Review from Amanda W (Daughter of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience

I felt the nursing home was under-resourced and as a result, there was insufficient time given to residents. In addition, my mother stayed for 2 weeks during which time she broke her leg and after her hospital operation, we didn’t want her to return to the nursing home as we felt she wasn’t happy there.

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Review from Deborah (Daughter of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience

From the moment my mother arrived at Prestbury House, we were made welcome and could see that it was very well managed care home and had a peaceful, happy atmosphere. She was only a resident for a short time, but formed new friendships with residents and staff and received excellent care. Her room was

large and comfortable and she had a sunny, welcoming lounge and dining room quite close by and the company of other people.
Flexibility on medical care and their own excellent nursing staff meant that my mother's health was well managed and she had some relief from her serious condition. She had a very peaceful, comfortable passing in the best of places.
Staff were always welcoming to visitors and being able to visit at any time was a great advantage. The small ground floor bistro was a bonus and always busy.
In particular, all staff, in whatever role, were open, friendly and helpful. I am happy that the final few weeks of my mother's life were spent at Prestbury House.

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Review from S P (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience

Fabulous place. Great environment and atmosphere.

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Review from Susan W (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience

Our friend spent nearly 6 weeks in Prestbury House for end of life care but we were very satisfied with the care.
The staff quickly assessed her needs. We were given good advice on end of life care. Our friend stayed in Prestbury House when hospital admission would not have been appropriate or necessary.
The

home seemed a happy and friendly place with plenty going on for less poorly residents.

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Review from D S (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

Generally good. Some problems occur due to bad communication between staff - although only minor issues.
Need more staff.
Dealt with the area manager who was very helpful and very professional.

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Review from A B (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Prestbury House Care Home in Macclesfield for almost 3 years. Initially, the care was good as were the activities. In the past 6 months, this has declined greatly. The carers do their best but are understaffed. Activities are depleted and there are none over weekends

and bank holidays now and this is the period where it is needed most. Management is non-existent and I feel the staff are unsupported. There is no continuity of care and no communication between staff and relatives.

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Review from C J (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience

Prestbury House Care Home gave my mother the respite care she needed after a fall had left her both fragile and lacking in confidence. Her drugs were regulated, appetising meals were regular and the social side gave Mum the support she needed to recover.

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Review from Stephanie C (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience

After 2 years of being a resident here, overall we are happy with Mum's care. She is generally well looked after and looks tidy every day. She enjoys the meals.

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Review from P W (Husband of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience

My wife was resident for an 8 day period on 'end of life' following a month in hospital suffering from severe pain due to gangrenous leg ulcers.
She was made most welcome and was treated with great kindness and compassion by everyone from doctor to cleaner.
Her stay, though short, was tranquil and

comfortable.
All staff were excellent, obliging and concerned that she and all our family gained the best possible results.
Her death, though inevitable, was treated with dignity and respect.
Well done.

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Review from Julie T (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother was transferred to the home after several weeks in hospital, albeit she was only in the home for a week until end of life.
The staff were kind, helpful and very accommodating.
She was treated very well and had her dignity to the end in calm, pleasant surroundings.

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Review from Stephen W (Son-in-law of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience

Although only in the home for one week before passing away, the care my mother in law was given was excellent.
She was treated with respect and dignity at all times, even to the point of being visited by the chef in her room as she was bedridden, to find out if there was anything special he could cook

for her.
A big thank you to all members of staff.

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Review from H T (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Our mother was a resident for only 7 weeks before her passing but she was treated with the utmost respect and dignity from start to finish. The home is like a four-star hotel with a calm ambience. Every member of staff was friendly, caring and helpful and I know Mum was extremely happy throughout her

stay.

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Review from Judith W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Dad was in Prestbury House for 5 years due to having Parkinson's and dementia.
Whilst Dad was already a shadow of his former self, the staff would get to know him and his former life from relatives and friends and Dad himself.
His care and the interaction from staff were lovely to see.
He bonded

well with so many of them and not just the carers.
Front of house, maintenance, activity and household staff alike all showed and shared friendships with him - a very loving and caring home.
Thank you.

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Review from John R (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

I came to the care home for 2 weeks in order to let my wife have a short holiday with friends in Tenerife. My health, in general, is good but I am disabled and unable to walk. I have managed to get to get around very well in my wheelchair and the staff have been so helpful.

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Review from S L (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

Certain members of staff were excellent. The use of agency staff however meant a lack of continuity with my mother's care.

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Review from Hilda D (Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience

This is a lovely a lovely, comfortable, homely place to be. The staff without exception are kind, helpful and caring.

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Review from Elaine P (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience

My mum came in for 2 weeks for respite care because she was very poorly after an operation. During that time she has been absolutely transformed by the wonderful care she has received and is back to her old self. All the staff here are lovely, so caring and go out of their way to help. I was particularly

impressed by how quickly they all knew Mum's name. I cannot fault anything. The rooms are delightful, the food good, everything is very clean. Thank you!

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Review from Ruth Y (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

My father passed away recently and I want to say that the staff at the home couldn't have been more supportive to myself and family at this time. They have always provided excellent care for my father but this continued up to and beyond my father's death. They took the time to explain everything and

listened to our questions and responded to our needs. I can't thank them enough for making my father's passing a supportive experience.

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Review from K M (Granddaughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

Your very kind to my grandma. You are all very kind and very lovely.

Reply from Elizabeth Finn, Home Manager at Prestbury House Care Home

Thank you for your lovely feedback. It's a privilege to be able to care for your grandma. Best wishes, Liz

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Review from G M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been well looked after by staff at all times. It is a nice care home and clean.

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Prestbury House Care Home

Care Provided by Prestbury House Care Home

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Funding & Fees Guide for Prestbury House Care Home

Facilities