Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 137 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality of care and hospitality for residents.

With a capacity of up to 75 residents, each single room ensuite accommodation. The Home has five lounges, three dining rooms, sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing high-tech care planning technology, Hengist Field care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Hengist Field also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Hengist Field Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Neli Koleva (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hengist Field Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £1,800
    • Self-Funded Nursing Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Hairdresser, chiropodist is extra. Most other things are included.
  • (these prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Hengist Field Care Centre Reviews (137)

Total of 137, showing 101-120
9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Hengist Field Care Centre has 137 reviews.

Overall Experience

  • 90
  • 38
  • 7
  • 2
  • 0

Date Published

137
0
13
26
111

Review from A P (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly atmosphere.
Any problems we have had, have always been immediately addressed. Would certainly recommend this home.

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Review from Valerie E (Wife of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is always happy because of the staff.
They make him laugh, take good care of him. Nothing is too much trouble for them. They make me feel welcome as soon as I come in the door.

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Review from D W (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food, great care and clean.

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Review from Tuesa S (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always caring. It's so clean and the staff are amazing. I would recommend 100%

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Review from O H (Granddaughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I see my nan, she always seems content and the carers are cheery to her. I feel confident she's cared for well.

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Review from William E (Friend of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having continued weekly to visit a resident who befriended my wife when she was resident, I observe the care and activities that the residents receive.
In general, the carers and other staff treat residents with care and respect their privacy. Attention is paid to engaging the residents in activities
appropriate to their various conditions. As with all providers of this service, occasionally agency staff are hired. A good standard of housekeeping is maintained with regular staff and in-house laundry.

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Review from Rosemarie W (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A wee bit disappointed in management over last few months but expecting better due to new management appointment.

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Review from P M (Daughter-in-law of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recent improvements to all areas are very positive. Relatives are kept informed of changes in health etc. Permanent staff are brilliant but unfortunately, agency staff do not seem so well trained but this is improving.

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Review from P I (Friend of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour is very comfortable. She appears to be well looked after and kept nice and clean. I certainly wouldn't move her, she's settled in nicely and the staff know her little ways.
It's a very nice environment. On the whole, I am pleased I chose this nursing home.

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Review from Nigel I (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very calm, peaceful and dignified approach! Staff very friendly and caring, nothing is too much trouble. Rooms very clean and functional whole site is peaceful, staff keep relatives informed re residents.

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Review from J H (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleasant atmosphere in home, have experienced some problems but usually addressed by staff. Rather expensive.

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Review from Wayne D (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Standard of the care centre is excellent. The staff are very friendly and caring they go above and beyond with their care and helpfulness to the family. Very happy with my mum living here.

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Review from Margaret A (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are quite happy with the care and safety/security that my husband gets.

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Review from Helen J (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming staff who have time to listen to any concerns. My mother is kept comfortable and is well looked after making her end of life care as painless as possible for her, family and friends. Over the last couple of months, mum's personality and essence have won the heart of many. Staff tell
me she is "lovely" and mum is thankful.

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Review from Barry O (Son of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Have had cause to complain about Mum's care on 3 or 4 occasions now. Left in bed too often, not washed properly, staff slow to attend when requested, unpleasant ingrowing toenail not addressed until raised with a senior member of staff.
Discussed with Management team every time and promises were made
to prevent reoccurrence but issues still arise (today Mum was not cleaned properly and was wearing someone else's dirty trousers when my sister visited).

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Review from Ron S (Son of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my wife and I are quite happy with the care that my father is being given. The only problem that we have is that his clothing seems to go missing. In the past my wife Brenda and I have had to go to the laundry room and retrieve my father's clothing, we were informed that the labels we had stuck
to his clothes had come off and that the best thing to do for recognition purposes was to write in the clothing with a laundry pen. Earlier this month we were told by one Hengist member of staff that if an item of clothing gets contaminated then it is disposed of. BUT when we were talking to another staff member on Monday (20th) they informed us that all "contaminated" clothing is washed in a 90-degree wash and NOT disposed of. We have purchased quite a lot of new clothing for my father recently. All of my father's clothing now has his name written inside in many positions on each piece of clothing. Still, he appears to have clothing gone astray.


At the moment this is our only concern.


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Review from Jane (Daughter of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my relative to be clean, warm and have drinks available. I know she is well cared for by the regular staff that I see. Staff are always willing to talk to me about Mum and they seem to know her likes and dislikes.

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Review from Patrick M (Son of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff directly employed by the care home are wonderful. Problems do arise from some agency carers not knowing each client's individual requirements. The food is nutritionally ok but the presentation does not make it inviting to eat. The manager has an open door policy and can be spoken to anytime. Activities
promised for bedbound did not materialise.

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Review from Allan C (Husband of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care for almost six years at Hengist Field. I have been very happy with the level of care and the friendly way the management and staff have treated me. My wife is very happy and has always been very pleased with the care and compassion she has received.
The food which is cooked
in-house provides a well-balanced diet, although of recent months she has not been able to take much food or drink as she has become much weaker and has to be fed at all times by someone. I try to go to the home twice a day at mealtimes to feed my wife, as this relieves the staff of yet another time-consuming job. The room she has is very comfortable and is cleaned every day.

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Review from Steve G (Son of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's general health has improved as much as its going to since she has been resident at Hengist Field. She has no complaints about the home, her accommodation or the facilities. She is generally much improved.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Hengist Field Care Centre is calculated as follows: ( (245 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 309 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."