Fellingate Care Centre

1 Fox Street, Sunderland Road, Felling, Gateshead NE10 0BD
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9.3 20 Reviews
  • Fellingate Care Centre, Gateshead
Fellingate have ensured that the most up to date facilities and equipment are available with no superficial gimmicks. Fellingate is a new home, which provides the highest standards of comfort. It is sited in lawns and gardens with panoramic views of Tyneside and beyond. The home and gardens have been carefully planned for the needs of residents. The home is convenient for visitors being on the main bus route on Sunderland Road and 300m from the Felling Metro Station.

* Large and small lounge and dining areas
* TV lounges and quiet areas
* En-suite shower facilities in every bedroom
* Specialist bathing facilities
* Hair/beauty salon
* Cinema room

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Care Provided by Fellingate Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Trish Brown (Manager)
  • Admission Criteria
    • Local Authority & Private referrals.
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 4

Funding & Fees Guide for Fellingate Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £878 – £878
    • Self-Funded Residential Dementia Care £914 – £914
    • Self-Funded Nursing Care £1,131 – £1,131
    • RESPITE Self-Funded Residential Care £878 – £878
    • RESPITE Self-Funded Residential Dementia Care £914 – £914
    • RESPITE Self-Funded Nursing Care £1,131 – £1,131

  • Fellingate Care Centre do not charge Top Ups on fees. The charges are in line with Local Authority fee levels.
  • (these prices are only a guideline, please contact Fellingate Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on-site.


Fellingate Care Centre Reviews (20)

9.3

Fellingate Care Centre has a Review Score of 9.3 (9.283) out of 10, based on 8 reviews in the last 2 years. Over all time Fellingate Care Centre has 20 reviews.

Overall Experience

  • 16
  • 4
  • 0
  • 0
  • 0

Date Published

20
0
3
8
12

Review from Christine M (Wife of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my husband has just passed away at Fellingate, I could not have asked for better care for him, he was on the nursing unit, the full team no matter what job they do are so caring, they welcome the family any time, I can not thank this group of very caring people enough.
If you need care for a
member of your family this is the place to go to, the care is second to none.
Thank you all for looking after my darling husband so well.

Reply from Joanne Lewis, Managing Director at Fellingate Care Centre

It was a privilege to care for your husband, thankyou for your kindness and support to our team.


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Review from E H (Daughter-in-law of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad come into this Care Home in December 2023. From the start he always said he felt at home.
Staff were brilliant right from the start.
The care he received was second to none.
Dad was on floor 2.
They were all very good and helpful to his family.
Nurses, carers, cleaning staff and administration
staff.
Nothing was too much for them.
Unfortunately our dad died their on 20th June.

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Review from A S (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no problems everyone was very helpful and friendly. Excellent care home.

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Review from Richard S (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident on the nursing floor for a week, on her being admitted into Fellingate she was treated with respect and dignity. The nursing team explained to myself and my wife the process of palliative care and end-of-life, each day they kept us informed of her condition. The nursing staff and
careers were excellent, they gave us privacy when needed and a shoulder to cry on.
Can not praise them enough, and would highly recommend this care facility.

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Review from Zoe G (Granddaughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma received the best of care here at Fellingate, it felt like she was part of a big family, all the staff were lovely, and she has special bonds with them individually.
Nothing was ever a bother and believe me, my grandma had some very random requests but the staff always came up trumps and
delivered. She had names for them all which they embraced and loved talking to her hearing her broad Geordie accent.
I always left after my visits knowing my grandma was well looked after and happy.
This is paramount in my eyes.
This review comes from the heart and I hope it helps family members looking for a home from home.

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Review from G M (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident for only two months on the nursing floor. The care she received was amazing. Not knowing anything of the care system, I was a bit apprehensive but there was no need as everyone was so helpful. Not only did they care for my mam, the staff were always asking if we were okay. I cannot
thank them enough for the care given to my mam. The clinical lead is amazing.

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Review from Margaret M (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident from January 2021 until his death September 2023.
We were very apprehensive as Dad was admitted during Covid and at this point we were not allowed into the building due to Covid restrictions, however, a hub was provided in order to visit.
My dad suffered from Vascular dementia
as well as Alzheimer’s and could at times be challenging.
My dad was treated with respect, was encouraged to be as independent as possible and allowed to have a say (as much as possible) in his activities of daily living.
I witnessed the staff interacting with both residents and families, at all times they were polite and respectful.
I can not fault his care, his appearance was always good and he quickly settled into Fellingate and regarded it as home.
We were always made welcome and kept informed. As Dad became more unwell he was moved to the nursing ward, again he was cared for with genuine compassion.
Fellingate provided exemplary care.
I can not praise the team enough and would happily recommend this facility.

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Review from Ian S (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three months of her life receiving wonderful care by the nursing team at Fellingate. The home manager and the matron were extremely kind and professional at a very difficult time, helping us with bureaucracy. She was in a private room on the nursing floor which had an airflow
mattress bed to make her comfortable and an en-suite bathroom. They were able to get Mam released and transferred from hospital quickly so that she could receive more attention in a better environment. From day one all of the staff ensured Mam was as comfortable and settled as possible, that her dignity was maintained and that she had appropriate food and drink. Carers spent time talking with her and they complied with whatever she wanted. In her final days and hours they were wonderful with her and us as a family. We were given privacy when we wanted it and support when needed. I would definitely recommend Fellingate to anyone who finds themselves needing care for a loved one.

