Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 137 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality of care and hospitality for residents.

With a capacity of up to 75 residents, each single room ensuite accommodation. The Home has five lounges, three dining rooms, sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Hengist Field care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Hengist Field also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Hengist Field Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Neli Koleva (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hengist Field Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £1,750
    • Self-Funded Residential Dementia Care £1,750 – £1,750
    • Self-Funded Nursing Care £1,750 – £1,750
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750

  • Hairdresser, chiropodist is extra. Most other things are included.
  • (these prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Hengist Field Care Centre Reviews (137)

Total of 137, showing 61-80
9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Hengist Field Care Centre has 137 reviews.

Overall Experience

  • 90
  • 38
  • 7
  • 2
  • 0

Date Published

137
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26
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Review from A A (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the care, everything has been perfect, the care and the food.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to review our care home. Your opinion is important to us.


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Review from Gill F (Daughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad passed away in October at Hengist Field and couldn't have asked for better for him. He had been in another home in Sittingbourne where he had first-class care so we were concerned when he was moved. We didn't need to worry as he couldn't have been better looked after. The staff went above and
beyond to make sure that he was treated with compassion and dignity. We can't thank everyone enough for taking such good care of Dad and would highly recommend Hengist Field.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely feedback. We are happy that the staff from Hengist Field Care Centre supported your Dad and your family through this difficult time. We are very sorry for your loss and our thoughts are with you and your family.


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Review from A B (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The premises are always clean. The staff are friendly and respectful to my mother in what must be a difficult job knowing how stubborn she could be. The only reason for my uncertainty over the recommend question is that although I have no complaints, I also have nothing to compare it to.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to review Hengist Field Care Home. Your feedback is very important to us and will support in developing our standards of care.


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Review from J L (Husband of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown by the staff is excellent. Professional care with genuine warmth. This is excellent from the moment you step into the foyer from the receptionist to the cleaners, everyone is so professional.
This is all to the benefit of my wife who feels happy and responds well to their care should
also mention the food is excellent.
A difficult time made easier by a strong team.
Thank you from the family.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for the positive review. Your feedback is valuable to us and helps to improve our standards of care and motivate the team.


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Review from B H (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last month, there have been lots of temporary staff i.e agency carers there are some who are regulars but, some come and go for a day at a time. Surely continuity is better for the residents as they prefer familiar faces. The regular staff are all very dedicated and try their very best to
help all of the resident using a lot of patients.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your feedback. We have in place a robust recruitment plan, which will help to decrease the number of agency staff in the future.
Your opinion is important to us, as will support to improve the quality of our services.


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Review from K P (Granddaughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with what I've seen, as grandad has only been here a couple of weeks.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

We really appreciated your kind review. Thank you for the positive feedback!


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Review from C P (Son of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased so far as my father has only been a resident for two weeks.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your review. Is very important to us to receive feedback as we want to improve our quality of services, to create a home from home environment as much as we can.


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Review from J L (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and supportive, treating my day with dignity and respect.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Dear Jo, thank you so much for taking the time to share your experience with us. We kindly welcome all feedback as it is invaluable to us in supporting our quality of services.


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Review from J W (Partner of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hengist Field ticked all our boxes from the time we walked into the consideration of all staff. Everyone did their best to carer for the needs of residents. Probably the best praise came from visiting friends, who said: "I wish mum has been in a place like this".

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Dear John, thank you so much for your kind review. We really appreciate you taking the time to share your experience with us.


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Review from A A (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Hengist Field is so friendly and helpful. My mum became a resident here in August, and as I live 300 miles away, so it is not easy for me to visit.
I have visited twice this month and am pleased and happy that my mum is taken care of to the highest standard. She is happy there and loves
how well she is treated.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Dear Alison, thank you so much for taking the time to review Hengist Field Care Centre. Your feedback is valuable to us and helps to improve our standards of care.


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Review from S D (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the cleanliness and care give to my mum. The staff in her unit are always extremely friendly. It's good to know that mum is well cared for and safe.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to review Hengist Field Care Centre. Your feedback is important to us.


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Review from J A (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Hengist Field for the last four and a half years. She has sadly deteriorated and now has Dementia, aged 93. She is well cared for by a team, of well trained and supportive carers. She has a lovely naturally lit room with a nice lookout. The home is currently undergoing some
cosmetic changes, making it a nicer place for the residents to live and call home. The staff are also very supportive of their relatives and are happy to discuss any concerns or issues.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your kind review. Your feedback is so important to us and I am really glad that you feel that your Mum is well looked after with kindness as everybody deserves.


