Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 137 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality of care and hospitality for residents.

With a capacity of up to 75 residents, each single room ensuite accommodation. The Home has five lounges, three dining rooms, sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Hengist Field care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Hengist Field also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Hengist Field Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Neli Koleva (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hengist Field Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £1,750
    • Self-Funded Residential Dementia Care £1,750 – £1,750
    • Self-Funded Nursing Care £1,750 – £1,750
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750

  • Hairdresser, chiropodist is extra. Most other things are included.
  • (these prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Hengist Field Care Centre Reviews (137)

Total of 137, showing 81-100
9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Hengist Field Care Centre has 137 reviews.

Overall Experience

  • 90
  • 38
  • 7
  • 2
  • 0

Date Published

137
0
13
26
111

Review from Claire T (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care Mum has received.
Staff are professional, patient with Mum and me and very caring.

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Review from R S (Granddaughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hengist Field have taken great care of my grandmother. All staff are courteous and helpful.

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Review from S B (Daughter-in-law of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hengist Field Care Centre is a calm, supportive and caring environment.

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Review from C B (Husband of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From what I have seen, all seems good.

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Review from David C (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good. No problems.

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Review from Dean B (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant, ready to help and caring to my mother.

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Review from Leigh W (Granddaughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care home. Very friendly staff and good facilities. Nan always seems happy and well looked after. We always feel welcomed when we arrive too.

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Review from Patricia B (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both our parents live at Hengist Field so they can be together. The staff across all disciplines are very caring and know the names of all the residents and their preferences.
We are kept informed of all changed in their health and welfare. There are lots of activities to join in if they wish.

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Review from A P (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care, kindness and dedication shown by the staff towards my Dad who was a resident for end of life care. All the staff treated Dad with dignity and compassion in the last seven weeks of his life.

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Review from Jayne B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, I'm happy with the care my mother receives, however, due to some breakages, cannot give anything better than Ok. Throughout the year, I have had reasons to complain several times as mum's clothing is not hung up, pictures broken, an absence of staff to discuss this with - very upset about
her personal belongings not receiving respect.

Reply from Ellie Rutherford, Recruitment at Hengist Field Care Centre

Dear Jayne,


Thank you for taking the time to review Hengist Field Care Centre.


I have passed your comments on to the Operations Manager (Silvia Barret) and the relatively new Home Manager (Neli Koleva). Neli would like to arrange a meeting with yourself regarding the comments made and to discuss possible improvements you feel would benefit both your Mother and the other residents at the Home.


Once again, thank you for your comments and assisting us with our Continuous Improvement Programme.


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Review from Helen E (Daughter-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been made welcome from the first day he moved in. All his needs have been met by the friendly and attentive team.

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Review from Wendy P (Daughter of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed by the kindness and care given to my Dad at Hengist Field during his time there. I would certainly recommend this care home. Dad was treated with the utmost respect and dignity. They also showed kindness and respect to myself and other family members. Thank you to all the staff who
cared for my Dad, who sadly passed away recently.

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Review from J B (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we have been here, we have been made very welcome. We have had no complaints from our friend.

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Review from Barry S (Husband of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff helpful and friendly at all times. Nothing is too much trouble for them.

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Review from Diana N (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum has been here, her care has been really good. The staff are lovely and care for her very well. The home is always clean and there is always someone to talk to if you need information, always willing to help.
Would highly recommend this home.

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Review from Lesley W (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been with Hengist Field for 7 years now and I'm very happy with all the love and care she gets every day from all the staff, even management.
You always see a smiling face at reception. There is a hiccup now and again but it gets sorted very quickly.
Couldn't ask for a better home for mum.

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Review from A P (Wife of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is receiving excellent care, all the staff are very welcoming and friendly.
Nothing seem to be too much trouble.
There is a feeling of calmness about the home.

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Review from C H (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and friendly. Good amenities, clean and well presented.
Staff try to involve my dad in daily activities.
Would be nice to have an opportunity to meet the doctors to get an update on medical needs.

Reply from Ellie Rutherford, Recruitment at Hengist Field Care Centre

Thank you for taking the time to review the service provided at Hengist Field Care Centre.


In response to your comment regarding more interaction with GPs, please speak directly to Neli Koleva (Home Manager) or any of the office staff and request that whenever your Father has any Medical appointments etc that you are contacted/invited to attend or are informed of any outcomes following said appointments.


Please do not hesitate to contact the Head Office on 01795 470202 if I could be of any further assistance.


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Review from C I (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care is good but I do have to keep asking for certain things to be implemented (i.e. creaming Mum's legs) should be done twice a day.
There is room for improvement for the price you are paying.

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Review from Ian C (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been more than friendly to us and treat my father with a lot of fun and respect.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Hengist Field Care Centre is calculated as follows: ( (245 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 309 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."