basic but very nice and uncomplicating. The staff are welcoming and treat the residents with dignity and respect. The home provides entertainment on certain days for those able to participate.
Whenever there have been issues, they have always been dealt

with in a timely manner and to a successful conclusion.
In comparison to other homes visited this is certainly up with the very best, immaculate in decoration and furnishings.

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Review from Anne G (Niece of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience

Choosing a care home is difficult, especially when the person concerned cannot contribute, so I approached this by thinking "would I live here?". Summerfield House is bright, airy and has wide spaces for ease of movement. I was met by the manager, who was enthusiastic and proud (rightly so) of the home

and answered all my questions. The resident's rooms are a good size and contain everything needed. The staff are all lovely and treat my Aunt with kindness, patience and respect, even though her condition has worsened and she can be 'challenging'! I can visit whenever I want to with no restrictions. The manager and other management staff are excellent. They are very approachable and always have time to answer any queries I might have. My aunt has now been here for 14 months, she is very happy and I don't worry about her care. Communal living will never be the same as your own home, but the answer to my question "would I live here?" is yes, and I would recommend it to anyone.

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Rose Lodge Care Home

Care Provided by Rose Lodge Care Home

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Funding & Fees Guide for Rose Lodge Care Home

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