Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.6 194 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided by Prestbury House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nishi Gottlieb (Home Manager)
  • Admission Criteria
    • Ages 51+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Prestbury House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Prestbury House Care Home Reviews (194)

Total of 194, showing 1-20
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.639) out of 10, based on 25 reviews in the last 2 years. Over all time Prestbury House Care Home has 194 reviews.

Overall Experience

  • 152
  • 38
  • 2
  • 1
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Date Published

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Review from K M (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 8 years my mum was a resident in general we've been happy with the overall service. The outstanding aspect has been the individual care workers who have been amazing. They've offered support, that suggests it's more than a job. The management has been a continued revolving door, with many of
the managers being invisible, and purely interested in the bottom line.

Reply from Joanne Elliott, Regional Director at Prestbury House Care Home

Thank you for your review. I am glad you were happy overall with the care your mum received and felt supported by our team. I am sorry to hear you were not content with our management situation. Unfortunately, we cannot always control when our team members decide to leave us, but we do our best to make these transitions as smooth as possible for our residents and their loved ones. Our current home manager has been with us since July 2024 and joined us with ten years of experience as a home manager and a great reputation in the local area. Should you wish to discuss this further or provide more feedback about your experience, please do not hesitate to get in touch.


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Review from L S (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Prestbury House for nearly two years. I have nothing but praise for everybody that works there. The kindness, support and care shown to my mum and myself has always been superb. Nothing is too much trouble, and all staff are always prepared to go the extra mile! So very
grateful!

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for providing such complimentary feedback. We all work hard to ensure our residents' loved ones feel like they are part of the Prestbury House family, so I am glad to hear you feel supported by our team.


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Review from J F (Nephew of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Prestbury House since 2023 and has been looked after superbly. Each time I visit the staff make sure to keep me updated. They care for her with respect and dignity. And the home is beautifully looked after and the staff are very nice.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your positive feedback. It is great to hear you are happy with your auntie's care.


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Review from Karen M (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wish to thank all the lovely staff at Prestbury House Care Home, for helping my mother with the transition of moving into residential care, and taking extra time to understand her likes and dislikes - very professional organisation. Every team member is pleasant and helpful and nothing is too much trouble.

We are so lucky to know she is safe and receiving such good care and enjoying lots of different food choices which she wouldn't usually eat. She says the food is delicious.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your gratitude. It is a pleasure to have your mother with us, and I am glad to hear our team were able to provide her with a smooth transition into life at our home.


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Review from N D (Mother-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law had respite care at Prestbury House and she had a fantastic experience. Especially the food! It gave her the perfect environment. The staff were all brilliant and helped her throughout.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is fantastic to hear your mother-in-law enjoyed her time with us. Please do not hesitate to visit us again sometime for coffee, cake and a catch up!


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Review from T M (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how impressed myself and my Brothers and family are at the incredible care shown to Mum in her first six months here at Prestbury House.
The facilities here are fabulous, the team is even better! Friendly, helpful, and always putting the residents first.
Huge thanks and Merry
Christmas to all.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Merry Christmas to you too, and thank you for your kind feedback! It is a pleasure to have your mum with us.


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Review from J B (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Prestbury House Care Home for respite and thoroughly enjoyed his stay. He didn't want to leave. All my worries were resolved and I was so reasurred when he received the care and support he needed. An excellent care home, excellent staff. Excellent care and support for me.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your feedback. I am glad to hear your dad enjoyed his time with us - please do visit us sometime soon for coffee and a catch up!


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Review from E M (Relative of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been to the care home a few times. On our first visit when we entered the home, there was a feeling of homeliness. The staff are all so friendly and most welcoming. My two relatives are getting looked after so well. The home is so clean and fresh. Having worked in a nursing home myself for many
years I would recommend Prestbury House to anyone.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your feedback. As an individual in the care sector, it is brilliant to hear you would recommend our home to others.


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Review from C T (Friend of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit today we all enjoyed a cheese and wine afternoon. Lots of chatting and good company. It was enjoyed by all. Two members of staff helped all the residents in such a lovely way. Nothing was too much trouble. Reception are always so welcoming on arrival. Everyone is very helpful.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you enjoyed your visit to Prestbury House.


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Review from N T (Son of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prestbury House Care Home is a lovely environment. The rooms for the residents are modern and well-equipped. They are very spacious. The residents generally eat in a lovely dining area and the food is of a high quality.
The care and service provided by the staff is very good. They genuinely care for
the residents.
The cost is quite high which reflects the quality of the environment that the residents are in. I would recommend Prestbury House. There is a range of activities that the residents can take part in if they wish.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your positive review. It is great to hear you would recommend us to others. I will be sure to share your feedback with the rest of the team.


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Review from A D (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother received from all the staff. They cared for all her needs with respect, dignity and genuine affection.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you were satisfied with the care your mother received. It was an honour to have her with us.


