Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 137 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality of care and hospitality for residents.

With a capacity of up to 75 residents, each single room ensuite accommodation. The Home has five lounges, three dining rooms, sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Hengist Field care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Hengist Field also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Hengist Field Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Neli Koleva (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hengist Field Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £1,750
    • Self-Funded Residential Dementia Care £1,750 – £1,750
    • Self-Funded Nursing Care £1,750 – £1,750
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750

  • Hairdresser, chiropodist is extra. Most other things are included.
  • (these prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Hengist Field Care Centre Reviews (137)

Total of 137, showing 21-40
9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Hengist Field Care Centre has 137 reviews.

Overall Experience

  • 90
  • 38
  • 7
  • 2
  • 0

Date Published

137
0
13
26
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Review from A A (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Admission process was quick, the room was redecorated, and new furniture, so surroundings were pleasant. Staff very helpful, kind and caring towards my mother. Over the last few months, Mum has settled in nicely, and dare I say, is happy and reasonably content with life, which is all I could have hoped
for. I've definitely witnessed an improvement in her since she's been a resident.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by creating an environment where all of you are always welcome.


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Review from Christopher P (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable and friendly garden party - nice food.
I can't fault the love and care you give my mum.

Reply from Glenda Osmotherly, Director of Operations at Hengist Field Care Centre

Thank you for your feedback. I am delighted that you enjoyed what was a very special day for our residents, families and staff. The feeling was that all came together as one big family, sharing the fun, food and atmosphere - many lasting memories were made that day.


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Review from Emma R (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff provide fantastic care and support for Mum. A great variety of activities for residents - encourages Mum's social skills and has improved her confidence massively. We are very happy with the care provided for Mum, and any questions or queries we may have as a family are always listened
to and dealt with.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you for taking the time to share such a lovely review. Your kind feedback is well appreciated by all staff at Hengist. Our aims are to create a nice and friendly atmosphere with a lot of varied activities to enable our residents to continue to maintain their social skills and improve their confidence.


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Review from Louise M (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hengist Feild for about 18 months after suffering a huge stroke. My sisters and I were really worried about her going into a care home as we all work and could not look after her at our homes.
The home is lovely, and the gardens and grounds are amazing and very well set up for family
visiting.
The food is fab.
Carers and all staff are fantastic and go over and beyond what is required of them - 10/10.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by creating an environment where all of you are always welcome.


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Review from Janet M (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Hengist Field for three weeks respite care. The care she received was amazing! The staff were so welcoming, kind, efficient and professional. The activity team are all lovely and the range of activities was outstanding. Mustn't forget to mention the food; lovely choice and I was
lucky to try their home-made cakes! Wonderful care home and I would have been more than happy to keep her there, but I live one hundred miles away, so I've brought her closer to where I live, but used Hengist Field as a benchmark when looking for homes in Buckinghamshire.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so very much for your wonderful review. I feel overwhelmed by your kind words. Is great to know that your mum had a great time while she was cared at Hengist Field Care Centre, and all the staff met your expectations. Your mum is a lovely lady and she would be missed. Wishing you all the best.


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Review from K A (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for Mum is good, we joined her for lunch and it was excellent. If the resident's food is of the same quality then no complaints. Mum participates in lots of activities and the team provide a great range and try and get Mum involved. At times she doesn't want to do things which is fine but there
is no lack of things going on. It must be difficult to provide activities that appeal to lots of people. Staff are always friendly and approachable.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your kind words and for taking time to review Hengist Field Care Centre. Your opinion is very important to our team, and will support to improve the service all around. I will pass your praise to the catering team.


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Review from Linda S (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has come on leaps and bounds since being in Hengist Field Care Centre. She is eating better, having her hair done and her feet. She is so well looked after and cared for, the staff are so caring and friendly so happy she has been accepted into this lovely care home.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to share your experience. I am so glad that your Mum settled well and that you feel that the team are meeting her wishes and needs. Your opinion is very important to us.


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Review from S S (Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks, from the 11th to the 23rd of January, in Hengist Field Care Centre for respite care after I had total knee replacement surgery. The objective to have two weeks of recovery in a safe environment. My stay went well and served its purpose in helping my recovery. Thanks to the help from
all the dedicated staff that looked after me.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to share your experience at Hengist Field Care Centre. Your opinion is very important to us.


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Review from Wendy W (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Hengist Field Care Centre for five years. We had our issues along the way, but during Covid, the home came into its own. My Mum thrived, was looked after and the staff did all they could to reassure her.
I had a good relationship with the manager and senior members of staff as well as
the carers.
My mum became poorly on and off during 2022, sadly I lost her in August 2022, we are so grateful my Mum was able to live her days out there and not in hospital. Thank you Hengist Field Care Centre for all you did.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Dear Wendy, thank you so much for taking time to share your experience. Your Mum was such a lovely person, full of personality, sense of humor , glamorous at all the time. Was absolutely a pleasure and honor to have knower her and to be part of her life. She was closed to everybody's heart and you and your family were part of our Hengist family.
She is missed by many of us and we will keep her memory alive.


