Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 137 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality of care and hospitality for residents.

With a capacity of up to 75 residents, each single room ensuite accommodation. The Home has five lounges, three dining rooms, sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Hengist Field care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Hengist Field also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Hengist Field Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Neli Koleva (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hengist Field Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £1,750
    • Self-Funded Residential Dementia Care £1,750 – £1,750
    • Self-Funded Nursing Care £1,750 – £1,750
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750

  • Hairdresser, chiropodist is extra. Most other things are included.
  • (these prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Hengist Field Care Centre Reviews (137)

Total of 137, showing 1-20
9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Hengist Field Care Centre has 137 reviews.

Overall Experience

  • 90
  • 38
  • 7
  • 2
  • 0

Date Published

137
0
13
26
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Review from Joanne C (Daughter-in-law of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident here for 6 months, she sadly passed away in February this year. I can honestly say her care was outstanding the support workers were very caring towards my mother-in-law, the activity coordinators were very enthusiastic, and the kitchen staff always made sure residents
were happy with their meals and often changed them to suit individuals. The housekeepers were very pleasant always having a chat with my mother-in-law when putting her clean clothes away. The ladies at reception were always willing to help with a smile, the hairdresser always engaged with the residents. The nurses were professional and one of them always kept us up to date with any concerns we had the managers were very easy to talk to and were involved with residents. I loved that they knew all their names such a personal touch and the volunteers gave up their own time to sit and chat with residents. I hope I haven't forgotten anyone, a credit to you all.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. We are really sorry for your loss. Gives me peace of mind that in those difficult times, the staff and managerial team showed compassion, love and care to your mother-in-law and to you as a family.


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Review from L W (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, from everyone. Have the time to talk to you, very friendly. I would recommend to anybody. It really is like a home from home.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us.


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Review from Carol S (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home, and the day staff are excellent. They go above and beyond and the home is full of laughter. The activity staff are excellent too, and the activities are varied and plentiful. Mum is a fussy eater, which is a challenge, she does not always like the menu, but the kitchen staff
will offer alternatives. Sometimes it takes, what feels like, a long time to answer the busser for toilet trips. This can cause Mum distress and frustration. The communal rooms have been decorated to a high standard, and it is lovely taking Mum out of her room. Excellent gardens!

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for sharing your experience at Hengist Field Care Centre. I am really happy that you feel that the staff, the activities provided, and the improvements in the home are meeting your expectations. I reassure you that I will have a look into the concern you raised around the call bell response from the staff, and I will share my findings with you and the staff. Your opinion is important to us, helping to improve our service.


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Review from J G (Sister of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was phoned by a staff member to ask if I would like my sister to go on an outing to a seaside town for fish and chips. I was so happy for her to go. She went yesterday July 2024 and she was over the moon with it. She enjoyed the journey as it was her first outing in 10 months, so it was very special.
I went to visit her today and she was full of it. She said she had scampi and chips and it was just as she likes it and the friendliness was so positive. Thank you Hengist Field.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us. I am delighted that your sister enjoyed the day out.


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Review from M S (Son of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge pat on the back to all staff members who contributed to the Hengist Field BBQ. A fantastic day for residents and families with excellent food and entertainment and attention to detail throughout the afternoon. Well done to you all.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.


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Review from John B (Husband of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all departments.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback on to our team.


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Review from G H (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoyed the afternoon, all the staff and management, with no exception. The food was great, the entertainment was good and my mother and everyone I spoke to enjoyed the event.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.


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Review from M P (Sister of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place, all staff are very good, very friendly and helpful. Residents are treated very well. Our sister is very lucky to be here.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback on to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.


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Review from P P (Son of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Hengist Field to be a wonderful provision with caring, skilled and fantastic services. We'd recommend the home very highly.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.


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Review from I S (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home has a lovely feeling.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you for taking time to share your experience about the Hengist Field Care Centre. We are really happy the way you feel about the Home. Your opinion is very important to us.


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Review from S Y (Grandson of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff ect. Kind, helpful and respectful.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team.


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Review from Alan J (Friend of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On all my visits to a friend at Hengist, I have been amazed at the help, care and attention I have received just as a visitor. I have been with my fried when staff have been with him and the pleasant care that they have taken has been exemplary.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you for taking time to share your experience at Hengist Field Care Centre. I am really happy that you feel that the staff are supporting and you can enjoy pleasant visits with your friend. Your opinion is very important to us.


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Review from Jessica P (Respite Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food good. Service good. I have been all around the world and it is as good as any hotel. There for two weeks whilst my family are on holiday. Will let everyone know about you all. Many thanks.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.


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Review from Christine B (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff in all departments works very hard to make sure my mother is comfortable and well-fed. All of the staff are friendly with a smile and a hello each time I am there. My mother is bedbound with dementia but even new staff make sure my mother's needs are catered for.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by creating an environment where all of you are always welcome.


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Review from Karen A (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a lovely afternoon with Mum and the other residents at the summer BBQ. The activities team had worked so hard to set up the outdoor area and provide things for the residents and families to do. The food was delicious and much appreciated.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us. I am delighted that you enjoyed what was a very special day for our residents, families and staff.


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Review from Javendic C (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a family bbq organised by Hengist Field Care Centre. Top marks. Well done team. Faultless. We felt special. Mum is treated with care and dignity. Staff fantastic!

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us. I am delighted that you enjoyed what was a very special day for our residents, families and staff. The feeling was that all came together as one big family, sharing the fun, food and atmosphere - many lasting memories were made that day.


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Review from A H (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, nice surroundings, great atmosphere. Very friendly staff and overall a nice place to live.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us. We always aim to meet the needs of our residents and support the families by creating an environment where all of you are always welcome.


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Review from Sarah C (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how my mum is looked after. She is also happy.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you for taking the time to share such a lovely review. Your kind feedback is well appreciated by all staff at Hengist. Our aims are to create a nice and friendly atmosphere with a lot of varied activities to enable our residents to continue to maintain their social skills and improve their confidence.


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Review from L C (Niece of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a good experience. All the staff are friendly and welcoming. I'm always kept informed of things where my uncle is concerned. All emails are responded to quickly. I'm glad I chose here for my uncle.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by creating an environment where all of you are always welcome.


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Review from Judith C (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother has been here for only one week, she has been made to feel very welcome. The care she has received has been excellent, and we feel she has been well looked after.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you for taking the time to share such a lovely review. Your kind feedback is well appreciated by all staff at Hengist. Our aims are to create a nice and friendly atmosphere with a lot of varied activities to enable our residents to continue to maintain their social skills and improve their confidence.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Hengist Field Care Centre is calculated as follows: ( (245 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 309 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."


Frequently Asked Questions about Hengist Field Care Centre

What types of Care is Hengist Field Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hengist Field Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hengist Field Care Centre have?

There are 75 Single Rooms.

What are the Facilities & Services at Hengist Field Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hengist Field Care Centre to the centre of Sittingbourne?

2.2 mile(s) as the crow flies, distance by road may be significantly further.