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Review from D F (Husband of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my wife gets at Pretbury House is very good. The staff are all very caring and there has been a lot of thought gone into the day-to-day running of the home to make the residents feel safe and at home.
If any problems occur they are dealt with in a professional and speedy manner. My wife
and I are very satisfied with the care home.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you are happy with the care your wife receives and that she is satisfied living with us.


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Review from I R (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Prestbury House for about 2 months. The staff are always approachable and very kind to my Father who has dementia. He was unsettled at first but has settled in and is well cared for. His room is very spacious and the food looks delicious. Thank you.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is fantastic to hear your father has settled well into life at Prestbury House. It is a pleasure to have him with us.


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Review from S W (Respite Resident) assisted by family/friend published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcoming staff.
Warm and kind atmosphere.
The care home is clean and bright.
Lovely welcoming touch of flowers, card, and chocs.
The food was well presented and well cooked.
Individual needs are respected.
Missing laundry at the end of the stay. Had to chase this up. 3 items still missing
one month later.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is great to hear you were happy with the majority of your stay with us, and I can only apologise about your missing items. This is something I will be sure to keep a keen eye on going forward.


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Review from David S (Friend of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend has been in your care for approximately 6 years. Due to her condition, she now is not mobile. Your staff are so attentive and she is forded excellent care.
There is a new manager in charge who has raised the bar even higher.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you are happy with the quality of your friend's care. It is a pleasure to have her with us, and I appreciate your kind feedback.


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Review from Tina J (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been overwhemed by the care and support given to my Mum at Prestbury House, we started with respite care and when my Mum told me she didn't want to go home we knew we had made the right decision, we can not thank the staff enough for looking after her, she has made friends with the residents
and the staff, it gives us all peace of mind to see her so happy. Having lived in Prestbury most of her life, it is lovely to see her going out in the minibus and being familiar with her surroundings. It is also a lovely touch that we can help ourselves to coffee and cake when we visit. I highly recommend this wonderful home, it deserves its five-star rating!

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for taking the time to leave such a glowing review! We know how important it is for our residents to remain a part of the local community, especially when they have often lived in the area for much of their lives, as your mum has, so it is great to hear that your mum enjoys taking part in our minibus trips.


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Review from C G (Respite Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Prestbury House was enriching and healing through the efficiency, love and care shown by the various teams during my recovery from major hip surgery. Aged 86 I had only 3 nights in hospital but Prestbury House got me on my feet. Having visited many care homes I would rank this as the
best in the North. The staff (representing the nations) work beautifully together and serve sacrificially from the heart. I have left humbled and thankful for all received. Thank you.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your kind feedback. It was a pleasure to have you with us, and we are glad to hear you are feeling back to normal. Please do pop in and visit us sometime!


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Review from Joanne H (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and was being cared for by her partner and carers, but the time had come for Mum to have full-time care. After viewing lots of homes and asking lots of questions we fell in love with Prestbury House Care Home. I have to say the client services manager played a massive part in helping
us come to this decision. She helped put our minds at rest about what to expect and how the first few weeks would pan out. Bringing Mum was the most traumatic day for us but with her help, she helped make it a happy one. From that day Mum has never asked to come home. It is her home now. She has enjoyed trips out and there are so many lovely activities such as flower arranging, French lessons, yoga, singalongs and pet visits. The food is excellent and she eats so well. I always enjoy visiting Mum as all the staff are welcoming and always keep me updated with any issues or just to let me know how she is getting on. I wouldn't hesitate to recommend Prestbury House as I cannot sing their praises enough.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear your lovely mum has settled here at Prestbury House and I will pass your kind feedback on to the rest of our team. We look forward to seeing you the next time you come and visit Mum!


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Review from Paula F (Friend of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend was in Prestbury House on the nursing floor, he fell twice, the staff were inattentive to his needs and he was not looked after correctly. Wait times from when I pressed the alarm for assistance ranged from 10 mins to 40 mins, I was appalled at the lack of care and empathy shown, his teeth
were brushed once in the whole of the 10 days and personal care was minimal. I would not recommend this place to anyone. Not enough staff and poor management.

Reply from Marketing Porthaven, Marketing Assistants at Prestbury House Care Home

Thank you for your feedback. We will be in touch to discuss this with you in due course.


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Review from Louise S (Niece of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot thank Prestbury House enough for being so wonderful with our Uncle.
He only stayed a short while in the end but in that time, we saw him singing and enjoying himself - Which we haven't seen for a while.
The staff was amazing, especially the client services manager. She made
the process of admitting him very smooth and constantly kept us updated.
I wouldn't hesitate to recommend Prestbury House to anyone who needs excellent care.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for taking a moment to leave such a heartfelt review during this difficult time. It was an honour to care for your uncle and to sing and smile with him. Please know that you are always welcome here at Prestbury House.


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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Prestbury House Care Home is calculated as follows: ( (224 Excellents x 5) + (46 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 291 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.


Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.


Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.


Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.


Frequently Asked Questions about Prestbury House Care Home

What types of Care is Prestbury House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prestbury House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Prestbury House Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Prestbury House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prestbury House Care Home to the centre of Macclesfield?

0.5 mile(s) as the crow flies, distance by road may be significantly further.