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Review from L H (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are amazing. Very familiar with mam's needs. Always respond well to my requests regarding man's care. I am always kept up to date with any changes to mam's care plan. Carers treat my mam with dignity and as an individual acknowledging her dementia.

Reply from Joanne Lewis, Managing Director at Fellingate Care Centre

Thank you so much for taking the time to share your review and kind comments.


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Review from A M (Friend of Resident) published on 19 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was so happy with the standard of care she received. She loved the food and looked forward to meal times. She was happy to be included in any activities.

Reply from Joanne Lewis, Managing Director at Fellingate Care Centre

Thank you for your lovely review we will share this with the staff team.


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Review from L W (Friend of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Felling Gate have been absolutely lovely with my friend. She needs 24-hour care and this is what she's receiving, we are really happy with her care.

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Review from Alan S (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

we always feel very welcome when we visit and it appears clean, tidy and presentable at each time. The staff seem very helpful and the communication is always supportive and willing to please.

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Review from Julie E (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. But I think housekeeping could be better.
Clean clothes put in dirty washing basket and left - not good!
Recliner chair pushed up hard against wall so can't be used - not good.
Just little things like that could be better.

Reply from Joanne Lewis, Managing Director at Fellingate Care Centre

Thankyou for sharing the feedback which we have actioned straight away. We always aim for the highest standards and I know the housekeeping team work really hard. The feedback will be shared with all of the team so we can make improvements with the attention to details that make a difference.


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Review from Brain G (Husband of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my wife's care overall.

Reply from Joanne Lewis, Managing Director at Fellingate Care Centre

Thank you for taking the time to share a review, the feedback will be shared with the staff team.


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Review from Helen R (Daughter of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a stroke that affected his speech and swallowing, we were looking for full-time nursing care for my 81 year old Dad. Fellingate was the 2nd place we visited, and as soon as we called in, we knew that this was the right place for him. The building is modern, and the rooms all have en-suite which
was an important factor. During his 5 month stay, every member of staff made him feel comfortable and safe and treated him with dignity and respect. Nothing was ever too much trouble for them, despite the difficulties they deal with in their job. His care was palliative and the nursing care that he received at the end of his life was excellent. They went above and beyond what was expected of them. I asked my Dad if he was happy at Fellingate and he said "Oh yes" which was a great comfort to us at the end. All of the staff are not only hard working but they also manage to make this a happy home with a nice atmosphere for friends and family too.

Reply from Joanne Lewis, Group Director of Operations at Fellingate Care Centre

Thank you so much Helen. Your kind words about our care home and the care your father received, are very much appreciated. We will pass on your comments to all the staff involved, it will mean a lot to them.


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Review from A M (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a really nice and comfortable place to visit and the carers are very easy to talk to.

Reply from Joanne Lewis, Group Director of Operations at Fellingate Care Centre

Thank you for taking the time to give us such good feedback. It is very much appreciated and we will pass it on to our staff.


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Review from I M (Nephew of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt settled in quickly and is happy with the quality of care and attention she received from the staff. She has gained weight since arriving and her general health has improved as demonstrated by an ulcer on her leg healing for the first time in many years. Any security and heating problems which
have occurred have been dealt with promptly and effectively.

Reply from Joanne Lewis, Group Director of Operations at Fellingate Care Centre

Thank you so much for your feedback, we are so glad your Aunt has seen some improvement in her health. We are also pleased that we were able to address unforeseen issues quickly, we will always aim to resolve unforeseen issues quickly for the comfort of our residents.


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Review from Brian H (Husband of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 80-year-old wife has been a resident since the 27th January 2013 after suffering two strokes whilst undergoing an operation to remove an active brain tumour on 9/11/12. My wife was not a well woman prior to her operation - time since then is "bonus time".
She is now wheelchair bound and has no mobility
in her legs and limited mobility in her arms and hands. She is now able to eat "solid" foods providing it is cut up for her. She is a good resident and a popular resident with staff members. My family thoroughly support the staff on this nursing 24/7 floor. My wife's care could not be better.

Reply from Joanne Lewis, Group Director of Operations at Fellingate Care Centre

Thank you so much for your kind words, they are much appreciated and we will pass these on to the staff.


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Review from Cheryl C (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending two weeks in hospital with a broken hip my mum was lucky enough to find a home at Fellingate Care. The care and attention she received was second to none. The staff, from the seniors to the cleaners, were respectful, kind and treated her with dignity in her final years. In her final days,
the help and support we received made this difficult time easier. We would not hesitate to recommend Fellingate Care to anyone with family members in need of loving care. This is not only a review it is also a thank you from all of us to everyone involved in my mother's care.

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Review from William H (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 93 years old and gets well looked after.

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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Fellingate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Fellingate Care Centre is calculated as follows: ( (87 Excellents x 5) + (1 Goods x 4) ) ÷ 88 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.294 Points relating to the number of positive Reviews for Fellingate Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 8 Positive Reviews ÷ 16.2 = 0.494

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 09 Mar 2025

Residential & Nursing &Dementia


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Fellingate Care Centre

What types of Care is Fellingate Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fellingate Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fellingate Care Centre have?

There are 81 Single Rooms.

What are the Facilities & Services at Fellingate Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Fellingate Care Centre to the centre of Gateshead?

1.2 mile(s) as the crow flies, distance by road may be significantly further.