Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.6 194 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided by Prestbury House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nishi Gottlieb (Home Manager)
  • Admission Criteria
    • Ages 51+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Prestbury House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Prestbury House Care Home Reviews (194)

Total of 194, showing 21-40
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.639) out of 10, based on 25 reviews in the last 2 years. Over all time Prestbury House Care Home has 194 reviews.

Overall Experience

  • 152
  • 38
  • 2
  • 1
  • 1

Date Published

194
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19
25
169

Review from Anne J (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sent to Pretbury House under continuing healthcare end of life. Everyone in the home made us all feel very comfortable and at ease knowing Mum was getting the care she needed at the end of her life of 92 years. Sadly, she passed away after ten days in their care home, but we knew she was
looked after the best she could have been. Thank you to all the staff at the home.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

It was our honour to support your mum and you and your family during this sensitive time, and it's heartening to hear that you appreciated the dedicated care that our staff team provide. It means a great deal to them to hear such appreciation; thank you.


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Review from David J (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the team at Prestbury House enough for the support given to my family through a very difficult time. The customer service manager and the home manager were exceptional, and to know that my dad is happy and safe is all our family could ask for.
My dad has very high standards, and the
facilities in the home are first-class. He is always clean-shaven, and the last time we visited, he was eating really well, compliments to the chef.
My dad has lived most of his life in Prestbury Village, so to have a home of this standard close to where he lived means his friends are able to visit. I highly recommend this home.

Reply from Caroyln, Home Manager at Prestbury House Care Home

Thank you so much for taking the time to review Prestbury House. I am so pleased your experience has been so positive. We are very proud of our home and team, so I will be sure to share your wonderful feedback.


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Review from Lyn G (Wife of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and understanding. He is treated with care and dignity.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

We are so pleased to hear you feel that way and thank you for the review.


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Review from Julie L (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Prestbury House in September. He seems very settled. Dad's room is very clean and comfortable for him with the added bonus of his own en-suite bathroom. The staff are all very friendly.
Dad's floor is very big which enables him to have a wander around. The cafe and drinks area providing
free drinks to relatives is excellent.
The communal living room is very welcoming.
I would definitely recommend the place to anyone looking for a care home for a relative.
My only slight complaint would be that I visit Dad every night and there is no one in reception to open the front doors. It very often takes a long time for someone to come and let me in.
I always leave my dad knowing that he is warm, safe and well cared for whilst I am at work every day and not alone when I leave him at night.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for the feedback and we will certainly take on board about the Reception welcome so apologies for this. We're really happy that relatives have enjoyed the bistro and the stay has been a good one for Dad.


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Review from Pat G (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in Prestbury House.
Outstanding care, cannot thank you enough.

Reply from Caroyln, Home manager at Prestbury House Care Home

We are so pleased to hear that you feel your dad's care is outstanding. Thank you so much for taking the time to write a review of your experience at Prestbury House.


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Review from S S (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seeing how the home is run and how people are cared for. I cannot think of a better place for a loved one to be.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from R D (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone involved with Mum at Prestbury House has been very good. They have made a big effort to make it possible for Mum to get home for a couple of hours on Christmas Day with a risk assessment and 2 carers to accompany her.
This was very much appreciated by all the family and had a great positive
effect on Mum.

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Review from C M (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Prestbury House for several months now and is very happy and settled, viewing it as 'home'. She is very well cared for and has friends there, both staff and other residents. All her needs are met and her visitors are made welcome. She has an active social life and honestly,
her quality of life is so much better than it would've been if she has gone to her own home. Thanks to the care and compassion of all the staff. She is living her best life. We as a family and relieved and delighted.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from Chris N (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently moved into the home and settled in straight away. The process was smooth and the team went out of their way to help the family at a difficult time. Prestbury House provides a high-quality level of care in a relaxed and friendly environment. We know mum is safe and has the professional
support she needs now.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

We're delighted your mum has settled in at Prestbury House.
Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Joyce O (Respite Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring, nothing was too much trouble for them when I asked for help. The food was excellent and my room was kept very clean and tidy.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.


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Review from Sarah L (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is looked after marvellously at Prestbury House, we have complete confidence in the team there. However we are disappointed more experienced staff are leaving and its because they can get "much better" pay at other nearby nursing homes. It would be great if the fantastic staff were rewarded more.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your glowing review. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from A C (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home is very friendly and helpful. The carers do a fabulous job of caring for mum with a dedicated and caring approach. It's like having extended family with the staff and carers of the home who are always welcoming despite being very busy.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Jean M (Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy experience staying at Presently House Care Home.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

We're delighted you are happy here at Prestbury House; your wonderful smile is a delight to see each day.


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Review from P A (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and well-kept rooms - my first impression was how well everything was laid out in the lounge areas. and the breakfast/lunch room. The fiid looked really lovely and very carefully balanced and the choices on the menu are good. the staff are very caring.
Still shocked we cannot go into the
main lounge areas to be with other family members. The pandemic/Covid measures seem too restrictive. It has changed the feel of the visit experience for the resident too. I know we can sit in the bedroom, but it is not the same.

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Review from C G (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The services here are brilliant, staff are brilliant

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from R H (Husband of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my wife is well cared for in Prestbury House and I would have no hesitation in living there myself should it become necessary. My wife does not take part in activities. She prefers to say in her room and read, do crosswords or watch TV.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for such lovely comments. I'll ensure the whole team receive your feedback as it will be very much appreciated.


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Review from G B (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents arrived at Prestbury House at the end of January 2022. This was a difficult time due to covid restrictions. Once we could visit, we have been impressed with the staff on Gawsworth floor. There are no bank or agency staff - this team is made up of regular staff who are very caring
and compassionate. Even when my dad was struggling to settle, the team worked hard to help him adjust. Sadly, he was only there for a few weeks but staff and two staff members, in particular, were so lovely during end of life.
Mum has had to adapt to life without her husband of 60 years but she is settled and definitely well cared for. Staff keep us informed of any issues and I recommend Prestbury House. I am an Adult Safeguarding Board member and have led numerous Safeguarding Adult Reviews so I know exactly what good looks like when it comes to caring for vulnerable and elderly adults. Processes in the home are embedded and the home self refers to Adults Social Care when necessary.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your dad during the latter stage of his life, he is missed by all of the team here at Prestbury.


We're delighted your mum has settled in so well. I will pass these on to the team who will really appreciate your kind words.


Warm regards.


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Review from Simon D (Son of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come to Prestbury House Care Home from another home due to her complex needs, and they have been kind and supportive to her and the family in general. We recently celebrated mum's birthday in the home's family room and a good time was had by all.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you so much for your wonderful feedback regarding the kind and supportive staff at Prestbury House. I'll be sure to pass on your lovely feedback to the team; they will be thrilled.


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Review from Sally H (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact, we were pleased with the information provided, and when viewed, the care home set out expectations. It was a straightforward transition from another care home, and all staff engaged with my dad from the start and implemented our wishes.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.


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Review from L R (Daughter-in-law of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is exceptionally happy, settled and well-cared for in Prestbury House. The ward is always calm and quiet when we visit. Staff are always accommodating and helpful.

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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Prestbury House Care Home is calculated as follows: ( (224 Excellents x 5) + (46 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 291 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.


Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.


Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.


Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.