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Review from Martin B (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving palliative care for over three years at Hengist Field Care Center and sadly recently passed away. Although it has been a difficult time for the whole family for the duration of her care, we are extremely grateful to all the staff and management for their level of service
and the help provided. I feel blessed to have chosen this place for Mum to receive her care.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

I am really sorry for your loss; it is really hard when you lose your loved one. But reading your lovely review gives me peace of mind that your Mum was well cared for and treated with love, dignity and respect. Thank you so much for taking the time to share your experience at Hengist Field Care Center in these difficult times for you and your family.


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Review from Lisa P (Daughter-in-law of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care our mother receives here. She is clearly happy which is the most important thing. The staff are all friendly and helpful and we feel reassured she is in safe hands.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to write such a positive review. I am really glad to hear that your Mum is well looked after by the care team. Your opinion is very important to us.


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Review from Shirley J (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Were it not for the prompt action of the nurse, manager and her deputy I dread to think what would have happened. I went to Hengist Field Care Centre to recover from knee surgery. On the first morning, 22nd July, the nurse saw that the back of my leg was jet black. Doctors were contacted immediately
and the anti-coagulant injections stopped immediately.
My only complaint is the downstairs windows only open about 6 cms. It should be able 15 cms to get some air in the heat we have had.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such a positive review. I am really happy that the team was there for you when you needed them most and acted promptly. Unfortunately, the windows restrictions are required by Health and Safety regulations in the care homes. But moving forward as the climate is changing, we are looking to new solutions to improve ventilation during the hot season.


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Review from Susan P (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely review. Your opinion is so important for staff morale and for us, as we help to improve our service.


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Review from R T (Cousin of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a pleasant hour in the lounge chatting with my cousin.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to share your experience, while visiting your cousin. I am really happy that you had a nice visit.


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Review from Gaynor A (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited a friend for 40 minutes between 14.50 and 15.40 on Saturday the 18th of June. He was not in his room which he has to vacate due to an ant problem in the bathroom.
He was in the lounge but it was a bit noisy so we moved to be able to have a conversation with him. After 20 minutes or so he was
ready to go back to his room but had to wait as room was not cleaned up from ant powder. Otherwise, my friend was fine and seemed to enjoy our visit. Do hope the ant problem is resolved soonest.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to share your experience. Your opinion is very important to us, and I can reassure you that I will look into the concerns raised by yourself. I hope that your next visit will be a more pleasant one.


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Review from S J (Nephew of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle seems happy here, staff are excellent and look after him. Well provided with DVD's in his room as he is virtually bedbound. Staff always very helpful and friendly. We love the dog!

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely review. Your opinion is very important to us.


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Review from Vickie S (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting, clean, friendly and father-in-law seems to be doing great.
We are always welcome too, even with the good kids.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to share your experience. I am really happy that your Father in law is well looked after and you are having a good time while visiting.


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Review from Hilary W (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the courtyard in a lovely comfy chair fast asleep. She was dressed in nice clean clothes. Her hair had been styled and her nails painted. Mum looked peaceful. The assistant was most polite and helpful and when I heard her talking to other residents her manner was as caring and polite.
The assistant's uniform was clean and fitted appropriately.
The atmosphere was restful. I did not feel uncomfortable sitting with mum for my visit. I was informed that Mum had recently had her cup of tea and morning snack.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to write such a nice review. I am really happy that you had a peaceful and pleasant visit. I will pass your positive comments to the care team. Your opinion is very important to them.


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Review from N L (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hengist is a beautiful purpose-built building with space both inside and out. Staff are kind and friendly and eager to please. Bedrooms and shared rooms are clean, light and pleasant. Activities are available every day, which is a boost to morale. The food is amazing and the wonderful facility to allow
friends and relations to stay for lunch for £5 is a huge bonus.
My mother was welcomed and well cared for, on the whole. Areas which caused her stress, were staff with unfamiliar accents, not being allowed outside unattended (so I visit often to cover that need) and sometimes a slow response to needs (eg television not working). Increased coordination between staff, would help.
(One agency staff was very unprofessional. Addressed well: needs monitoring)
Mobile signal is very unreliable. My mother felt isolated in the evenings as they have to be in their rooms from 6pm.
Information about Hengist living (esp. telephone issues) needs to be supplied, for all new residents

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time review our service. Your opinion is very important to us and will help to improve in the areas of concerns raised by yourself.


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Review from Wendy H (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice atmosphere, nice building, nice rooms. The staff are friendly. My mother hates being here, wants to go home but that's understandable.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to review our service. I understand how difficult is to move from your own home to a care home. I hope in time your Mum will settle and will become content. Your opinion is very important to us.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Hengist Field Care Centre is calculated as follows: ( (245 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 309 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."