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Review from Alison D (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was in Hengist Field for the last three weeks of his life. Although Hengist was not our first choice, we are just so glad that he went there. The care and kindness he received was outstanding. Every member of staff that we came into contact with treated him with such respect, dignity and genuine
compassion. When we had to leave him at the end of our visits, it was a true comfort to know that he would be taken care of in this way. Similarly, the sympathy and consideration the family were shown, was deeply appreciated - nothing was too much trouble, and any potential queries were pre-empted or dealt with immediately. At the end, all the staff enabled us to be with him, yet maintained dignified respect and gentle presence, supporting all of us through a significant and emotional time. It was obvious that they cared about Dad too. We would thoroughly recommend this facility.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Dear Alison, Thank you so much for your lovely review of Hengist Field. Our thoughts are with you and your family in this difficult time. Your feedback is invaluable to us and it is really appreciated.


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Review from A R (Friend of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first occasion of visiting Hengist Field Care Centre, I found it really welcoming and extremely focused at meeting the needs of every resident. The staff were so friendly and it was obvious they were dedicated to their care of the residents and their needs.
Everywhere looked spotless and the
decor had been so carefully executed, the grounds were beautiful and a tranquil place for all.

Reply from Kirstie Newell, Marketing at Hengist Field Care Centre

Dear A R, thank you so much for your kind review of Hengist Field Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are so pleased that you were so delighted with the Home and its grounds.


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Review from Helgar M (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has wonderful care here. She is happy and well cared for. I would like her to do more activities but understand she may not choose to do so.

Reply from Kirstie Newell, Marketing at Hengist Field Care Centre

Dear Helgar, thank you for your review of Hengist Field Care Home. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are pleased your Mum is doing so well. Please don't hesitate to speak to our Home Manager regarding the activities we offer and what your Mum enjoys doing, as we are always happy to support her existing hobbies or try new things if she wishes.


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Review from B B (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything looks clean and tidy.

Reply from Jodie Currey, Marketing & Branding Manager at Hengist Field Care Centre

Thank you for your review of Hengist Field Care Home. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us.


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Review from Gail W (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hengist Field for the past year. The care and attention she has received have been consistently high. She has gone through a period of rapid weight loss because of her refusal to eat most meals. Management and staff have worked together to ensure her meals have been
appealing, nutritious and fortified. With gentle persuasion, persistence and encouragement she is now back on track and improving her weight gain. All the staff are amazing and I can't thank them enough.

Reply from Jodie Currey, Marketing & Branding Manager at Hengist Field Care Centre

Dear Gail, thank you for your review of Hengist Field Care Home. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and we are so pleased your Mum is now enjoying food again and doing so well.


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Review from Sheila H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum entered Hengist Fields it was for end of life care. Their caring attitude and the gentle environment extended her life for many more precious months. The staff - friendly and available to answer questions, always with a ready smile and gentle touch. When mum's condition deteriorated they couldn't
have been kinder and allowed her a dignified, calm and peaceful death surrounded by loved ones.

Reply from Kirstie Newell, Marketing at Hengist Field Care Centre

Dear Sheila, thank you for your kind words about Hengist Field and our staff. We really appreciate you taking the time to share your experience with us. It means so much to us to know that your mum was comfortable and surrounded by family at the time of her passing.


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Review from R B (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody in the family has needed 24-hour care before, so we were all new to this and didn't really know what to expect. I have been so pleased with the excellent care my mum has received. Every one of the staff has been so kind and good to mum, and to the whole family - from the manager to the laundry
staff. I am so very grateful to you all.

Reply from Kirstie Newell, Marketing at Hengist Field Care Centre

Dear R B, thank you for your lovely review of Hengist Field. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you and your mum are so happy with the Home.


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Review from David B (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was all quite rushed to arrange for mum to move in but all the staff were very supportive. It was not easy sorting our GP, but again the management team helped us through it. Mum has been treated with dignity and gentle care throughout.

Reply from Kirstie Newell, Marketing at Hengist Field Care Centre

Dear David, thank you for your review of Hengist Field Care Centre. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and I’m glad we have been able to support your mum’s move into the Home and GP arrangements. Please do not hesitate to get in touch should you have any future queries or feedback.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Hengist Field Care Centre is calculated as follows: ( (245 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 309 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."